supportcandy / includes / admin / tickets / widgets / class-wpsc-itw-assigned-agents.php

class-wpsc-itw-assigned-agents.php in SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 3.3.9, at includes/admin/tickets/widgets/class-wpsc-itw-assigned-agents.php

449 lines 15.5 KB

Raw Download Zip

1	<?php
2	if ( ! defined( 'ABSPATH' ) ) {
3	exit; // Exit if accessed directly!
4	}
5
6	if ( ! class_exists( 'WPSC_ITW_Assigned_Agents' ) ) :
7
8	final class WPSC_ITW_Assigned_Agents {
9
10	/**
11	* Initialize this class
12	*
13	* @return void
14	*/
15	public static function init() {
16
17	// get edit assigned agents.
18	add_action( 'wp_ajax_wpsc_it_get_edit_assigned_agents', array( __CLASS__, 'it_get_edit_assigned_agents' ) );
19	add_action( 'wp_ajax_nopriv_wpsc_it_get_edit_assigned_agents', array( __CLASS__, 'it_get_edit_assigned_agents' ) );
20	add_action( 'wp_ajax_wpsc_it_set_edit_assigned_agents', array( __CLASS__, 'set_edit_assigned_agents' ) );
21	add_action( 'wp_ajax_nopriv_wpsc_it_set_edit_assigned_agents', array( __CLASS__, 'set_edit_assigned_agents' ) );
22
23	// assigned agents.
24	add_action( 'wp_ajax_wpsc_get_tw_agents', array( __CLASS__, 'get_tw_agents' ) );
25	add_action( 'wp_ajax_wpsc_set_tw_agents', array( __CLASS__, 'set_tw_agents' ) );
26
27	// agent autocomplete assign cap access check.
28	add_action( 'wp_ajax_wpsc_agent_autocomplete_itw_assign', array( __CLASS__, 'agent_autocomplete_itw_assign' ) );
29	add_action( 'wp_ajax_nopriv_wpsc_agent_autocomplete_itw_assign', array( __CLASS__, 'agent_autocomplete_itw_assign' ) );
30	}
31
32	/**
33	* Prints body of current widget
34	*
35	* @param WPSC_Ticket $ticket - ticket object.
36	* @param array $settings - widget settings.
37	* @return void
38	*/
39	public static function print_widget( $ticket, $settings ) {
40
41	$current_user = WPSC_Current_User::$current_user;
42	if ( ! (
43	(
44	(
45	WPSC_Individual_Ticket::$view_profile == 'customer' \|\|
46	$ticket->customer->id == $current_user->customer->id
47	) &&
48	$settings['allow-customer']
49	) \|\|
50	( WPSC_Individual_Ticket::$view_profile == 'agent' && in_array( $current_user->agent->role, $settings['allowed-agent-roles'] ) )
51	) ) {
52	return;
53	}?>
54
55	<div class="wpsc-it-widget wpsc-itw-assignee">
56	<div class="wpsc-widget-header">
57	<h2>
58	<?php
59	$settings_title = $settings['title'] ? WPSC_Translations::get( 'wpsc-twt-assignee', stripslashes( $settings['title'] ) ) : stripslashes( $settings['title'] );
60	echo esc_attr( $settings_title )
61	?>
62	</h2>
63	<?php
64	if ( $ticket->is_active && WPSC_Individual_Ticket::$view_profile == 'agent' && WPSC_Individual_Ticket::has_ticket_cap( 'aa' ) ) :
65	?>
66	<span onclick="wpsc_it_get_edit_assigned_agents(<?php echo esc_attr( $ticket->id ); ?>, '<?php echo esc_attr( wp_create_nonce( 'wpsc_it_get_edit_assigned_agents' ) ); ?>')"><?php WPSC_Icons::get( 'edit' ); ?></span>
67	<?php
68	endif
69	?>
70	<span class="wpsc-itw-toggle" data-widget="wpsc-itw-assignee"><?php WPSC_Icons::get( 'chevron-up' ); ?></span>
71	</div>
72	<div class="wpsc-widget-body">
73	<?php
74	$cf = WPSC_Custom_Field::get_cf_by_slug( 'assigned_agent' );
75	$cf->type::print_widget_ticket_field_val( $cf, $ticket );
76	do_action( 'wpsc_itw_assigned_agents', $ticket )
77	?>
78	</div>
79	</div>
80	<?php
81	}
82
83	/**
84	* Get edit assign agents
85	*
86	* @return void
87	*/
88	public static function it_get_edit_assigned_agents() {
89
90	if ( check_ajax_referer( 'wpsc_it_get_edit_assigned_agents', '_ajax_nonce', false ) != 1 ) {
91	wp_send_json_error( 'Unauthorised request!', 401 );
92	}
93
94	WPSC_Individual_Ticket::load_current_ticket();
95
96	$current_user = WPSC_Current_User::$current_user;
97	if ( ! ( $current_user->is_agent && WPSC_Individual_Ticket::has_ticket_cap( 'aa' ) ) ) {
98	wp_send_json_error( 'Something went wrong!', 401 );
99	}
100
101	$ticket = WPSC_Individual_Ticket::$ticket;
102
103	$widgets = get_option( 'wpsc-ticket-widget' );
104	$title = $widgets['assignee']['title'];
105
106	ob_start();
107	$unique_id = uniqid()
108	?>
109	<form action="#" onsubmit="return false;" class="change-assignee <?php echo esc_attr( $unique_id ); ?>">
110	<div class="wpsc-input-group" style="flex-direction:row; flex-wrap:nowrap;">
111	<div class="wpsc-input-group">
112	<div class="label-container">
113	<label for=""><?php esc_attr_e( 'Filter by', 'supportcandy' ); ?></label>
114	</div>
115	<select class="agent-filter-by">
116	<?php
117	$filter_by = apply_filters(
118	'wpsc_assignee_filter_by',
119	array(
120	'all' => esc_attr__( 'All', 'supportcandy' ),
121	)
122	);
123	foreach ( $filter_by as $key => $label ) :
124	?>
125	<option value="<?php echo esc_attr( $key ); ?>"><?php echo esc_attr( $label ); ?></option>
126	<?php
127	endforeach
128	?>
129	</select>
130	</div>
131	<div style="margin:5px;"></div>
132	<div class="wpsc-input-group">
133	<div class="label-container">
134	<label for=""><?php esc_attr_e( 'Sort by', 'supportcandy' ); ?></label>
135	</div>
136	<select class="agent-sort-by">
137	<option value="workload"><?php esc_attr_e( 'Workload', 'supportcandy' ); ?></option>
138	<option value="name"><?php esc_attr_e( 'Name', 'supportcandy' ); ?></option>
139	</select>
140	</div>
141	</div>
142	<div class="wpsc-input-group">
143	<div class="label-container">
144	<label for=""><?php esc_attr_e( 'Select agent(s)', 'supportcandy' ); ?></label>
145	</div>
146	<select class="<?php echo esc_attr( $unique_id ); ?>" multiple name="assignee[]">
147	<?php
148	$assignees = $ticket->assigned_agent;
149	foreach ( $assignees as $assignee ) :
150	?>
151	<option selected value="<?php echo esc_attr( $assignee->id ); ?>"><?php echo esc_attr( $assignee->name ); ?></option>
152	<?php
153	endforeach
154	?>
155	</select>
156	<script>
157	jQuery('select.<?php echo esc_attr( $unique_id ); ?>').selectWoo({
158	ajax: {
159	url: supportcandy.ajax_url,
160	dataType: 'json',
161	delay: 250,
162	data: function (params) {
163	return {
164	q: params.term, // search term
165	action: 'wpsc_agent_autocomplete_itw_assign',
166	_ajax_nonce: '<?php echo esc_attr( wp_create_nonce( 'wpsc_agent_autocomplete_itw_assign' ) ); ?>',
167	filter_by: jQuery('select.agent-filter-by').val(),
168	sort_by: jQuery('select.agent-sort-by').val(),
169	isMultiple: 1,
170	ticket_id: <?php echo esc_attr( $ticket->id ); ?>
171	};
172	},
173	processResults: function (data, params) {
174	var terms = [];
175	if ( data ) {
176	jQuery.each( data, function( id, text ) {
177	terms.push( { id: text.id, text: text.title } );
178	});
179	}
180	return {
181	results: terms
182	};
183	},
184	cache: true
185	},
186	escapeMarkup: function (markup) { return markup; }, // let our custom formatter work
187	minimumInputLength: 0,
188	allowClear: false,
189	placeholder: ""
190	});
191	</script>
192	</div>
193	<?php do_action( 'wpsc_get_edit_assigned_agent_body', $ticket ); ?>
194	<input type="hidden" name="action" value="wpsc_it_set_edit_assigned_agents">
195	<input type="hidden" name="ticket_id" value="<?php echo esc_attr( $ticket->id ); ?>">
196	<input type="hidden" name="_ajax_nonce" value="<?php echo esc_attr( wp_create_nonce( 'wpsc_it_set_edit_assigned_agents' ) ); ?>">
197	</form>
198	<?php
199	do_action( 'wpsc_get_edit_assigned_agent_footer' );
200	$body = ob_get_clean();
201
202	ob_start();
203	?>
204	<button class="wpsc-button small primary" onclick="wpsc_it_set_edit_assigned_agents(this, <?php echo esc_attr( $ticket->id ); ?>, '<?php echo esc_attr( $unique_id ); ?>');">
205	<?php esc_attr_e( 'Submit', 'supportcandy' ); ?>
206	</button>
207	<button class="wpsc-button small secondary" onclick="wpsc_close_modal();">
208	<?php esc_attr_e( 'Cancel', 'supportcandy' ); ?>
209	</button>
210	<?php
211	$footer = ob_get_clean();
212
213	$response = array(
214	'title' => $title,
215	'body' => $body,
216	'footer' => $footer,
217	);
218	wp_send_json( $response );
219	}
220
221	/**
222	* Change assigned agent
223	*
224	* @return void
225	*/
226	public static function set_edit_assigned_agents() {
227
228	if ( check_ajax_referer( 'wpsc_it_set_edit_assigned_agents', '_ajax_nonce', false ) != 1 ) {
229	wp_send_json_error( 'Unauthorised request!', 401 );
230	}
231
232	WPSC_Individual_Ticket::load_current_ticket();
233
234	$current_user = WPSC_Current_User::$current_user;
235	if ( ! ( $current_user->is_agent && WPSC_Individual_Ticket::has_ticket_cap( 'aa' ) ) ) {
236	wp_send_json_error( 'Something went wrong!', 401 );
237	}
238
239	$ticket = WPSC_Individual_Ticket::$ticket;
240	if ( ! $ticket->is_active ) {
241	wp_send_json_error( 'Something went wrong!', 400 );
242	}
243
244	$prev = $ticket->assigned_agent;
245	$new_ids = isset( $_POST['assignee'] ) ? array_filter( array_map( 'intval', $_POST['assignee'] ) ) : array();
246
247	// Check whether all new agets exists.
248	$new = array();
249	foreach ( $new_ids as $id ) {
250	$agent = new WPSC_Agent( $id );
251	$new[] = $agent;
252	if ( ! $agent->id ) {
253	wp_send_json_error( 'Something went wrong!', 400 );
254	}
255	}
256
257	$prev_ids = array();
258	foreach ( $prev as $agent ) {
259	$prev_ids[] = $agent->id;
260	}
261
262	// Exit if there is no change.
263	if (
264	count( array_diff( $new_ids, $prev_ids ) ) === 0 &&
265	count( array_diff( $prev_ids, $new_ids ) ) === 0
266	) {
267	wp_die();
268	}
269
270	// Change assignee.
271	WPSC_Individual_Ticket::change_assignee( $prev, $new, $current_user->customer->id );
272
273	$response = array( 'viewPermission' => WPSC_Individual_Ticket::has_ticket_cap( 'view' ) ? 1 : 0 );
274	wp_send_json( $response, 200 );
275	}
276
277	/**
278	* Get agent
279	*/
280	public static function get_tw_agents() {
281
282	if ( ! WPSC_Functions::is_site_admin() ) {
283	wp_send_json_error( __( 'Unauthorized access!', 'supportcandy' ), 401 );
284	}
285
286	$ticket_widgets = get_option( 'wpsc-ticket-widget', array() );
287	$agents = $ticket_widgets['assignee'];
288	$title = $agents['title'];
289	$roles = get_option( 'wpsc-agent-roles', array() );
290	ob_start();
291	?>
292
293	<form action="#" onsubmit="return false;" class="wpsc-frm-edit-agents">
294	<div class="wpsc-input-group">
295	<div class="label-container">
296	<label for=""><?php esc_attr_e( 'Title', 'supportcandy' ); ?></label>
297	</div>
298	<input name="label" type="text" value="<?php echo esc_attr( $agents['title'] ); ?>" autocomplete="off">
299	</div>
300	<div class="wpsc-input-group">
301	<div class="label-container">
302	<label for=""><?php esc_attr_e( 'Enable', 'supportcandy' ); ?></label>
303	</div>
304	<select name="is_enable">
305	<option <?php selected( $agents['is_enable'], '1' ); ?> value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
306	<option <?php selected( $agents['is_enable'], '0' ); ?> value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
307	</select>
308	</div>
309	<div class="wpsc-input-group">
310	<div class="label-container">
311	<label for=""><?php esc_attr_e( 'Allowed for customer', 'supportcandy' ); ?></label>
312	</div>
313	<select id="allow-customer" name="allow-customer">
314	<option <?php selected( $agents['allow-customer'], '1' ); ?> value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
315	<option <?php selected( $agents['allow-customer'], '0' ); ?> value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
316	</select>
317	</div>
318	<div class="wpsc-input-group">
319	<div class="label-container">
320	<label for=""><?php esc_attr_e( 'Allowed agent roles', 'supportcandy' ); ?></label>
321	</div>
322	<select multiple id="wpsc-select-agents" name="agents[]" placeholder="search agent...">
323	<?php
324	foreach ( $roles as $key => $role ) :
325	$selected = in_array( $key, $agents['allowed-agent-roles'] ) ? 'selected="selected"' : ''
326	?>
327	<option <?php echo esc_attr( $selected ); ?> value="<?php echo esc_attr( $key ); ?>"><?php echo esc_attr( $role['label'] ); ?></option>
328	<?php
329	endforeach;
330	?>
331	</select>
332	</div>
333	<script>
334	jQuery('#wpsc-select-agents').selectWoo({
335	allowClear: false,
336	placeholder: ""
337	});
338	</script>
339	<?php do_action( 'wpsc_get_ticket_info_body' ); ?>
340	<input type="hidden" name="action" value="wpsc_set_tw_agents">
341	<input type="hidden" name="_ajax_nonce" value="<?php echo esc_attr( wp_create_nonce( 'wpsc_set_tw_agents' ) ); ?>">
342	</form>
343	<?php
344	$body = ob_get_clean();
345
346	ob_start();
347	?>
348	<button class="wpsc-button small primary" onclick="wpsc_set_tw_agents(this);">
349	<?php esc_attr_e( 'Submit', 'supportcandy' ); ?>
350	</button>
351	<button class="wpsc-button small secondary" onclick="wpsc_close_modal();">
352	<?php esc_attr_e( 'Cancel', 'supportcandy' ); ?>
353	</button>
354	<?php
355	do_action( 'wpsc_get_tw_agents_widget_footer' );
356	$footer = ob_get_clean();
357
358	$response = array(
359	'title' => $title,
360	'body' => $body,
361	'footer' => $footer,
362	);
363	wp_send_json( $response );
364	}
365
366	/**
367	* Set Agents
368	*/
369	public static function set_tw_agents() {
370
371	if ( check_ajax_referer( 'wpsc_set_tw_agents', '_ajax_nonce', false ) != 1 ) {
372	wp_send_json_error( 'Unauthorised request!', 401 );
373	}
374
375	if ( ! WPSC_Functions::is_site_admin() ) {
376	wp_send_json_error( __( 'Unauthorized access!', 'supportcandy' ), 401 );
377	}
378
379	$label = isset( $_POST['label'] ) ? sanitize_text_field( wp_unslash( $_POST['label'] ) ) : '';
380	if ( ! $label ) {
381	wp_die();
382	}
383
384	$is_enable = isset( $_POST['is_enable'] ) ? intval( $_POST['is_enable'] ) : 0;
385	$allow_for_customer = isset( $_POST['allow-customer'] ) ? intval( $_POST['allow-customer'] ) : 0;
386	$agents = isset( $_POST['agents'] ) ? array_filter( array_map( 'intval', $_POST['agents'] ) ) : array();
387
388	$ticket_widgets = get_option( 'wpsc-ticket-widget', array() );
389
390	$ticket_widgets['assignee']['title'] = $label;
391	$ticket_widgets['assignee']['is_enable'] = $is_enable;
392	$ticket_widgets['assignee']['allow-customer'] = $allow_for_customer;
393	$ticket_widgets['assignee']['allowed-agent-roles'] = $agents;
394	update_option( 'wpsc-ticket-widget', $ticket_widgets );
395
396	// update custom field.
397	$cf = WPSC_Custom_Field::get_cf_by_slug( 'assigned_agent' );
398	$cf->name = $label;
399	$cf->save();
400
401	// remove string translations.
402	WPSC_Translations::remove( 'wpsc-twt-assignee' );
403	WPSC_Translations::add( 'wpsc-twt-assignee', stripslashes( $label ) );
404	wp_die();
405	}
406
407	/**
408	* Agent autocomplete assign agents
409	*
410	* @return void
411	*/
412	public static function agent_autocomplete_itw_assign() {
413
414	if ( check_ajax_referer( 'wpsc_agent_autocomplete_itw_assign', '_ajax_nonce', false ) !== 1 ) {
415	wp_send_json_error( 'Unauthorised request!', 401 );
416	}
417
418	$ticket_id = isset( $_GET['ticket_id'] ) ? intval( $_GET['ticket_id'] ) : 0;
419	$ticket = new WPSC_Ticket( $ticket_id );
420	if ( ! $ticket->id ) {
421	wp_send_json_error( 'Unauthorised request!', 401 );
422	}
423	WPSC_Individual_Ticket::$ticket = $ticket;
424
425	$current_user = WPSC_Current_User::$current_user;
426	if ( ! ( $current_user->is_agent && WPSC_Individual_Ticket::has_ticket_cap( 'aa' ) ) ) {
427	wp_send_json_error( 'Unauthorised request!', 401 );
428	}
429
430	$filters = array();
431
432	$filters['term'] = isset( $_GET['q'] ) ? sanitize_text_field( wp_unslash( $_GET['q'] ) ) : '';
433	$filters['filter_by'] = isset( $_GET['filter_by'] ) ? sanitize_text_field( wp_unslash( $_GET['filter_by'] ) ) : 'all';
434	$filters['sort_by'] = isset( $_GET['sort_by'] ) ? sanitize_text_field( wp_unslash( $_GET['sort_by'] ) ) : 'name';
435	$filters['isMultiple'] = isset( $_GET['isMultiple'] ) ? intval( wp_unslash( $_GET['isMultiple'] ) ) : 0;
436
437	$filters['isAgentgroup'] = 0;
438	if ( class_exists( 'WPSC_Agentgroups' ) ) {
439	$filters['isAgentgroup'] = isset( $_GET['isAgentgroup'] ) ? intval( $_GET['isAgentgroup'] ) : null;
440	}
441
442	$response = WPSC_Agent::agent_autocomplete( $filters );
443	wp_send_json( $response );
444	}
445	}
446	endif;
447
448	WPSC_ITW_Assigned_Agents::init();
449