supportcandy / includes / actions / en_submit_note.php

en_submit_note.php in SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 2.3.1, at includes/actions/en_submit_note.php

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1	<?php
2	if ( ! defined( 'ABSPATH' ) ) {
3	exit; // Exit if accessed directly
4	}
5
6	global $wpscfunction, $current_user,$wpdb;
7
8	$from_name = get_option('wpsc_en_from_name','');
9	$from_email = get_option('wpsc_en_from_email','');
10	$reply_to = get_option('wpsc_en_reply_to','');
11	$ignore_emails = get_option('wpsc_en_ignore_emails','');
12
13	$wpsc_email_sending_method = get_option('wpsc_email_sending_method') ;
14
15	if ( !$from_name \|\| !$from_email ) {
16	return;
17	}
18
19	$email_templates = get_terms([
20	'taxonomy' => 'wpsc_en',
21	'hide_empty' => false,
22	'orderby' => 'ID',
23	'order' => 'ASC',
24	'meta_query' => array(
25	'relation' => 'AND',
26	array(
27	'key' => 'type',
28	'value' => 'private_note',
29	'compare' => '='
30	),
31	),
32	]);
33
34
35	$email_subject = get_option('wpsc_email_notification_subject');
36	$email_body = get_option('wpsc_email_notification_body');
37
38	foreach ($email_templates as $email) :
39
40	$conditions = get_term_meta($email->term_id,'conditions',true);
41	if( $wpscfunction->check_ticket_conditions($conditions,$ticket_id) ) :
42
43	$subject = $wpscfunction->replace_macro($email_subject['email_subject_' . $email->term_id], $ticket_id);
44	$subject = '['.get_option('wpsc_ticket_alice','').$ticket_id.'] '.stripslashes($subject);
45	$body = $wpscfunction->replace_macro(stripslashes($email_body['email_body_' . $email->term_id]), $ticket_id);
46	$recipients = get_term_meta($email->term_id,'recipients',true);
47	$extra_recipients = get_term_meta($email->term_id,'extra_recipients',true);
48
49	$email_addresses = array();
50	foreach ($recipients as $recipient) {
51	if(is_numeric($recipient)){
52	$agents = get_terms([
53	'taxonomy' => 'wpsc_agents',
54	'hide_empty' => false,
55	'meta_query' => array(
56	'relation' => 'AND',
57	array(
58	'key' => 'role',
59	'value' => $recipient,
60	'compare' => '='
61	),
62	),
63	]);
64	foreach ($agents as $agent) {
65	$user_id = get_term_meta($agent->term_id,'user_id',true);
66	if($user_id){
67	$user = get_user_by('id',$user_id);
68	$email_addresses[] = $user->user_email;
69	}
70	}
71	} else {
72	switch ($recipient) {
73	case 'customer':
74	$customer_email = $wpscfunction->get_ticket_fields($ticket_id,'customer_email');
75	$email_addresses[] = $customer_email;
76	break;
77	case 'assigned_agent':
78	$email_addresses = array_merge($email_addresses,$wpscfunction->get_assigned_agent_emails($ticket_id));
79	break;
80	case 'previously_assigned_agent':
81	$email_addresses = array_merge($email_addresses,$wpscfunction->get_previously_assigned_agents($ticket_id));
82	break;
83	case 'extra_ticket_users' :
84	$extra_users = $wpscfunction->get_ticket_meta($ticket_id,'extra_ticket_users');
85	$email_addresses = array_merge($email_addresses, $extra_users);
86	break;
87	}
88	}
89	}
90	if(isset($extra_recipients[0]) && $extra_recipients[0] ) {
91	$email_addresses = array_merge($email_addresses,$extra_recipients);
92	}
93
94	$bcc = isset($_POST['reply_bcc']) ? trim($_POST['reply_bcc']) : '';
95	if ($bcc) {
96	$bcc = array_filter(array_map('sanitize_email', explode(',', $bcc)));
97	$email_addresses = array_merge($email_addresses, $bcc);
98	}
99
100	$last_note = $wpscfunction->get_last_note($ticket_id);
101	if(in_array('current_user', $recipients)){
102	$email_addresses[] = $last_note['user_email'];
103	}else{
104	$email_addresses = array_diff($email_addresses,array($last_note['user_email']));
105	}
106	$email_addresses = apply_filters('wpsc_en_submit_note_email_addresses',$email_addresses,$email,$thread_id,$ticket_id);
107	$email_addresses = array_values($email_addresses);
108
109	if ($ignore_emails) {
110	$ignore_emails = array_map('trim', $ignore_emails);
111	$email_addresses = array_map('trim', $email_addresses);
112	foreach ($ignore_emails as $ignore_email) {
113	foreach($email_addresses as $index => $email){
114	if(fnmatch($ignore_email, $email)){
115	unset($email_addresses[$index]);
116	}
117	}
118	}
119	}
120	$email_addresses = array_unique($email_addresses);
121	$email_addresses = array_values($email_addresses);
122
123	$to = isset($email_addresses[0])? $email_addresses[0] : '';
124	if($to){
125	unset($email_addresses[0]);
126	} else {
127	continue; // no email address found to send. So go to next foreach iteration.
128	}
129
130	$from_email = apply_filters('wpsc_add_note_from_email_headers',$from_email,$ticket_id);
131	$reply_to = apply_filters('wpsc_add_note_ticket_replyto_headers',$reply_to,$ticket_id);
132
133	$bcc = implode(',',$email_addresses);
134
135	$to = apply_filters('wpsc_submit_note_to_email',$to,$email_addresses,$ticket_id);
136	$bcc = apply_filters('wpsc_submit_note_bcc_emails',$bcc,$email_addresses,$ticket_id);
137
138	$args = array(
139	'ticket_id' => $ticket_id,
140	'from_email' => $from_email,
141	'reply_to' => $reply_to,
142	'email_subject' => $subject,
143	'email_body' => $body,
144	'to_email' => $to,
145	'bcc_email' => $bcc,
146	'date_created' => date("Y-m-d H:i:s"),
147	'mail_status' => 0,
148	'email_type' => 'submit_note',
149
150	);
151	if($wpsc_email_sending_method){
152	$wpdb->insert( $wpdb->prefix . 'wpsc_email_notification',$args);
153
154	}else{
155	$headers = "From: {$from_name} <{$from_email}>\r\n";
156	$headers .= "Reply-To: {$reply_to}\r\n";
157	$email_addresses = explode(',',$bcc);
158	foreach ($email_addresses as $email_address) {
159	if(strlen($email_address)) $headers .= "BCC: {$email_address}\r\n";
160	}
161
162	$headers .= "Content-Type: text/html; charset=utf-8\r\n";
163
164	wp_mail($to, $subject, $body, $headers);
165	}
166
167	do_action('wpsc_after_submit_note_mail',$ticket_id,$args);
168
169	endif;
170
171	endforeach;
172