supportcandy / includes / admin / tickets / widgets / class-wpsc-itw-raisedby.php

class-wpsc-itw-raisedby.php in SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 3.3.9, at includes/admin/tickets/widgets/class-wpsc-itw-raisedby.php

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1	<?php
2	if ( ! defined( 'ABSPATH' ) ) {
3	exit; // Exit if accessed directly!
4	}
5
6	if ( ! class_exists( 'WPSC_ITW_Raisedby' ) ) :
7
8	final class WPSC_ITW_Raisedby {
9
10	/**
11	* Actions for raised by
12	*
13	* @var array
14	*/
15	public static $actions;
16
17	/**
18	* Initialize this class
19	*
20	* @return void
21	*/
22	public static function init() {
23
24	// Edit Raised by widget.
25	add_action( 'wp_ajax_wpsc_get_tw_raised_by', array( __CLASS__, 'get_tw_raised_by' ) );
26	add_action( 'wp_ajax_wpsc_set_tw_raised_by', array( __CLASS__, 'set_tw_raised_by' ) );
27
28	// Edit ticket raised by.
29	add_action( 'wp_ajax_wpsc_it_get_edit_raised_by', array( __CLASS__, 'get_edit_raised_by' ) );
30	add_action( 'wp_ajax_wpsc_raisedby_autocomplete', array( __CLASS__, 'get_raisedby_autocomplete' ) );
31	add_action( 'wp_ajax_wpsc_it_set_edit_raised_by', array( __CLASS__, 'set_edit_raised_by' ) );
32
33	// Customer other tickets.
34	add_action( 'wp_ajax_wpsc_get_rb_other_tickets', array( __CLASS__, 'get_rb_other_tickets' ) );
35	add_action( 'wp_ajax_nopriv_wpsc_get_rb_other_tickets', array( __CLASS__, 'get_rb_other_tickets' ) );
36
37	// Raised by info.
38	add_action( 'wp_ajax_wpsc_get_rb_info', array( __CLASS__, 'get_rb_info' ) );
39	add_action( 'wp_ajax_nopriv_wpsc_get_rb_info', array( __CLASS__, 'get_rb_info' ) );
40
41	// View WordPress user profile.
42	add_action( 'wp_ajax_wpsc_wp_user_profile', array( __CLASS__, 'wp_customers_info' ) );
43
44	// Edit raised by info.
45	add_action( 'wp_ajax_wpsc_get_edit_rb_info', array( __CLASS__, 'get_edit_rb_info' ) );
46	add_action( 'wp_ajax_nopriv_wpsc_get_edit_rb_info', array( __CLASS__, 'get_edit_rb_info' ) );
47	add_action( 'wp_ajax_wpsc_set_edit_rb_info', array( __CLASS__, 'set_edit_rb_info' ) );
48	add_action( 'wp_ajax_nopriv_wpsc_set_edit_rb_info', array( __CLASS__, 'set_edit_rb_info' ) );
49	}
50
51	/**
52	* Prints body of current widget
53	*
54	* @param WPSC_Ticket $ticket - ticket object.
55	* @param array $settings - widget settings.
56	* @return void
57	*/
58	public static function print_widget( $ticket, $settings ) {
59
60	$actions = self::load_actions();
61
62	$current_user = WPSC_Current_User::$current_user;
63	if ( ! (
64	(
65	(
66	WPSC_Individual_Ticket::$view_profile == 'customer' \|\|
67	$ticket->customer->id == $current_user->customer->id
68	) &&
69	$settings['allow-customer']
70	) \|\|
71	( WPSC_Individual_Ticket::$view_profile == 'agent' && in_array( $current_user->agent->role, $settings['allowed-agent-roles'] ) )
72	) ) {
73	return;
74	}?>
75	<div class="wpsc-it-widget wpsc-itw-raised-by">
76	<div class="wpsc-widget-header">
77	<h2>
78	<?php
79	$settings_title = $settings['title'] ? WPSC_Translations::get( 'wpsc-twt-raised-by', stripslashes( $settings['title'] ) ) : stripslashes( $settings['title'] );
80	echo esc_attr( $settings_title )
81	?>
82	</h2>
83	<?php
84	if ( $ticket->is_active && WPSC_Individual_Ticket::$view_profile == 'agent' && WPSC_Individual_Ticket::has_ticket_cap( 'crb' ) ) :
85	?>
86	<span onclick="wpsc_it_get_edit_raised_by(<?php echo esc_attr( $ticket->id ); ?>, '<?php echo esc_attr( wp_create_nonce( 'wpsc_it_get_edit_raised_by' ) ); ?>')"><?php WPSC_Icons::get( 'edit' ); ?></span>
87	<?php
88	endif
89	?>
90	<span class="wpsc-itw-toggle" data-widget="wpsc-itw-raised-by"><?php WPSC_Icons::get( 'chevron-up' ); ?></span>
91	</div>
92	<div class="wpsc-widget-body">
93	<div class="user-list-item raised-by">
94	<?php echo get_avatar( $ticket->customer->email, 40 ); ?>
95	<div class="ul-body">
96	<div class="ul-label"><?php echo esc_attr( $ticket->customer->name ); ?></div>
97	<?php
98	if ( WPSC_Individual_Ticket::$view_profile == 'agent' ) :
99	?>
100	<div class="ul-actions">
101	<?php
102	foreach ( $actions as $action ) :
103	?>
104	<span
105	onclick="<?php echo esc_attr( $action['callback'] ) . '(this, ' . esc_attr( $ticket->id ) . ', \'' . esc_attr( wp_create_nonce( $action['callback'] ) ) . '\')'; ?>"
106	title="<?php echo esc_attr( $action['label'] ); ?>">
107	<?php WPSC_Icons::get( $action['icon'] ); ?>
108	</span>
109	<?php
110	endforeach;
111	?>
112	</div>
113	<?php
114	endif;
115	?>
116	</div>
117	</div>
118	<?php do_action( 'wpsc_itw_raisedby', $ticket ); ?>
119	</div>
120	</div>
121	<?php
122	}
123
124	/**
125	* Load actions for raised by user
126	*
127	* @return array
128	*/
129	public static function load_actions() {
130
131	$actions = array(
132	'info' => array(
133	'label' => esc_attr__( 'Info', 'supportcandy' ),
134	'icon' => 'info-circle',
135	'callback' => 'wpsc_get_rb_info',
136	),
137	'other-tickets' => array(
138	'label' => esc_attr__( 'All other tickets of this user', 'supportcandy' ),
139	'icon' => 'ticket-alt',
140	'callback' => 'wpsc_get_rb_other_tickets',
141	),
142	);
143
144	WPSC_Individual_Ticket::load_current_ticket();
145	$ticket = WPSC_Individual_Ticket::$ticket;
146	if ( WPSC_Functions::is_site_admin() && $ticket->customer->user ) {
147	$actions['wp-user-profile'] = array(
148	'label' => esc_attr__( 'WordPress Profile', 'supportcandy' ),
149	'icon' => 'wp-logo',
150	'callback' => 'wpsc_wp_user_profile',
151	);
152	}
153	return apply_filters( 'wpsc_itw_raisedby_actions', $actions );
154	}
155
156	/**
157	* Get Raised By
158	*/
159	public static function get_tw_raised_by() {
160
161	if ( ! WPSC_Functions::is_site_admin() ) {
162	wp_send_json_error( __( 'Unauthorized access!', 'supportcandy' ), 401 );
163	}
164
165	$ticket_widgets = get_option( 'wpsc-ticket-widget', array() );
166	$raised_by = $ticket_widgets['raised-by'];
167	$title = $raised_by['title'];
168	$roles = get_option( 'wpsc-agent-roles', array() );
169	ob_start();
170	?>
171
172	<form action="#" onsubmit="return false;" class="wpsc-frm-edit-ticket-raised-by">
173	<div class="wpsc-input-group">
174	<div class="label-container">
175	<label for=""><?php esc_attr_e( 'Title', 'supportcandy' ); ?></label>
176	</div>
177	<input name="label" type="text" value="<?php echo esc_attr( $raised_by['title'] ); ?>" autocomplete="off">
178	</div>
179	<div class="wpsc-input-group">
180	<div class="label-container">
181	<label for=""><?php esc_attr_e( 'Enable', 'supportcandy' ); ?></label>
182	</div>
183	<select name="is_enable">
184	<option <?php selected( $raised_by['is_enable'], '1' ); ?> value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
185	<option <?php selected( $raised_by['is_enable'], '0' ); ?> value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
186	</select>
187	</div>
188	<div class="wpsc-input-group">
189	<div class="label-container">
190	<label for=""><?php esc_attr_e( 'Allowed for customer', 'supportcandy' ); ?></label>
191	</div>
192	<select id="allow-customer" name="allow-customer">
193	<option <?php selected( $raised_by['allow-customer'], '1' ); ?> value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
194	<option <?php selected( $raised_by['allow-customer'], '0' ); ?> value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
195	</select>
196	</div>
197	<div class="wpsc-input-group">
198	<div class="label-container">
199	<label for=""><?php esc_attr_e( 'Allowed agent roles', 'supportcandy' ); ?></label>
200	</div>
201	<select multiple id="wpsc-select-agents" name="agents[]" placeholder="search agent...">
202	<?php
203	foreach ( $roles as $key => $role ) :
204	$selected = in_array( $key, $raised_by['allowed-agent-roles'] ) ? 'selected="selected"' : ''
205	?>
206	<option <?php echo esc_attr( $selected ); ?> value="<?php echo esc_attr( $key ); ?>"><?php echo esc_attr( $role['label'] ); ?></option>
207	<?php
208	endforeach;
209	?>
210	</select>
211	</div>
212	<script>
213	jQuery('#wpsc-select-agents').selectWoo({
214	allowClear: false,
215	placeholder: ""
216	});
217	</script>
218	<?php do_action( 'wpsc_get_raised_by_body' ); ?>
219	<input type="hidden" name="action" value="wpsc_set_tw_raised_by">
220	<input type="hidden" name="_ajax_nonce" value="<?php echo esc_attr( wp_create_nonce( 'wpsc_set_tw_raised_by' ) ); ?>">
221	</form>
222	<?php
223	$body = ob_get_clean();
224
225	ob_start();
226	?>
227	<button class="wpsc-button small primary" onclick="wpsc_set_tw_raised_by(this);">
228	<?php esc_attr_e( 'Submit', 'supportcandy' ); ?>
229	</button>
230	<button class="wpsc-button small secondary" onclick="wpsc_close_modal();">
231	<?php esc_attr_e( 'Cancel', 'supportcandy' ); ?>
232	</button>
233	<?php
234	do_action( 'wpsc_get_tw_raised_by_widget_footer' );
235	$footer = ob_get_clean();
236
237	$response = array(
238	'title' => $title,
239	'body' => $body,
240	'footer' => $footer,
241	);
242	wp_send_json( $response );
243	}
244
245	/**
246	* Set Raised By
247	*/
248	public static function set_tw_raised_by() {
249
250	if ( check_ajax_referer( 'wpsc_set_tw_raised_by', '_ajax_nonce', false ) != 1 ) {
251	wp_send_json_error( 'Unauthorised request!', 401 );
252	}
253
254	if ( ! WPSC_Functions::is_site_admin() ) {
255	wp_send_json_error( __( 'Unauthorized access!', 'supportcandy' ), 401 );
256	}
257
258	$label = isset( $_POST['label'] ) ? sanitize_text_field( wp_unslash( $_POST['label'] ) ) : '';
259	if ( ! $label ) {
260	wp_send_json_error( __( 'Bad request!', 'supportcandy' ), 400 );
261	}
262
263	// Also change customer cf name.
264	$cf = WPSC_Custom_Field::get_cf_by_slug( 'customer' );
265	$cf->name = $label;
266	$cf->save();
267
268	$is_enable = isset( $_POST['is_enable'] ) ? intval( $_POST['is_enable'] ) : 0;
269	$allow_for_customer = isset( $_POST['allow-customer'] ) ? intval( $_POST['allow-customer'] ) : 0;
270	$agents = isset( $_POST['agents'] ) ? array_filter( array_map( 'intval', $_POST['agents'] ) ) : array();
271
272	$ticket_widgets = get_option( 'wpsc-ticket-widget', array() );
273
274	$ticket_widgets['raised-by']['title'] = $label;
275	$ticket_widgets['raised-by']['is_enable'] = $is_enable;
276	$ticket_widgets['raised-by']['allow-customer'] = $allow_for_customer;
277	$ticket_widgets['raised-by']['allowed-agent-roles'] = $agents;
278	update_option( 'wpsc-ticket-widget', $ticket_widgets );
279
280	// remove string translations.
281	WPSC_Translations::remove( 'wpsc-twt-raised-by' );
282	WPSC_Translations::add( 'wpsc-twt-raised-by', stripslashes( $label ) );
283	wp_die();
284	}
285
286	/**
287	* Change create as or raised by modal
288	*
289	* @return void
290	*/
291	public static function get_edit_raised_by() {
292
293	if ( check_ajax_referer( 'wpsc_it_get_edit_raised_by', '_ajax_nonce', false ) != 1 ) {
294	wp_send_json_error( 'Unauthorised request!', 401 );
295	}
296
297	WPSC_Individual_Ticket::load_current_ticket();
298
299	$current_user = WPSC_Current_User::$current_user;
300	if ( ! ( $current_user->is_agent && WPSC_Individual_Ticket::has_ticket_cap( 'crb' ) ) ) {
301	wp_send_json_error( 'Something went wrong!', 400 );
302	}
303
304	$ticket = WPSC_Individual_Ticket::$ticket;
305
306	$widgets = get_option( 'wpsc-ticket-widget' );
307	$title = $widgets['raised-by']['title'];
308
309	ob_start();
310	$unique_id = uniqid( 'wpsc_' );
311	?>
312	<form action="#" onsubmit="return false;" class="change-raised-by <?php echo esc_attr( $unique_id ); ?>">
313	<div class="wpsc-input-group label">
314	<div class="label-container">
315	<label for="">
316	<?php esc_attr_e( 'User type', 'supportcandy' ); ?>
317	</label>
318	</div>
319	<select class="type <?php echo esc_attr( $unique_id ); ?>" name="type">
320	<option value="existing" <?php echo $ticket->customer->id ? 'selected' : ''; ?>><?php esc_attr_e( 'Existing Customer / Registered User', 'supportcandy' ); ?></option>
321	<option value="new" <?php echo ! $ticket->customer->id ? 'selected' : ''; ?>><?php esc_attr_e( 'New Customer', 'supportcandy' ); ?></option>
322	</select>
323	<script>
324	jQuery('select.type.<?php echo esc_attr( $unique_id ); ?>').change(function(){
325	var type = jQuery(this).val().trim();
326	if (type == 'existing') {
327	jQuery('.wpsc-input-group.new').hide();
328	jQuery('.wpsc-input-group.existing').show();
329	} else {
330	jQuery('.wpsc-input-group.existing').hide();
331	jQuery('.wpsc-input-group.new').show();
332	}
333	});
334	</script>
335	</div>
336	<div class="wpsc-input-group existing" style="<?php echo ! $ticket->customer->id ? 'display:none;' : ''; ?>">
337	<div class="label-container">
338	<label for="">
339	<?php esc_attr_e( 'Existing Customer / Registered User', 'supportcandy' ); ?>
340	</label>
341	</div>
342	<select class="existing-user <?php echo esc_attr( $unique_id ); ?>" name="customer_email">
343	<?php
344	if ( $ticket->customer->id ) :
345	?>
346	<option value="<?php echo esc_attr( $ticket->customer->id ); ?>"><?php echo esc_attr( $ticket->customer->name ) . ' (' . esc_attr( $ticket->customer->email ) . ')'; ?></option>
347	<?php
348	endif
349	?>
350	</select>
351	<script>
352	jQuery('select.existing-user.<?php echo esc_attr( $unique_id ); ?>').selectWoo({
353	ajax: {
354	url: supportcandy.ajax_url,
355	type: 'POST',
356	dataType: 'json',
357	delay: 250,
358	data: function (params) {
359	return {
360	q: params.term, // search term
361	ticket_id: <?php echo esc_attr( $ticket->id ); ?>,
362	action: 'wpsc_raisedby_autocomplete',
363	_ajax_nonce: '<?php echo esc_attr( wp_create_nonce( 'wpsc_raisedby_autocomplete' ) ); ?>',
364	};
365	},
366	processResults: function (data, params) {
367	var terms = [];
368	if ( data ) {
369	jQuery.each( data, function( id, customer ) {
370	terms.push({
371	id: customer.email,
372	text: customer.text,
373	email: customer.email,
374	name: customer.name
375	});
376	});
377	}
378	return {
379	results: terms
380	};
381	},
382	cache: true
383	},
384	escapeMarkup: function (markup) { return markup; }, // let our custom formatter work
385	minimumInputLength: 1,
386	allowClear: true,
387	placeholder: ""
388	});
389	supportcandy.translations.raisedByEditWidget = {
390	invalidEmail: '<?php esc_attr_e( 'Invalid email address!', 'supportcandy' ); ?>'
391	}
392	</script>
393	</div>
394	<div class="wpsc-input-group label new" style="<?php echo $ticket->customer->id ? 'display:none;' : ''; ?>">
395	<div class="label-container">
396	<label for="">
397	<?php esc_attr_e( 'Name', 'supportcandy' ); ?>
398	<span class="required-char">*</span>
399	</label>
400	</div>
401	<input class="name <?php echo esc_attr( $unique_id ); ?>" type="text" name="name" autocomplete="off"/>
402	</div>
403	<div class="wpsc-input-group label new" style="<?php echo $ticket->customer->id ? 'display:none;' : ''; ?>">
404	<div class="label-container">
405	<label for="">
406	<?php esc_attr_e( 'Email Address', 'supportcandy' ); ?>
407	<span class="required-char">*</span>
408	</label>
409	</div>
410	<input class="email <?php echo esc_attr( $unique_id ); ?>" type="text" name="email" autocomplete="off"/>
411	</div>
412	<input type="hidden" name="ticket_id" value="<?php echo esc_attr( $ticket->id ); ?>">
413	<input type="hidden" name="action" value="wpsc_it_set_edit_raised_by">
414	<input type="hidden" name="_ajax_nonce" value="<?php echo esc_attr( wp_create_nonce( 'wpsc_it_set_edit_raised_by' ) ); ?>">
415	</form>
416	<?php
417	$body = ob_get_clean();
418
419	ob_start();
420	?>
421	<button class="wpsc-button small primary" onclick="wpsc_it_set_edit_raised_by(this, <?php echo esc_attr( $ticket->id ); ?>, '<?php echo esc_attr( $unique_id ); ?>');">
422	<?php esc_attr_e( 'Submit', 'supportcandy' ); ?>
423	</button>
424	<button class="wpsc-button small secondary" onclick="wpsc_close_modal();">
425	<?php esc_attr_e( 'Cancel', 'supportcandy' ); ?>
426	</button>
427	<?php
428	do_action( 'wpsc_get_add_new_tff' );
429	$footer = ob_get_clean();
430
431	$response = array(
432	'title' => $title,
433	'body' => $body,
434	'footer' => $footer,
435	);
436	wp_send_json( $response );
437	}
438
439	/**
440	* Set raised by
441	*
442	* @return void
443	*/
444	public static function set_edit_raised_by() {
445
446	if ( check_ajax_referer( 'wpsc_it_set_edit_raised_by', '_ajax_nonce', false ) != 1 ) {
447	wp_send_json_error( 'Unauthorised request!', 401 );
448	}
449
450	WPSC_Individual_Ticket::load_current_ticket();
451
452	$current_user = WPSC_Current_User::$current_user;
453	if ( ! ( $current_user->is_agent && WPSC_Individual_Ticket::has_ticket_cap( 'crb' ) ) ) {
454	wp_send_json_error( 'Something went wrong!', 400 );
455	}
456
457	$ticket = WPSC_Individual_Ticket::$ticket;
458	$clone = clone $ticket;
459	if ( ! $ticket->is_active ) {
460	wp_send_json_error( 'Something went wrong!', 400 );
461	}
462
463	$type = isset( $_POST['type'] ) ? sanitize_text_field( wp_unslash( $_POST['type'] ) ) : '';
464	if ( ! $type ) {
465	wp_send_json_error( 'Something went wrong!', 400 );
466	}
467
468	$customer = new WPSC_Customer();
469	if ( $type == 'new' ) {
470
471	$name = isset( $_POST['name'] ) ? sanitize_text_field( wp_unslash( $_POST['name'] ) ) : '';
472	if ( ! $type ) {
473	wp_send_json_error( 'Something went wrong!', 400 );
474	}
475
476	$email = isset( $_POST['email'] ) ? sanitize_text_field( wp_unslash( $_POST['email'] ) ) : '';
477	if ( ! $email \|\| ! filter_var( $email, FILTER_VALIDATE_EMAIL ) ) {
478	wp_send_json_error( 'Something went wrong!', 400 );
479	}
480
481	// Check if this email address is already present in customer model.
482	$customer = WPSC_Customer::get_by_email( $email );
483
484	// Check if this email address is already a registered user and if yes, create a customer record.
485	if ( ! $customer->id ) {
486
487	$user = get_user_by( 'email', $email );
488	if ( $user ) {
489
490	$customer = WPSC_Customer::insert(
491	array(
492	'user' => $user->ID,
493	'name' => $user->display_name,
494	'email' => $email,
495	)
496	);
497
498	} else {
499
500	$customer = WPSC_Customer::insert(
501	array(
502	'user' => 0,
503	'name' => $name,
504	'email' => $email,
505	)
506	);
507	}
508	}
509	} else {
510
511	$email = isset( $_POST['customer_email'] ) ? sanitize_text_field( wp_unslash( $_POST['customer_email'] ) ) : '';
512	if ( ! $email \|\| ! filter_var( $email, FILTER_VALIDATE_EMAIL ) ) {
513	wp_die();
514	}
515
516	// Check if this email address is already present in customer model.
517	$customer = WPSC_Customer::get_by_email( $email );
518	if ( ! $customer->id ) {
519
520	$user = get_user_by( 'email', $email );
521	if ( ! $user ) {
522	wp_send_json_error( 'Something went wrong!', 400 ); // We are expecting either existing customer record or registered user.
523	}
524	$customer = WPSC_Customer::insert(
525	array(
526	'user' => $user->ID,
527	'name' => $user->display_name,
528	'email' => $email,
529	)
530	);
531	}
532	}
533
534	// Change raised by if it has been changed.
535	if ( $customer->id && $ticket->customer->id != $customer->id ) {
536
537	$current_user = WPSC_Current_User::$current_user;
538	$prev = $ticket->customer;
539	WPSC_Individual_Ticket::change_raised_by( $prev, $customer, $current_user->customer->id );
540	}
541
542	// Count prev customer ticket after change raised by.
543	WPSC_Customers::customer_ticket_count( $clone );
544	wp_die();
545	}
546
547	/**
548	* Get raised by autocomplete
549	*
550	* @return void
551	*/
552	public static function get_raisedby_autocomplete() {
553
554	if ( check_ajax_referer( 'wpsc_raisedby_autocomplete', '_ajax_nonce', false ) != 1 ) {
555	wp_send_json_error( 'Unauthorised request!', 401 );
556	}
557
558	WPSC_Individual_Ticket::load_current_ticket();
559
560	$current_user = WPSC_Current_User::$current_user;
561	if ( ! ( $current_user->is_agent && WPSC_Individual_Ticket::has_ticket_cap( 'crb' ) ) ) {
562	wp_send_json_error( 'Something went wrong!', 400 );
563	}
564
565	$term = isset( $_POST['q'] ) ? sanitize_text_field( wp_unslash( $_POST['q'] ) ) : '';
566	if ( ! $term ) {
567	wp_send_json_error( new WP_Error( '005', 'Search term should have at least one character!' ), 400 );
568	}
569
570	wp_send_json(
571	array_map(
572	fn( $customer ) => array(
573	'id' => $customer->id,
574	'text' => sprintf(
575	/* translators: %1$s: Name, %2$s: Email Address */
576	esc_attr__( '%1$s (%2$s)', 'supportcandy' ),
577	$customer->name,
578	$customer->email
579	),
580	'email' => $customer->email,
581	'name' => $customer->name,
582	),
583	WPSC_Customer::customer_search( $term )
584	)
585	);
586	}
587
588	/**
589	* Get customer other tickets
590	*
591	* @return void
592	*/
593	public static function get_rb_other_tickets() {
594
595	if ( check_ajax_referer( 'wpsc_get_rb_other_tickets', '_ajax_nonce', false ) != 1 ) {
596	wp_send_json_error( 'Unauthorised request!', 401 );
597	}
598
599	WPSC_Individual_Ticket::load_current_ticket();
600
601	$current_user = WPSC_Current_User::$current_user;
602	if ( ! ( WPSC_Individual_Ticket::$view_profile == 'agent' && WPSC_Individual_Ticket::has_ticket_cap( 'view' ) ) ) {
603	wp_send_json_error( 'Something went wrong!', 400 );
604	}
605
606	$ticket = WPSC_Individual_Ticket::$ticket;
607
608	$title = esc_attr( $ticket->customer->name );
609
610	// filters.
611	$filters = array(
612	'filterSlug' => 'all',
613	'orderby' => 'date_created',
614	'order' => 'DESC',
615	'items_per_page' => 0,
616	'is_active' => 1,
617	);
618
619	// system query.
620	$filters['system_query'] = $current_user->get_tl_system_query( $filters );
621
622	// meta query.
623	$filters['meta_query'] = array(
624	'relation' => 'AND',
625	array(
626	'slug' => 'customer',
627	'compare' => '=',
628	'val' => $ticket->customer->id,
629	),
630	);
631
632	$tickets = WPSC_Ticket::find( $filters )['results'];
633	$list_items = get_option( 'wpsc-atl-list-items' );
634	$unique_id = uniqid();
635
636	ob_start();
637	?>
638	<div style="overflow-x:auto; width:100%;">
639	<table class="wpsc-cust-all-tickets wpsc-setting-tbl">
640	<thead>
641	<tr>
642	<?php
643	foreach ( $list_items as $slug ) :
644	$cf = WPSC_Custom_Field::get_cf_by_slug( $slug );
645	if ( ! $cf ) {
646	continue;
647	}
648	?>
649	<th style="min-width: <?php echo esc_attr( $cf->tl_width ); ?>px;"><?php echo esc_attr( $cf->name ); ?></th>
650	<?php
651	endforeach;
652	?>
653	</tr>
654	</thead>
655	<tbody>
656	<?php
657	foreach ( $tickets as $ticket ) :
658	?>
659	<tr class="wpsc-raised-by-ticket" onclick="if(link) wpsc_open_customer_ticket(<?php echo esc_attr( $ticket->id ); ?>)">
660	<?php
661	foreach ( $list_items as $slug ) :
662	$cf = WPSC_Custom_Field::get_cf_by_slug( $slug );
663	if ( ! $cf ) {
664	continue;
665	}
666	?>
667	<td onmouseover="link=true;">
668	<?php
669	if ( in_array( $cf->field, array( 'ticket', 'agentonly' ) ) ) {
670	$cf->type::print_tl_ticket_field_val( $cf, $ticket );
671	} else {
672	$cf->type::print_tl_customer_field_val( $cf, $ticket->customer );
673	}
674	?>
675	</td>
676	<?php
677	endforeach;
678	?>
679	</tr>
680	<?php
681	endforeach;
682	?>
683	</tbody>
684	</table>
685	<script>
686	jQuery('table.wpsc-cust-all-tickets').DataTable({
687	ordering: false,
688	pageLength: 20,
689	bLengthChange: false,
690	columnDefs: [
691	{ targets: -1, searchable: false },
692	{ targets: '_all', className: 'dt-left' }
693	],
694	language: supportcandy.translations.datatables
695	});
696
697	function wpsc_open_customer_ticket( id ) {
698
699	if ( wpsc_is_description_text() ) {
700	if ( confirm( supportcandy.translations.warning_message ) ) {
701	wpsc_close_modal();
702	ticket_id = jQuery('#wpsc-current-ticket').val();
703	wpsc_clear_saved_draft_reply( ticket_id );
704	wpsc_get_individual_ticket( id );
705	} else {
706	return;
707	}
708	}else{
709	wpsc_close_modal();
710	wpsc_get_individual_ticket( id );
711	}
712	}
713	</script>
714	</div>
715	<?php
716
717	$body = ob_get_clean();
718
719	ob_start();
720	?>
721	<button class="wpsc-button small secondary" onclick="wpsc_close_modal();">
722	<?php esc_attr_e( 'Close', 'supportcandy' ); ?>
723	</button>
724	<?php
725	$footer = ob_get_clean();
726
727	$response = array(
728	'title' => $title,
729	'body' => $body,
730	'footer' => $footer,
731	);
732	wp_send_json( $response );
733	}
734
735	/**
736	* Get raised by info
737	*
738	* @return void
739	*/
740	public static function get_rb_info() {
741
742	if ( check_ajax_referer( 'wpsc_get_rb_info', '_ajax_nonce', false ) != 1 ) {
743	wp_send_json_error( 'Unauthorised request!', 401 );
744	}
745
746	WPSC_Individual_Ticket::load_current_ticket();
747	$current_user = WPSC_Current_User::$current_user;
748	if ( ! ( WPSC_Individual_Ticket::$view_profile == 'agent' && WPSC_Individual_Ticket::has_ticket_cap( 'view' ) ) ) {
749	wp_send_json_error( 'Something went wrong!', 400 );
750	}
751
752	$ticket = WPSC_Individual_Ticket::$ticket;
753	$customer = $ticket->customer;
754	$title = esc_attr__( 'Customer info', 'supportcandy' );
755	$gs = get_option( 'wpsc-gs-general', array() );
756	$unique_id = uniqid();
757
758	ob_start();
759	?>
760	<div class="wpsc-thread-info">
761
762	<div style="width: 100%;">
763
764	<table class="wpsc-setting-tbl <?php echo esc_attr( $unique_id ); ?>" style="margin-bottom: 15px;">
765	<thead>
766	<tr>
767	<th><?php esc_attr_e( 'Field', 'supportcandy' ); ?></th>
768	<th><?php esc_attr_e( 'Value', 'supportcandy' ); ?></th>
769	</tr>
770	</thead>
771	<tbody>
772	<tr>
773	<td><?php esc_attr_e( 'Name', 'supportcandy' ); ?>:</td>
774	<td><?php echo esc_attr( $customer->name ); ?></td>
775	</tr>
776	<?php
777	if ( $current_user->is_agent && in_array( $current_user->agent->role, $gs['allow-ar-thread-email'] ) ) {
778	?>
779	<tr>
780	<td><?php esc_attr_e( 'Email Address', 'supportcandy' ); ?>:</td>
781	<td><?php echo esc_attr( $customer->email ); ?></td>
782	</tr>
783	<?php
784	}
785
786	foreach ( WPSC_Custom_Field::$custom_fields as $cf ) :
787	if ( $cf->field !== 'customer' \|\| in_array( $cf->slug, WPSC_DF_Customer::$ignore_customer_info_cft ) ) {
788	continue;
789	}
790	?>
791	<tr>
792	<td><?php echo esc_attr( $cf->name ); ?>:</td>
793	<td><?php $cf->type::print_widget_customer_field_val( $cf, $customer ); ?></td>
794	</tr>
795	<?php
796	endforeach;
797	?>
798	</tbody>
799	</table>
800	<script>
801	jQuery('.<?php echo esc_attr( $unique_id ); ?>').DataTable({
802	ordering: false,
803	pageLength: 20,
804	bLengthChange: false,
805	columnDefs: [
806	{ targets: -1, searchable: false },
807	{ targets: '_all', className: 'dt-left' }
808	],
809	language: supportcandy.translations.datatables
810	});
811	</script>
812	</div>
813	<?php do_action( 'wpsc_get_rb_info', $customer ); ?>
814	</div>
815	<?php
816	$body = ob_get_clean();
817
818	ob_start();
819	if ( $current_user->agent->has_cap( 'eci-access' ) ) {
820	?>
821	<button class="wpsc-button small primary" onclick="wpsc_get_edit_rb_info(this, <?php echo esc_attr( $ticket->id ); ?>, '<?php echo esc_attr( wp_create_nonce( 'wpsc_get_edit_rb_info' ) ); ?>');">
822	<?php esc_attr_e( 'Edit Info', 'supportcandy' ); ?>
823	</button>
824	<?php
825	}
826	?>
827	<button class="wpsc-button small secondary" onclick="wpsc_close_modal();">
828	<?php esc_attr_e( 'Close', 'supportcandy' ); ?>
829	</button>
830	<?php
831	do_action( 'wpsc_get_rb_info_footer', $customer );
832	$footer = ob_get_clean();
833
834	$response = array(
835	'title' => $title,
836	'body' => $body,
837	'footer' => $footer,
838	);
839	wp_send_json( $response );
840	}
841
842	/**
843	* URL to WordPress edit customer.
844	*
845	* @return void
846	*/
847	public static function wp_customers_info() {
848
849	if ( check_ajax_referer( 'wpsc_wp_user_profile', '_ajax_nonce', false ) != 1 ) {
850	wp_send_json_error( 'Unauthorised request!', 401 );
851	}
852
853	WPSC_Individual_Ticket::load_current_ticket();
854	$ticket = WPSC_Individual_Ticket::$ticket;
855	$customer_id = $ticket->customer->user->ID;
856	wp_send_json( array( 'url' => admin_url( 'user-edit.php?user_id=' . $customer_id ) ) );
857	}
858
859	/**
860	* Get edit customer info
861	*
862	* @return void
863	*/
864	public static function get_edit_rb_info() {
865
866	if ( check_ajax_referer( 'wpsc_get_edit_rb_info', '_ajax_nonce', false ) != 1 ) {
867	wp_send_json_error( 'Unauthorised request!', 401 );
868	}
869
870	WPSC_Individual_Ticket::load_current_ticket();
871	$current_user = WPSC_Current_User::$current_user;
872	if ( ! ( WPSC_Individual_Ticket::$view_profile == 'agent' && $current_user->agent->has_cap( 'eci-access' ) ) ) {
873	wp_send_json_error( 'Something went wrong!', 400 );
874	}
875
876	$ticket = WPSC_Individual_Ticket::$ticket;
877	$customer = $ticket->customer;
878
879	$title = esc_attr__( 'Edit customer info', 'supportcandy' );
880	ob_start();
881	?>
882	<form action="#" onsubmit="return false;" class="frm-edit-rb-info">
883
884	<div class="wpsc-input-group" style="align-items:flex-end;">
885	<input type="text" id="rb-search" placeholder="<?php esc_attr_e( 'Search...', 'supportcandy' ); ?>" autocomplete="off" style="max-width:200px;">
886	</div>
887
888	<?php
889
890	$cf = WPSC_Custom_Field::get_cf_by_slug( 'name' )
891	?>
892	<div class="wpsc-tff">
893	<div class="wpsc-tff-label">
894	<span class="name"><?php echo esc_attr( $cf->name ); ?></span>
895	</div>
896	<span class="extra-info"><?php echo esc_attr( $cf->extra_info ); ?></span>
897	<input
898	type="text"
899	name="<?php echo esc_attr( $cf->slug ); ?>"
900	value="<?php echo esc_attr( $customer->name ); ?>"
901	placeholder="<?php echo esc_attr( $cf->placeholder_text ); ?>"
902	autocomplete="off"/>
903	</div>
904	<?php
905	foreach ( WPSC_Custom_Field::$custom_fields as $cf ) {
906	if ( $cf->field !== 'customer' \|\| in_array( $cf->slug, WPSC_DF_Customer::$ignore_customer_info_cft ) ) {
907	continue;
908	}
909	$properties = array(
910	'is-required' => 0,
911	'width' => 'full',
912	'visibility' => '',
913	);
914	echo $cf->type::print_edit_customer_info( $cf, $customer, $properties ); // phpcs:ignore
915	}
916	do_action( 'wpsc_get_edit_rb_info_body', $customer );
917	?>
918	<input type="hidden" name="action" value="wpsc_set_edit_rb_info"/>
919	<input type="hidden" name="ticket_id" value="<?php echo esc_attr( $ticket->id ); ?>">
920	<input type="hidden" name="_ajax_nonce" value="<?php echo esc_attr( wp_create_nonce( 'wpsc_set_edit_rb_info' ) ); ?>">
921
922	<script>
923	jQuery('#rb-search').keyup(function(e) {
924	var val = jQuery(this).val().trim();
925	var regex = new RegExp(val, "i");
926	jQuery('.frm-edit-rb-info .wpsc-tff').each(function(){
927	var name = jQuery(this).find('.wpsc-tff-label').text();
928	if (name.search(regex) < 0) {
929	jQuery(this).hide();
930	} else {
931	jQuery(this).show();
932	}
933	})
934	});
935	</script>
936
937	</form>
938	<?php
939	do_action( 'wpsc_get_edit_rb_info_footer', $customer );
940	$body = ob_get_clean();
941
942	ob_start();
943	?>
944	<button class="wpsc-button small primary" onclick="wpsc_set_edit_rb_info(this, <?php echo esc_attr( $ticket->id ); ?>, '<?php echo esc_attr( wp_create_nonce( 'wpsc_get_rb_info' ) ); ?>');">
945	<?php esc_attr_e( 'Submit', 'supportcandy' ); ?>
946	</button>
947	<button class="wpsc-button small secondary" onclick="wpsc_close_modal();">
948	<?php esc_attr_e( 'Cancel', 'supportcandy' ); ?>
949	</button>
950	<?php
951	$footer = ob_get_clean();
952
953	$response = array(
954	'title' => $title,
955	'body' => $body,
956	'footer' => $footer,
957	);
958	wp_send_json( $response );
959	}
960
961	/**
962	* Save raised by info
963	*
964	* @return void
965	*/
966	public static function set_edit_rb_info() {
967
968	if ( check_ajax_referer( 'wpsc_set_edit_rb_info', '_ajax_nonce', false ) != 1 ) {
969	wp_send_json_error( 'Unauthorised request!', 401 );
970	}
971
972	WPSC_Individual_Ticket::load_current_ticket();
973	$current_user = WPSC_Current_User::$current_user;
974	if ( ! ( WPSC_Individual_Ticket::$view_profile == 'agent' && $current_user->agent->has_cap( 'eci-access' ) ) ) {
975	wp_send_json_error( 'Something went wrong!', 400 );
976	}
977
978	$ticket = WPSC_Individual_Ticket::$ticket;
979	$customer = $ticket->customer;
980
981	$name = isset( $_POST['name'] ) ? sanitize_text_field( wp_unslash( $_POST['name'] ) ) : '';
982	if ( ! $name ) {
983	wp_send_json_error( new WP_Error( '002', 'Bad request!' ), 400 );
984	}
985
986	if ( $customer->name != $name ) {
987	$customer->name = $name;
988	$customer->save();
989	// Update WP User if available.
990	if ( $customer->user ) {
991	wp_update_user(
992	array(
993	'ID' => $customer->user->ID,
994	'display_name' => $name,
995	)
996	);
997	}
998	}
999
1000	$cfs = array();
1001	foreach ( WPSC_Custom_Field::$custom_fields as $cf ) {
1002
1003	if ( $cf->field !== 'customer' \|\| $cf->type::$is_default ) {
1004	continue;
1005	}
1006	$cfs[ $cf->type::$slug ][] = $cf;
1007	}
1008
1009	foreach ( $cfs as $slug => $fields ) {
1010	WPSC_Functions::$ref_classes[ $slug ]['class']::set_create_ticket_data( array( 'customer' => $customer->id ), $cfs, true );
1011	}
1012	wp_die();
1013	}
1014	}
1015	endif;
1016
1017	WPSC_ITW_Raisedby::init();
1018