supportcandy / includes / custom-field-types / class-wpsc-cf-textarea.php

class-wpsc-cf-textarea.php in SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 3.4.3, at includes/custom-field-types/class-wpsc-cf-textarea.php

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1	<?php
2	if ( ! defined( 'ABSPATH' ) ) {
3	exit; // Exit if accessed directly!
4	}
5
6	if ( ! class_exists( 'WPSC_CF_Textarea' ) ) :
7
8	final class WPSC_CF_Textarea {
9
10	/**
11	* Slug for this custom field type
12	*
13	* @var string
14	*/
15	public static $slug = 'cf_textarea';
16
17	/**
18	* Set whether this custom field type is of type date
19	*
20	* @var boolean
21	*/
22	public static $is_date = false;
23
24	/**
25	* Set whether this custom field type has applicable to date range
26	*
27	* @var boolean
28	*/
29	public static $has_date_range = false;
30
31	/**
32	* Set whether this custom field type has multiple values
33	*
34	* @var boolean
35	*/
36	public static $has_multiple_val = false;
37
38	/**
39	* Data type for column created in tickets table
40	*
41	* @var string
42	*/
43	public static $data_type = 'LONGTEXT NULL DEFAULT NULL';
44
45	/**
46	* Set whether this custom field type has reference to other class
47	*
48	* @var boolean
49	*/
50	public static $has_ref = false;
51
52	/**
53	* Reference class for this custom field type so that its value(s) return with object or array of objects automatically. Empty string indicate no reference.
54	*
55	* @var string
56	*/
57	public static $ref_class = '';
58
59	/**
60	* Set whether this custom field field type is system default (no fields can be created from it).
61	*
62	* @var boolean
63	*/
64	public static $is_default = false;
65
66	/**
67	* Set whether this field type has extra information that can be used in ticket form, edit custom fields, etc.
68	*
69	* @var boolean
70	*/
71	public static $has_extra_info = true;
72
73	/**
74	* Set whether this custom field type can accept personal info.
75	*
76	* @var boolean
77	*/
78	public static $has_personal_info = true;
79
80	/**
81	* Set whether fields created from this custom field type is allowed in create ticket form
82	*
83	* @var boolean
84	*/
85	public static $is_ctf = true;
86
87	/**
88	* Set whether fields created from this custom field type is allowed in ticket list
89	*
90	* @var boolean
91	*/
92	public static $is_list = false;
93
94	/**
95	* Set whether fields created from this custom field type is allowed in ticket filter
96	*
97	* @var boolean
98	*/
99	public static $is_filter = true;
100
101	/**
102	* Set whether fields created from this custom field type can be given character limits
103	*
104	* @var boolean
105	*/
106	public static $has_char_limit = true;
107
108	/**
109	* Set whether fields created from this custom field type has custom options set in options table
110	*
111	* @var boolean
112	*/
113	public static $has_options = false;
114
115	/**
116	* Set whether fields created from this custom field type can be auto-filled
117	*
118	* @var boolean
119	*/
120	public static $is_auto_fill = true;
121
122	/**
123	* Set whether fields created from this custom field type can be available for ticket list sorting
124	*
125	* @var boolean
126	*/
127	public static $is_sort = false;
128
129	/**
130	* Set whether fields created from this custom field type can have placeholder
131	*
132	* @var boolean
133	*/
134	public static $is_placeholder = true;
135
136	/**
137	* Set whether fields created from this custom field type is applicable for visibility conditions in create ticket form
138	*
139	* @var boolean
140	*/
141	public static $is_visibility_conditions = true;
142
143	/**
144	* Set whether fields created from this custom field type is applicable for macros
145	*
146	* @var boolean
147	*/
148	public static $has_macro = true;
149
150	/**
151	* Set whether fields of this custom field type is applicalbe for search on ticket list page.
152	*
153	* @var boolean
154	*/
155	public static $is_search = true;
156
157	/**
158	* Initialize the class
159	*
160	* @return void
161	*/
162	public static function init() {
163
164	// Get object of this class.
165	add_filter( 'wpsc_load_ref_classes', array( __CLASS__, 'load_ref_class' ) );
166
167	// Set custom field type.
168	add_filter( 'wpsc_cf_types', array( __CLASS__, 'add_cf_type' ), 5 );
169
170	// ticket form.
171	add_action( 'wpsc_js_validate_ticket_form', array( __CLASS__, 'js_validate_ticket_form' ) );
172	add_filter( 'wpsc_create_ticket_data', array( __CLASS__, 'set_create_ticket_data' ), 10, 3 );
173	add_action( 'wpsc_js_clear_value_hidden_fields', array( __CLASS__, 'js_clear_value_hidden_fields' ) );
174
175	// create ticket data for rest api.
176	add_filter( 'wpsc_rest_create_ticket', array( __CLASS__, 'set_rest_ticket_data' ), 10, 3 );
177
178	// Ticket model.
179	add_filter( 'wpsc_ticket_search', array( __CLASS__, 'ticket_search' ), 10, 5 );
180	add_filter( 'wpsc_archive_ticket_search', array( __CLASS__, 'ticket_search' ), 10, 5 );
181	}
182
183	/**
184	* Load current class to reference classes
185	*
186	* @param array $classes - Associative array of class names indexed by its slug.
187	* @return array
188	*/
189	public static function load_ref_class( $classes ) {
190
191	$classes[ self::$slug ] = array(
192	'class' => __CLASS__,
193	'save-key' => 'id',
194	);
195	return $classes;
196	}
197
198	/**
199	* Add custom field type to list
200	*
201	* @param array $cf_types - custom field types array.
202	* @return array
203	*/
204	public static function add_cf_type( $cf_types ) {
205
206	$cf_types[ self::$slug ] = array(
207	'label' => esc_attr__( 'Textarea', 'supportcandy' ),
208	'class' => __CLASS__,
209	);
210	return $cf_types;
211	}
212
213	/**
214	* Print operators for ticket form filter
215	*
216	* @param WPSC_Custom_Field $cf - custom field object.
217	* @param array $filter - Existing filters (if any).
218	* @return void
219	*/
220	public static function get_operators( $cf, $filter = array() ) {
221	?>
222
223	<div class="item conditional">
224	<select class="operator" onchange="wpsc_tc_get_operand(this, '<?php echo esc_attr( $cf->slug ); ?>', '<?php echo esc_attr( wp_create_nonce( 'wpsc_tc_get_operand' ) ); ?>');">
225	<option value=""><?php esc_attr_e( 'Compare As', 'supportcandy' ); ?></option>
226	<option <?php isset( $filter['operator'] ) && selected( $filter['operator'], 'IN' ); ?> value="IN"><?php esc_attr_e( 'Matches', 'supportcandy' ); ?></option>
227	<option <?php isset( $filter['operator'] ) && selected( $filter['operator'], 'NOT IN' ); ?> value="NOT IN"><?php esc_attr_e( 'Not Matches', 'supportcandy' ); ?></option>
228	<option <?php isset( $filter['operator'] ) && selected( $filter['operator'], 'LIKE' ); ?> value="LIKE"><?php esc_attr_e( 'Has Words', 'supportcandy' ); ?></option>
229	</select>
230	</div>
231	<?php
232	}
233
234	/**
235	* Print operators for ticket form filter
236	*
237	* @param string $operator - condition operator on which operands should be returned.
238	* @param WPSC_Custom_Field $cf - custom field object.
239	* @param array $filter - Exising functions (if any).
240	* @return void
241	*/
242	public static function get_operands( $operator, $cf, $filter = array() ) {
243
244	$value = isset( $filter['operand_val_1'] ) ? stripslashes( $filter['operand_val_1'] ) : ''
245	?>
246	<div class="item conditional operand single">
247	<textarea class="operand_val_1" placeholder="<?php esc_attr_e( 'One condition per line!', 'supportcandy' ); ?>" style="width: 100%;"><?php echo esc_attr( $value ); ?></textarea>
248	</div>
249	<?php
250	}
251
252	/**
253	* Check condition for this type
254	*
255	* @param array $condition - condition data.
256	* @param WPSC_Custom_Field $cf - custom field object.
257	* @param mixed $value - value to compare.
258	* @return boolean
259	*/
260	public static function is_valid( $condition, $cf, $value ) {
261
262	$response = false;
263	$value = stripslashes( $value );
264	$terms = explode( PHP_EOL, $condition['operand_val_1'] );
265
266	switch ( $condition['operator'] ) {
267
268	case 'IN':
269	foreach ( $terms as $term ) {
270	$term = trim( $term );
271	if ( $term == $value ) {
272	$response = true;
273	break;
274	}
275	}
276	break;
277
278	case 'NOT IN':
279	$response = true;
280	foreach ( $terms as $term ) {
281	$term = trim( $term );
282	if ( $term == $value ) {
283	$response = false;
284	break;
285	}
286	}
287	break;
288
289	case 'LIKE':
290	$response = false;
291	foreach ( $terms as $term ) {
292	$index = strpos( $value, trim( stripslashes( $term ) ) );
293	if ( is_numeric( $index ) ) {
294	$response = true;
295	break;
296	}
297	}
298	break;
299	}
300	return $response;
301	}
302
303	/**
304	* Parse filter and return sql query to be merged in ticket model query builder
305	*
306	* @param WPSC_Custom_Field $cf - custom field of this type.
307	* @param mixed $compare - comparison operator.
308	* @param mixed $val - value to compare.
309	* @return string
310	*/
311	public static function parse_filter( $cf, $compare, $val ) {
312
313	$str = '';
314
315	switch ( $compare ) {
316
317	case 'IN':
318	$str = 'CONVERT(' . self::get_sql_slug( $cf ) . ' USING utf8) IN(\'' . implode( '\', \'', esc_sql( $val ) ) . '\')';
319	break;
320
321	case 'NOT IN':
322	$str = 'CONVERT(' . self::get_sql_slug( $cf ) . ' USING utf8) NOT IN(\'' . implode( '\', \'', esc_sql( $val ) ) . '\')';
323	break;
324
325	case 'LIKE':
326	$arr = array();
327	$val = explode( PHP_EOL, $val );
328	foreach ( $val as $term ) {
329	$term = str_replace( '*', '%', trim( $term ) );
330	$arr[] = 'CONVERT(' . self::get_sql_slug( $cf ) . ' USING utf8) LIKE \'%' . esc_sql( $term ) . '%\'';
331	}
332	$str = '(' . implode( ' OR ', $arr ) . ')';
333	break;
334
335	default:
336	$str = '1=1';
337	}
338
339	return $str;
340	}
341
342	/**
343	* Check ticket condition
344	*
345	* @param array $condition - array with condition data.
346	* @param WPSC_Custom_Field $cf - custom field object.
347	* @param WPSC_Ticket $ticket - ticket object.
348	* @return boolean
349	*/
350	public static function is_valid_ticket_condition( $condition, $cf, $ticket ) {
351
352	$flag = true;
353	$value = stripslashes( $ticket->{$cf->slug} );
354	$terms = explode( PHP_EOL, $condition['operand_val_1'] );
355
356	switch ( $condition['operator'] ) {
357
358	case 'IN':
359	$flag = false;
360	foreach ( $terms as $term ) {
361	$term = trim( $term );
362	if ( $term == $value ) {
363	$flag = true;
364	break;
365	}
366	}
367	break;
368
369	case 'NOT IN':
370	foreach ( $terms as $term ) {
371	$term = trim( $term );
372	if ( $term == $value ) {
373	$flag = false;
374	break;
375	}
376	}
377	break;
378
379	case 'LIKE':
380	$flag = false;
381	foreach ( $terms as $term ) {
382	$index = strpos( $value, trim( stripslashes( $term ) ) );
383	if ( is_numeric( $index ) ) {
384	$flag = true;
385	break;
386	}
387	}
388	break;
389
390	default:
391	$flag = true;
392	}
393
394	return $flag;
395	}
396
397	/**
398	* Check customer condition
399	*
400	* @param array $condition - array with condition data.
401	* @param WPSC_Custom_Field $cf - custom field object.
402	* @param WPSC_Customer $customer - customer object.
403	* @return boolean
404	*/
405	public static function is_valid_customer_condition( $condition, $cf, $customer ) {
406
407	$flag = true;
408	$value = stripslashes( $customer->{$cf->slug} );
409	$terms = explode( PHP_EOL, $condition['operand_val_1'] );
410
411	switch ( $condition['operator'] ) {
412
413	case 'IN':
414	$flag = false;
415	foreach ( $terms as $term ) {
416	$term = trim( $term );
417	if ( $term == $value ) {
418	$flag = true;
419	break;
420	}
421	}
422	break;
423
424	case 'NOT IN':
425	foreach ( $terms as $term ) {
426	$term = trim( $term );
427	if ( $term == $value ) {
428	$flag = false;
429	break;
430	}
431	}
432	break;
433
434	case 'LIKE':
435	$flag = false;
436	foreach ( $terms as $term ) {
437	$index = strpos( $value, trim( stripslashes( $term ) ) );
438	if ( is_numeric( $index ) ) {
439	$flag = true;
440	break;
441	}
442	}
443	break;
444
445	default:
446	$flag = true;
447	}
448
449	return $flag;
450	}
451
452	/**
453	* Print ticket form field
454	*
455	* @param WPSC_Custom_Field $cf - Custom field object.
456	* @param array $tff - Array of ticket form field settings for this field.
457	* @return string
458	*/
459	public static function print_tff( $cf, $tff ) {
460
461	$val = '';
462	if ( $cf->field == 'ticket' ) {
463	$val = $cf->is_auto_fill && $cf->default_value ? $cf->default_value[0] : '';
464	} else {
465	$current_user = WPSC_Current_User::$current_user;
466	$val = $current_user->is_customer && $current_user->customer->{$cf->slug} ? $current_user->customer->{$cf->slug} : '';
467	}
468
469	ob_start();
470	?>
471	<div class="<?php echo esc_attr( WPSC_Functions::get_tff_classes( $cf, $tff ) ); ?>" data-cft="<?php echo esc_attr( self::$slug ); ?>" data-slug="<?php echo esc_attr( $cf->slug ); ?>">
472	<div class="wpsc-tff-label">
473	<span class="name"><?php echo esc_attr( $cf->name ); ?></span>
474	<?php
475	if ( $tff['is-required'] ) {
476	?>
477	<span class="required-indicator">*</span>
478	<?php
479	}
480	?>
481	</div>
482	<span class="extra-info"><?php echo esc_attr( $cf->extra_info ); ?></span>
483	<textarea
484	type="text"
485	name="<?php echo esc_attr( $cf->slug ); ?>"
486	placeholder="<?php echo esc_attr( $cf->placeholder_text ); ?>"
487	onchange="wpsc_check_tff_visibility()"
488	maxlength="<?php echo $cf->char_limit ? intval( $cf->char_limit ) : ''; ?>"
489	autocomplete="off"><?php echo esc_attr( $val ); ?></textarea>
490	</div>
491	<?php
492	return ob_get_clean();
493	}
494
495	/**
496	* Validate this type field in create ticket
497	*
498	* @return void
499	*/
500	public static function js_validate_ticket_form() {
501	?>
502
503	case '<?php echo esc_attr( self::$slug ); ?>':
504	var val = customField.find('textarea').first().val().trim();
505	if (customField.hasClass('required') && !val) {
506	isValid = false;
507	alert(supportcandy.translations.req_fields_missing);
508	}
509	break;
510	<?php
511	echo PHP_EOL;
512	}
513
514	/**
515	* Return custom field value in $_POST
516	* Ignore phpcs nonce issue as we already checked where it is called from.
517	*
518	* @param string $slug - Custom field slug.
519	* @param mixed $cf - Custom field object or false.
520	* @return mixed
521	*/
522	public static function get_tff_value( $slug, $cf = false ) {
523
524	return isset( $_POST[ $slug ] ) ? sanitize_textarea_field( wp_unslash( $_POST[ $slug ] ) ) : ''; // phpcs:ignore
525	}
526
527	/**
528	* Return default value for custom field of this type
529	*
530	* @param WPSC_Custom_Field $cf - custom field object.
531	* @return mixed
532	*/
533	public static function get_default_value( $cf ) {
534
535	return $cf->default_value ? $cf->default_value[0] : '';
536	}
537
538	/**
539	* Check and return custom field value for new ticket to be created.
540	* This function is used by filter for set create ticket form and called directly by my-profile for each applicable custom fields.
541	* Ignore phpcs nonce issue as we already checked where it is called from.
542	*
543	* @param array $data - Array of values to to stored in ticket in an insert function.
544	* @param array $custom_fields - Array containing all applicable custom fields indexed by unique custom field types.
545	* @param boolean $is_my_profile - Whether it or not it is created from my-profile. This function is used by create ticket as well as my-profile. Due to customer fields handling is done same way, this flag gives apportunity to identify where it being called.
546	* @return array
547	*/
548	public static function set_create_ticket_data( $data, $custom_fields, $is_my_profile ) {
549
550	if ( isset( $custom_fields[ self::$slug ] ) ) {
551	foreach ( $custom_fields[ self::$slug ] as $cf ) {
552	$value = self::get_tff_value( $cf->slug );
553
554	if (
555	$cf->char_limit && mb_strlen( $value ) > $cf->char_limit
556	) {
557	wp_send_json_error( new WP_Error( 'WPSC_CF_Textarea', 'Character limit exceed!!' ), 400 );
558	}
559
560	if ( $cf->field == 'ticket' ) {
561
562	$default_val = self::get_default_value( $cf );
563	$data[ $cf->slug ] = $value ? $value : $default_val;
564
565	} elseif ( $cf->field == 'agentonly' ) {
566
567	$data[ $cf->slug ] = self::get_default_value( $cf );
568
569	} elseif ( $cf->field == 'customer' && $data['customer'] != 0 ) {
570
571	$tff = get_option( 'wpsc-tff' );
572	if ( ! $is_my_profile && ! isset( $tff[ $cf->slug ] ) ) {
573	continue;
574	}
575
576	$customer = new WPSC_Customer( $data['customer'] );
577	$prev_val = $customer->{$cf->slug};
578
579	if ( $customer->{$cf->slug} != $value ) {
580	$customer->{$cf->slug} = $value;
581	$customer->save();
582
583	// Set log for this change.
584	WPSC_Log::insert(
585	array(
586	'type' => 'customer',
587	'ref_id' => $customer->id,
588	'modified_by' => WPSC_Current_User::$current_user->customer->id,
589	'body' => wp_json_encode(
590	array(
591	'slug' => $cf->slug,
592	'prev' => $prev_val,
593	'new' => $value,
594	)
595	),
596	'date_created' => ( new DateTime() )->format( 'Y-m-d H:i:s' ),
597	)
598	);
599	}
600	}
601	}
602	}
603	return $data;
604	}
605
606	/**
607	* Set create ticket data for rest api request
608	*
609	* @param array $data - create ticket data array.
610	* @param WP_REST_Request $request - rest request object.
611	* @param array $custom_fields - custom field objects indexed by unique custom field types.
612	* @return array
613	*/
614	public static function set_rest_ticket_data( $data, $request, $custom_fields ) {
615
616	$current_user = WPSC_Current_User::$current_user;
617	$tff = get_option( 'wpsc-tff' );
618
619	if ( isset( $custom_fields[ self::$slug ] ) ) {
620	foreach ( $custom_fields[ self::$slug ] as $cf ) {
621
622	if (
623	! in_array( $cf->field, array( 'ticket', 'agentonly', 'customer' ) ) \|\|
624	( $cf->field == 'customer' && ! isset( $tff[ $cf->slug ] ) )
625	) {
626	continue;
627	}
628
629	$value = sanitize_textarea_field( $request->get_param( $cf->slug ) );
630
631	if ( in_array( $cf->field, array( 'ticket', 'agentonly' ) ) ) {
632
633	$data[ $cf->slug ] = $cf->field == 'ticket' && $value ? $value : self::get_default_value( $cf );
634
635	} else {
636
637	$customer = new WPSC_Customer( $data['customer'] );
638	$existing_val = $customer->{$cf->slug};
639
640	if ( $value && $value != $existing_val ) {
641
642	$customer->{$cf->slug} = $value;
643	$customer->save();
644
645	// Set log for this change.
646	WPSC_Log::insert(
647	array(
648	'type' => 'customer',
649	'ref_id' => $customer->id,
650	'modified_by' => $current_user->customer->id,
651	'body' => wp_json_encode(
652	array(
653	'slug' => $cf->slug,
654	'prev' => $existing_val,
655	'new' => $value,
656	)
657	),
658	'date_created' => ( new DateTime() )->format( 'Y-m-d H:i:s' ),
659	)
660	);
661	}
662	}
663	}
664	}
665
666	return $data;
667	}
668
669	/**
670	* Return slug string to be used in where condition of ticket model for this type of field
671	*
672	* @param WPSC_Custom_Field $cf - custom field object.
673	* @return string
674	*/
675	public static function get_sql_slug( $cf ) {
676
677	$join_char = in_array( $cf->field, array( 'ticket', 'agentonly' ) ) ? 't.' : 'c.';
678	return $join_char . $cf->slug;
679	}
680
681	/**
682	* Add ticket search compatibility for fields of this custom field type.
683	*
684	* @param array $sql - Array of sql peices that can be joined later.
685	* @param array $filter - User filter.
686	* @param array $custom_fields - Custom fields array applicable for search.
687	* @param string $search - search string.
688	* @param array $allowed_search_fields - Allowed search fields.
689	* @return array
690	*/
691	public static function ticket_search( $sql, $filter, $custom_fields, $search, $allowed_search_fields ) {
692
693	if ( isset( $custom_fields[ self::$slug ] ) ) {
694	foreach ( $custom_fields[ self::$slug ] as $cf ) {
695	if ( in_array( $cf->slug, $allowed_search_fields ) ) {
696
697	$join_char = in_array( $cf->field, array( 'ticket', 'agentonly' ) ) ? 't.' : 'c.';
698	$sql[] = 'CONVERT(' . $join_char . $cf->slug . ' USING utf8) LIKE \'%' . $search . '%\'';
699	}
700	}
701	}
702
703	return $sql;
704	}
705
706	/**
707	* Return val field for meta query of this type of custom field
708	*
709	* @param array $condition - condition data.
710	* @return mixed
711	*/
712	public static function get_meta_value( $condition ) {
713
714	$operator = $condition['operator'];
715	switch ( $operator ) {
716
717	case 'IN':
718	case 'NOT IN':
719	$val = explode( PHP_EOL, $condition['operand_val_1'] );
720	$temp_val = array();
721	foreach ( $val as $value ) {
722	$value = trim( $value );
723	if ( $value ) {
724	$temp_val[] = $value;
725	}
726	}
727	return $temp_val ? $temp_val : false;
728
729	case 'LIKE':
730	return trim( $condition['operand_val_1'] );
731	}
732	return false;
733	}
734
735	/**
736	* Print generic input field for this type.
737	*
738	* @param WPSC_Custom_Field $cf - Custom field object.
739	* @param mixed $value - optional. Input field will be printed with given value if given.
740	* @return void
741	*/
742	public static function print_cf_input( $cf, $value = '' ) {
743
744	?>
745	<div class="wpsc-tff wpsc-sm-12 wpsc-md-12 wpsc-lg-12 wpsc-visible wpsc-xs-12" data-cft="<?php echo esc_attr( self::$slug ); ?>">
746	<div class="wpsc-tff-label">
747	<span class="name"><?php echo esc_attr( $cf->name ); ?></span>
748	</div>
749	<?php
750	$extra_info = stripslashes( $cf->extra_info );
751	if ( $extra_info ) :
752	?>
753	<span class="extra-info"><?php echo esc_attr( $cf->extra_info ); ?></span>
754	<?php
755	endif
756	?>
757	<textarea
758	type="text"
759	name="<?php echo esc_attr( $cf->slug ); ?>"
760	placeholder="<?php echo esc_attr( $cf->placeholder_text ); ?>"
761	maxlength="<?php echo $cf->char_limit ? intval( $cf->char_limit ) : ''; ?>"
762	autocomplete="off"><?php echo esc_attr( $value ); ?></textarea>
763	</div>
764	<?php
765	}
766
767	/**
768	* Get value for generic field from post.
769	* Ignore phpcs nonce issue as we already checked where it is called from.
770	*
771	* @param WPSC_Custom_Field $cf - custom field object.
772	* @return string
773	*/
774	public static function get_cf_input_val( $cf ) {
775
776	return isset( $_POST[ $cf->slug ] ) ? sanitize_textarea_field( wp_unslash( $_POST[ $cf->slug ] ) ) : ''; // phpcs:ignore
777	}
778
779	/**
780	* Print edit ticket custom field in individual ticket
781	*
782	* @param WPSC_Custom_Field $cf - custom field object.
783	* @param WPSC_Ticket $ticket - ticket object.
784	* @return void
785	*/
786	public static function print_edit_ticket_cf( $cf, $ticket ) {
787
788	?>
789	<div class="wpsc-tff wpsc-sm-12 wpsc-md-12 wpsc-lg-12 wpsc-visible wpsc-xs-12" data-cft="<?php echo esc_attr( self::$slug ); ?>">
790	<div class="wpsc-tff-label">
791	<span class="name"><?php echo esc_attr( $cf->name ); ?></span>
792	</div>
793	<?php
794	$extra_info = stripslashes( $cf->extra_info );
795	if ( $extra_info ) :
796	?>
797	<span class="extra-info"><?php echo esc_attr( $cf->extra_info ); ?></span>
798	<?php
799	endif
800	?>
801	<textarea
802	type="text"
803	name="<?php echo esc_attr( $cf->slug ); ?>"
804	placeholder="<?php echo esc_attr( $cf->placeholder_text ); ?>"
805	maxlength="<?php echo $cf->char_limit ? intval( $cf->char_limit ) : ''; ?>"
806	autocomplete="off"><?php echo esc_attr( $ticket->{$cf->slug} ); ?></textarea>
807	</div>
808	<?php
809	}
810
811	/**
812	* Set edit individual ticket for this custom field type.
813	* Ignore phpcs nonce issue as we already checked where it is called from.
814	*
815	* @param WPSC_Custom_Field $cf - custom field object.
816	* @param WPSC_Ticket $ticket - ticket object.
817	* @return WPSC_Ticket
818	*/
819	public static function set_edit_ticket_cf( $cf, $ticket ) {
820
821	$prev = $ticket->{$cf->slug} ? $ticket->{$cf->slug} : '';
822	$new = isset( $_POST[ $cf->slug ] ) ? sanitize_textarea_field( wp_unslash( $_POST[ $cf->slug ] ) ) : ''; // phpcs:ignore
823
824	// Exit if there is no change.
825	if ( $prev == $new ) {
826	return $ticket;
827	}
828
829	// Change value.
830	$ticket->{$cf->slug} = $new;
831	$ticket->save();
832
833	return $ticket;
834	}
835
836	/**
837	* Modify ticket field value of this custom field type using rest api
838	*
839	* @param WPSC_Ticket $ticket - ticket object.
840	* @param WPSC_Custom_Field $cf - custom field.
841	* @param mixed $value - value to be set.
842	* @return void
843	*/
844	public static function set_rest_edit_ticket_cf( $ticket, $cf, $value ) {
845
846	$value = sanitize_textarea_field( $value );
847	if ( $ticket->{$cf->slug} != $value ) {
848	$ticket->{$cf->slug} = $value;
849	}
850	}
851
852	/**
853	* Insert log thread for this custom field type change
854	*
855	* @param WPSC_Custom_Field $cf - current custom field of this type.
856	* @param WPSC_Ticket $prev - ticket object before making any changes.
857	* @param WPSC_Ticket $new - ticket object after making changes.
858	* @param string $current_date - date string to be stored as create time.
859	* @param int $customer_id - current user customer id for blame.
860	* @return void
861	*/
862	public static function insert_ticket_log( $cf, $prev, $new, $current_date, $customer_id ) {
863
864	// Exit if there is no change.
865	if ( $prev->{$cf->slug} == $new->{$cf->slug} ) {
866	return;
867	}
868
869	$prev_val = htmlspecialchars( $prev->{$cf->slug}, ENT_QUOTES );
870	$new_val = htmlspecialchars( $new->{$cf->slug}, ENT_QUOTES );
871
872	$thread = WPSC_Thread::insert(
873	array(
874	'ticket' => $prev->id,
875	'customer' => $customer_id,
876	'type' => 'log',
877	'body' => wp_json_encode(
878	array(
879	'slug' => $cf->slug,
880	'prev' => $prev_val,
881	'new' => $new_val,
882	)
883	),
884	'date_created' => $current_date,
885	'date_updated' => $current_date,
886	)
887	);
888	}
889
890	/**
891	* Return data for this custom field while creating duplicate ticket
892	*
893	* @param WPSC_Custom_Field $cf - custom field object.
894	* @param WPSC_Ticket $ticket - ticket object.
895	* @return mixed
896	*/
897	public static function get_duplicate_ticket_data( $cf, $ticket ) {
898
899	return $ticket->{$cf->slug};
900	}
901
902	/**
903	* Print edit field for this type in edit customer info
904	*
905	* @param WPSC_Custom_field $cf - custom field object.
906	* @param WPSC_Customer $customer - customer object.
907	* @param array $tff - ticket form field data.
908	* @return string
909	*/
910	public static function print_edit_customer_info( $cf, $customer, $tff ) {
911
912	$val = $customer->id && $customer->{$cf->slug} ? stripslashes( htmlspecialchars( $customer->{$cf->slug} ) ) : '';
913
914	ob_start();
915	?>
916	<div class="<?php echo esc_attr( WPSC_Functions::get_tff_classes( $cf, $tff ) ); ?>" data-cft="<?php echo esc_attr( self::$slug ); ?>">
917	<div class="wpsc-tff-label">
918	<span class="name"><?php echo esc_attr( $cf->name ); ?></span>
919	</div>
920	<span class="extra-info"><?php echo esc_attr( $cf->extra_info ); ?></span>
921	<textarea
922	type="text"
923	name="<?php echo esc_attr( $cf->slug ); ?>"
924	placeholder="<?php echo esc_attr( $cf->placeholder_text ); ?>"
925	maxlength="<?php echo $cf->char_limit ? intval( $cf->char_limit ) : ''; ?>"
926	autocomplete="off"><?php echo esc_attr( $val ); ?></textarea>
927	</div>
928	<?php
929	return ob_get_clean();
930	}
931
932	/**
933	* Print add new custom field setting properties
934	*
935	* @param string $field_class - Class name of the field.
936	* @return void
937	*/
938	public static function get_add_new_custom_field_properties( $field_class ) {
939
940	if ( in_array( 'extra_info', $field_class::$allowed_properties ) ) :
941	?>
942	<div data-type="textfield" data-required="false" class="wpsc-input-group extra-info">
943	<div class="label-container">
944	<label for=""><?php esc_attr_e( 'Extra info', 'supportcandy' ); ?></label>
945	</div>
946	<input name="extra_info" type="text" autocomplete="off" />
947	</div>
948	<?php
949	endif;
950
951	if ( in_array( 'default_value', $field_class::$allowed_properties ) ) :
952	?>
953	<div data-type="textarea" data-required="false" class="wpsc-input-group default_value">
954	<div class="label-container">
955	<label for="">
956	<?php esc_attr_e( 'Default value', 'supportcandy' ); ?>
957	</label>
958	</div>
959	<textarea name="default_value" autocomplete="off"></textarea>
960	</div>
961	<?php
962	endif;
963
964	if ( in_array( 'is_auto_fill', $field_class::$allowed_properties ) ) :
965	?>
966	<div data-type="single-select" data-required="false" class="wpsc-input-group is_auto_fill">
967	<div class="label-container">
968	<label for="">
969	<?php esc_attr_e( 'Auto-fill in ticket form', 'supportcandy' ); ?>
970	</label>
971	</div>
972	<select name="is_auto_fill">
973	<option value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
974	<option value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
975	</select>
976	</div>
977	<?php
978	endif;
979
980	if ( in_array( 'char_limit', $field_class::$allowed_properties ) ) :
981	?>
982	<div data-type="number" data-required="false" class="wpsc-input-group char_limit">
983	<div class="label-container">
984	<label for="">
985	<?php esc_attr_e( 'Character limit', 'supportcandy' ); ?>
986	</label>
987	</div>
988	<input type="number" name="char_limit" autocomplete="off">
989	</div>
990	<?php
991	endif;
992
993	if ( in_array( 'placeholder_text', $field_class::$allowed_properties ) ) :
994	?>
995	<div data-type="textfield" data-required="false" class="wpsc-input-group placeholder_text">
996	<div class="label-container">
997	<label for="">
998	<?php esc_attr_e( 'Placeholder', 'supportcandy' ); ?>
999	</label>
1000	</div>
1001	<input type="text" name="placeholder_text" autocomplete="off">
1002	</div>
1003	<?php
1004	endif;
1005
1006	if ( in_array( 'is_personal_info', $field_class::$allowed_properties ) ) :
1007	?>
1008	<div data-type="single-select" data-required="false" class="wpsc-input-group is_personal_info">
1009	<div class="label-container">
1010	<label for="">
1011	<?php esc_attr_e( 'Has personal info', 'supportcandy' ); ?>
1012	</label>
1013	</div>
1014	<select name="is_personal_info">
1015	<option value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
1016	<option value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
1017	</select>
1018	</div>
1019	<?php
1020	endif;
1021
1022	if ( in_array( 'allow_my_profile', $field_class::$allowed_properties ) ) :
1023	?>
1024	<div data-type="single-select" data-required="false" class="wpsc-input-group allow_my_profile">
1025	<div class="label-container">
1026	<label for="">
1027	<?php esc_attr_e( 'Allow in my profile?', 'supportcandy' ); ?>
1028	</label>
1029	</div>
1030	<select name="allow_my_profile">
1031	<option value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
1032	<option value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
1033	</select>
1034	</div>
1035	<?php
1036	endif;
1037
1038	if ( in_array( 'allow_ticket_form', $field_class::$allowed_properties ) ) :
1039	?>
1040	<div data-type="single-select" data-required="false" class="wpsc-input-group allow_ticket_form">
1041	<div class="label-container">
1042	<label for="">
1043	<?php esc_attr_e( 'Allow in ticket form?', 'supportcandy' ); ?>
1044	</label>
1045	</div>
1046	<select name="allow_ticket_form">
1047	<option value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
1048	<option value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
1049	</select>
1050	</div>
1051	<?php
1052	endif;
1053	}
1054
1055	/**
1056	* Print edit custom field properties
1057	*
1058	* @param WPSC_Custom_Fields $cf - custom field object.
1059	* @param string $field_class - class name of field category.
1060	* @return void
1061	*/
1062	public static function get_edit_custom_field_properties( $cf, $field_class ) {
1063
1064	if ( in_array( 'extra_info', $field_class::$allowed_properties ) ) :
1065	?>
1066	<div data-type="textfield" data-required="false" class="wpsc-input-group extra-info">
1067	<div class="label-container">
1068	<label for=""><?php esc_attr_e( 'Extra info', 'supportcandy' ); ?></label>
1069	</div>
1070	<input name="extra_info" type="text" value="<?php echo esc_attr( $cf->extra_info ); ?>" autocomplete="off" />
1071	</div>
1072	<?php
1073	endif;
1074
1075	if ( in_array( 'default_value', $field_class::$allowed_properties ) ) :
1076	$default_val = $cf->default_value ? $cf->default_value[0] : '';
1077	?>
1078	<div data-type="textarea" data-required="false" class="wpsc-input-group default_value">
1079	<div class="label-container">
1080	<label for="">
1081	<?php esc_attr_e( 'Default value', 'supportcandy' ); ?>
1082	</label>
1083	</div>
1084	<textarea name="default_value" autocomplete="off"><?php echo $default_val ? esc_attr( $default_val ) : ''; ?></textarea>
1085	</div>
1086	<?php
1087	endif;
1088
1089	if ( in_array( 'is_auto_fill', $field_class::$allowed_properties ) ) :
1090	?>
1091	<div data-type="single-select" data-required="false" class="wpsc-input-group is_auto_fill">
1092	<div class="label-container">
1093	<label for="">
1094	<?php esc_attr_e( 'Auto-fill in ticket form', 'supportcandy' ); ?>
1095	</label>
1096	</div>
1097	<select name="is_auto_fill">
1098	<option <?php selected( $cf->is_auto_fill, '0' ); ?> value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
1099	<option <?php selected( $cf->is_auto_fill, '1' ); ?> value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
1100	</select>
1101	</div>
1102	<?php
1103	endif;
1104
1105	if ( in_array( 'char_limit', $field_class::$allowed_properties ) ) :
1106	?>
1107	<div data-type="number" data-required="false" class="wpsc-input-group char_limit">
1108	<div class="label-container">
1109	<label for="">
1110	<?php esc_attr_e( 'Character limit', 'supportcandy' ); ?>
1111	</label>
1112	</div>
1113	<input type="number" name="char_limit" value="<?php echo intval( $cf->char_limit ); ?>" autocomplete="off">
1114	</div>
1115	<?php
1116	endif;
1117
1118	if ( in_array( 'placeholder_text', $field_class::$allowed_properties ) ) :
1119	?>
1120	<div data-type="textfield" data-required="false" class="wpsc-input-group placeholder_text">
1121	<div class="label-container">
1122	<label for="">
1123	<?php esc_attr_e( 'Placeholder', 'supportcandy' ); ?>
1124	</label>
1125	</div>
1126	<input type="text" name="placeholder_text" value="<?php echo esc_attr( $cf->placeholder_text ); ?>" autocomplete="off">
1127	</div>
1128	<?php
1129	endif;
1130
1131	if ( in_array( 'is_personal_info', $field_class::$allowed_properties ) ) :
1132	?>
1133	<div data-type="single-select" data-required="false" class="wpsc-input-group is_personal_info">
1134	<div class="label-container">
1135	<label for="">
1136	<?php esc_attr_e( 'Has personal info', 'supportcandy' ); ?>
1137	</label>
1138	</div>
1139	<select name="is_personal_info">
1140	<option <?php selected( $cf->is_personal_info, '0' ); ?> value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
1141	<option <?php selected( $cf->is_personal_info, '1' ); ?> value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
1142	</select>
1143	</div>
1144	<?php
1145	endif;
1146
1147	if ( in_array( 'allow_my_profile', $field_class::$allowed_properties ) ) :
1148	?>
1149	<div data-type="single-select" data-required="false" class="wpsc-input-group allow_my_profile">
1150	<div class="label-container">
1151	<label for="">
1152	<?php esc_attr_e( 'Allow in my profile?', 'supportcandy' ); ?>
1153	</label>
1154	</div>
1155	<select name="allow_my_profile">
1156	<option <?php selected( $cf->allow_my_profile, '0' ); ?> value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
1157	<option <?php selected( $cf->allow_my_profile, '1' ); ?> value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
1158	</select>
1159	</div>
1160	<?php
1161	endif;
1162
1163	if ( in_array( 'allow_ticket_form', $field_class::$allowed_properties ) ) :
1164	?>
1165	<div data-type="single-select" data-required="false" class="wpsc-input-group allow_ticket_form">
1166	<div class="label-container">
1167	<label for="">
1168	<?php esc_attr_e( 'Allow in ticket form?', 'supportcandy' ); ?>
1169	</label>
1170	</div>
1171	<select name="allow_ticket_form">
1172	<option <?php selected( $cf->allow_ticket_form, '0' ); ?> value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
1173	<option <?php selected( $cf->allow_ticket_form, '1' ); ?> value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
1174	</select>
1175	</div>
1176	<?php
1177	endif;
1178	}
1179
1180	/**
1181	* Set custom field properties. Can be used by add/edit custom field.
1182	* Ignore phpcs nonce issue as we already checked where it is called from.
1183	*
1184	* @param WPSC_Custom_Field $cf - custom field object.
1185	* @param string $field_class - class of field category.
1186	* @return void
1187	*/
1188	public static function set_cf_properties( $cf, $field_class ) {
1189
1190	// extra info.
1191	if ( in_array( 'extra_info', $field_class::$allowed_properties ) ) {
1192	$cf->extra_info = isset( $_POST['extra_info'] ) ? sanitize_text_field( wp_unslash( $_POST['extra_info'] ) ) : ''; // phpcs:ignore
1193	}
1194
1195	// default value.
1196	if ( in_array( 'default_value', $field_class::$allowed_properties ) ) {
1197	$default_value = isset( $_POST['default_value'] ) ? sanitize_textarea_field( wp_unslash( $_POST['default_value'] ) ) : ''; // phpcs:ignore
1198	$cf->default_value = $default_value ? array( $default_value ) : array();
1199	}
1200
1201	// auto fill.
1202	if ( in_array( 'is_auto_fill', $field_class::$allowed_properties ) ) {
1203	$cf->is_auto_fill = isset( $_POST['is_auto_fill'] ) ? sanitize_text_field( wp_unslash( $_POST['is_auto_fill'] ) ) : ''; // phpcs:ignore
1204	}
1205
1206	// char limit.
1207	if ( in_array( 'char_limit', $field_class::$allowed_properties ) ) {
1208	$cf->char_limit = isset( $_POST['char_limit'] ) ? intval( $_POST['char_limit'] ) : 0; //phpcs:ignore
1209	}
1210
1211	// check whether char limit is honored by default value.
1212	if ( $cf->default_value && $cf->char_limit && count( $cf->default_value ) > $cf->char_limit ) {
1213	wp_send_json_error( 'Incorrect request!', 400 );
1214	}
1215
1216	// placeholder!
1217	if ( in_array( 'placeholder_text', $field_class::$allowed_properties ) ) {
1218	$cf->placeholder_text = isset( $_POST['placeholder_text'] ) ? sanitize_text_field( wp_unslash( $_POST['placeholder_text'] ) ) : ''; // phpcs:ignore
1219	}
1220
1221	// personal info.
1222	if ( in_array( 'is_personal_info', $field_class::$allowed_properties ) ) {
1223	$cf->is_personal_info = isset( $_POST['is_personal_info'] ) ? intval( $_POST['is_personal_info'] ) : 0; // phpcs:ignore
1224	}
1225
1226	// my-profile.
1227	if ( in_array( 'allow_my_profile', $field_class::$allowed_properties ) ) {
1228	$cf->allow_my_profile = isset( $_POST['allow_my_profile'] ) ? intval( $_POST['allow_my_profile'] ) : 0; // phpcs:ignore
1229	}
1230
1231	// ticket form.
1232	if ( in_array( 'allow_ticket_form', $field_class::$allowed_properties ) ) {
1233	$cf->allow_ticket_form = isset( $_POST['allow_ticket_form'] ) ? intval( $_POST['allow_ticket_form'] ) : 0; // phpcs:ignore
1234	}
1235
1236	// save!
1237	$cf->save();
1238	}
1239
1240	/**
1241	* Returns printable ticket value for custom field. Can be used in export tickets, replace macros etc.
1242	*
1243	* @param WPSC_Custom_Field $cf - custom field object.
1244	* @param WPSC_Ticket $ticket - ticket object.
1245	* @param string $module - module name.
1246	* @return string
1247	*/
1248	public static function get_ticket_field_val( $cf, $ticket, $module = '' ) {
1249
1250	return apply_filters( 'wpsc_ticket_field_val_textarea', $ticket->{$cf->slug}, $cf, $ticket, $module );
1251	}
1252
1253	/**
1254	* Print ticket value for given custom field on widget
1255	*
1256	* @param WPSC_Custom_Field $cf - custom field object.
1257	* @param WPSC_Ticket $ticket - ticket object.
1258	* @return void
1259	*/
1260	public static function print_widget_ticket_field_val( $cf, $ticket ) {
1261
1262	$val = $ticket->{$cf->slug};
1263	if ( ! $val ) {
1264	return;
1265	}
1266
1267	$unique_id = uniqid( 'wpsc_' );
1268
1269	?>
1270	<div class="<?php echo esc_attr( $unique_id ); ?>">
1271	<?php echo wp_kses_post( str_replace( PHP_EOL, '<br/>', esc_html( $val ) ) ); ?>
1272	</div>
1273	<script>jQuery('.<?php echo esc_attr( $unique_id ); ?>').parent().addClass('fullwidth');</script>
1274	<?php
1275	}
1276
1277	/**
1278	* Returns printable customer value for custom field. Can be used in export tickets, replace macros etc.
1279	*
1280	* @param WPSC_Custom_Field $cf - custom field object.
1281	* @param WPSC_Customer $customer - customer object.
1282	* @return string
1283	*/
1284	public static function get_customer_field_val( $cf, $customer ) {
1285
1286	return $customer->{$cf->slug};
1287	}
1288
1289	/**
1290	* Print customer value for given custom field on widget
1291	*
1292	* @param WPSC_Custom_Field $cf - custom field object.
1293	* @param WPSC_Customer $customer - customer object.
1294	* @return void
1295	*/
1296	public static function print_widget_customer_field_val( $cf, $customer ) {
1297
1298	$val = $customer->{$cf->slug};
1299	if ( ! $val ) {
1300	return;
1301	}
1302
1303	$unique_id = uniqid( 'wpsc_' );
1304
1305	?>
1306	<div class="<?php echo esc_attr( $unique_id ); ?>">
1307	<?php echo wp_kses_post( str_replace( PHP_EOL, '<br/>', esc_html( $val ) ) ); ?>
1308	</div>
1309	<script>jQuery('.<?php echo esc_attr( $unique_id ); ?>').parent().addClass('fullwidth');</script>
1310	<?php
1311	}
1312
1313	/**
1314	* Print given value for custom field
1315	*
1316	* @param WPSC_Custom_Field $cf - custom field object.
1317	* @param mixed $val - value to convert and print.
1318	* @return void
1319	*/
1320	public static function print_val( $cf, $val ) {
1321
1322	if ( ! $val ) {
1323	esc_attr_e( 'None', 'supportcandy' );
1324	return;
1325	}
1326
1327	echo wp_kses_post( str_replace( PHP_EOL, '<br/>', esc_html( $val ) ) );
1328	}
1329
1330	/**
1331	* Return printable value for history log macro
1332	*
1333	* @param WPSC_Custom_Field $cf - custom field object.
1334	* @param mixed $val - value to convert and return.
1335	* @return string
1336	*/
1337	public static function get_history_log_val( $cf, $val ) {
1338
1339	return $val ? str_replace( PHP_EOL, '<br/>', esc_html( $val ) ) : esc_attr__( 'None', 'supportcandy' );
1340	}
1341
1342	/**
1343	* Print dashboard activity function
1344	*
1345	* @param WPSC_Custom_Field $cf - custom field object.
1346	* @param array $recent_logs - recent_logs object.
1347	* @param array $body - body object.
1348	* @param int $view - check if frontend.
1349	* @return string
1350	*/
1351	public static function print_activity( $cf, $recent_logs, $body, $view ) {
1352
1353	$url = WPSC_Functions::get_ticket_url( $recent_logs->ticket->id, $view );
1354	if ( $body->new ) {
1355	$ta_value = $body->new;
1356	} else {
1357	$ta_value = 'None';
1358	}
1359	return esc_attr( $recent_logs->customer->name ) . ' updated the' . esc_attr( $cf->name ) . ' value of <a href="' . esc_attr( $url ) . '" target="_blank">#' . esc_attr( $recent_logs->ticket->id ) . '</a> to ' . esc_attr( $ta_value );
1360	}
1361
1362	/**
1363	* Return given value for custom field
1364	*
1365	* @param WPSC_Custom_Field $cf - custom field object.
1366	* @param mixed $val - value to convert and print.
1367	* @return string
1368	*/
1369	public static function get_field_value( $cf, $val ) {
1370
1371	return $val ? wp_kses_post( str_replace( PHP_EOL, '<br/>', esc_html( $val ) ) ) : esc_attr__( 'None', 'supportcandy' );
1372	}
1373
1374	/**
1375	* Clear value of hidden fields
1376	*
1377	* @return void
1378	*/
1379	public static function js_clear_value_hidden_fields() {
1380	?>
1381	case '<?php echo esc_attr( self::$slug ); ?>':
1382	customField.find('textarea').first().val('');
1383	break;
1384	<?php
1385	echo PHP_EOL;
1386	}
1387	}
1388	endif;
1389
1390	WPSC_CF_Textarea::init();
1391