supportcandy / includes / actions / en_change_status.php

en_change_status.php in SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 2.3.1, at includes/actions/en_change_status.php

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1	<?php
2	if ( ! defined( 'ABSPATH' ) ) {
3	exit; // Exit if accessed directly
4	}
5
6	global $wpscfunction, $current_user,$wpdb;
7
8	$from_name = get_option('wpsc_en_from_name','');
9	$from_email = get_option('wpsc_en_from_email','');
10	$reply_to = get_option('wpsc_en_reply_to','');
11	$ignore_emails = get_option('wpsc_en_ignore_emails','');
12
13	$wpsc_email_sending_method = get_option('wpsc_email_sending_method') ;
14
15	if ( !$from_name \|\| !$from_email ) {
16	return;
17	}
18
19
20	$email_templates = get_terms([
21	'taxonomy' => 'wpsc_en',
22	'hide_empty' => false,
23	'orderby' => 'ID',
24	'order' => 'ASC',
25	'meta_query' => array(
26	'relation' => 'AND',
27	array(
28	'key' => 'type',
29	'value' => 'change_status',
30	'compare' => '='
31	),
32	),
33	]);
34
35
36	$email_subject = get_option('wpsc_email_notification_subject');
37	$email_body = get_option('wpsc_email_notification_body');
38
39	foreach ($email_templates as $email) :
40
41	$conditions = get_term_meta($email->term_id,'conditions',true);
42	if( $wpscfunction->check_ticket_conditions($conditions,$ticket_id) ) :
43
44	$subject = $wpscfunction->replace_macro($email_subject['email_subject_' . $email->term_id], $ticket_id);
45	$subject = '['.get_option('wpsc_ticket_alice','').$ticket_id.'] '.stripslashes($subject);
46	$body = $wpscfunction->replace_macro(stripslashes($email_body['email_body_' . $email->term_id]), $ticket_id);
47	$recipients = get_term_meta($email->term_id,'recipients',true);
48	$extra_recipients = get_term_meta($email->term_id,'extra_recipients',true);
49
50	$email_addresses = array();
51	foreach ($recipients as $recipient) {
52	if(is_numeric($recipient)){
53	$agents = get_terms([
54	'taxonomy' => 'wpsc_agents',
55	'hide_empty' => false,
56	'meta_query' => array(
57	'relation' => 'AND',
58	array(
59	'key' => 'role',
60	'value' => $recipient,
61	'compare' => '='
62	),
63	),
64	]);
65	foreach ($agents as $agent) {
66	$user_id = get_term_meta($agent->term_id,'user_id',true);
67	if($user_id){
68	$user = get_user_by('id',$user_id);
69	$email_addresses[] = $user->user_email;
70	}
71	}
72	} else {
73	switch ($recipient) {
74	case 'customer':
75	$customer_email = $wpscfunction->get_ticket_fields($ticket_id,'customer_email');
76	$email_addresses[] = $customer_email;
77	break;
78	case 'assigned_agent':
79	$email_addresses = array_merge($email_addresses,$wpscfunction->get_assigned_agent_emails($ticket_id));
80	break;
81	case 'previously_assigned_agent':
82	$email_addresses = array_merge($email_addresses,$wpscfunction->get_previously_assigned_agents($ticket_id));
83	break;
84	case 'extra_ticket_users' :
85	$extra_users = $wpscfunction->get_ticket_meta($ticket_id,'extra_ticket_users');
86	$email_addresses = array_merge($email_addresses, $extra_users);
87	break;
88	}
89	}
90	}
91	if(isset($extra_recipients[0]) && $extra_recipients[0] ) {
92	$email_addresses = array_merge($email_addresses,$extra_recipients);
93	}
94
95	if(in_array('current_user', $recipients)){
96	$email_addresses[] = $current_user->user_email;
97	}else{
98	$email_addresses = array_diff($email_addresses,array($current_user->user_email));
99	}
100	$email_addresses = apply_filters('wpsc_en_change_status_email_addresses',$email_addresses,$email,$ticket_id);
101	$email_addresses = array_values($email_addresses);
102
103	if ($ignore_emails) {
104	$ignore_emails = array_map('trim', $ignore_emails);
105	$email_addresses = array_map('trim', $email_addresses);
106	foreach ($ignore_emails as $ignore_email) {
107	foreach($email_addresses as $index => $email){
108	if(fnmatch($ignore_email, $email)){
109	unset($email_addresses[$index]);
110	}
111	}
112	}
113	}
114	$email_addresses = array_unique($email_addresses);
115	$email_addresses = array_values($email_addresses);
116
117	$to = isset($email_addresses[0])? $email_addresses[0] : '';
118	if($to){
119	unset($email_addresses[0]);
120	} else {
121	continue; // no email address found to send. So go to next foreach iteration.
122	}
123
124	$from_email = apply_filters('wpsc_change_status_from_email_headers',$from_email,$ticket_id);
125	$reply_to = apply_filters('wpsc_change_status_replyto_headers',$reply_to,$ticket_id);
126
127	$bcc = implode(',',$email_addresses);
128
129	$to = apply_filters('wpsc_change_status_to_email',$to,$email_addresses,$ticket_id);
130	$bcc = apply_filters('wpsc_change_status_bcc_emails',$bcc,$email_addresses,$ticket_id);
131
132	$args = array(
133	'ticket_id' => $ticket_id,
134	'from_email' => $from_email,
135	'reply_to' => $reply_to,
136	'email_subject' => $subject,
137	'email_body' => $body,
138	'to_email' => $to,
139	'bcc_email' => $bcc,
140	'date_created' => date("Y-m-d H:i:s"),
141	'mail_status' => 0,
142	'email_type' => 'change_status',
143
144	);
145
146	if($wpsc_email_sending_method){
147
148	$wpdb->insert( $wpdb->prefix . 'wpsc_email_notification',$args);
149
150	}else{
151
152	$headers = "From: {$from_name} <{$from_email}>\r\n";
153	$headers .= "Reply-To: {$reply_to}\r\n";
154	$email_addresses = explode(',',$bcc);
155	foreach ($email_addresses as $email_address) {
156	if(strlen($email_address)) $headers .= "BCC: {$email_address}\r\n";
157	}
158
159	$headers .= "Content-Type: text/html; charset=utf-8\r\n";
160
161	wp_mail($to, $subject, $body, $headers);
162
163	}
164
165	do_action('wpsc_after_change_status_mail',$ticket_id,$args);
166
167	endif;
168
169	endforeach;
170