supportcandy / includes / custom-field-types / class-wpsc-df-assigned-agent.php

class-wpsc-df-assigned-agent.php in SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 3.4.3, at includes/custom-field-types/class-wpsc-df-assigned-agent.php

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1	<?php
2	if ( ! defined( 'ABSPATH' ) ) {
3	exit; // Exit if accessed directly!
4	}
5
6	if ( ! class_exists( 'WPSC_DF_Assigned_Agent' ) ) :
7
8	final class WPSC_DF_Assigned_Agent {
9
10	/**
11	* Slug for this custom field type
12	*
13	* @var string
14	*/
15	public static $slug = 'df_assigned_agent';
16
17	/**
18	* Set whether this custom field type is of type date
19	*
20	* @var boolean
21	*/
22	public static $is_date = false;
23
24	/**
25	* Set whether this custom field type has applicable to date range
26	*
27	* @var boolean
28	*/
29	public static $has_date_range = false;
30
31	/**
32	* Set whether this custom field type has multiple values
33	*
34	* @var boolean
35	*/
36	public static $has_multiple_val = true;
37
38	/**
39	* Data type for column created in tickets table
40	*
41	* @var string
42	*/
43	public static $data_type = 'TEXT NULL DEFAULT NULL';
44
45	/**
46	* Set whether this custom field type has reference to other class
47	*
48	* @var boolean
49	*/
50	public static $has_ref = true;
51
52	/**
53	* Reference class for this custom field type so that its value(s) return with object or array of objects automatically. Empty string indicate no reference.
54	*
55	* @var string
56	*/
57	public static $ref_class = 'wpsc_agent';
58
59	/**
60	* Set whether this custom field field type is system default (no fields can be created from it).
61	*
62	* @var boolean
63	*/
64	public static $is_default = true;
65
66	/**
67	* Set whether this field type has extra information that can be used in ticket form, edit custom fields, etc.
68	*
69	* @var boolean
70	*/
71	public static $has_extra_info = true;
72
73	/**
74	* Set whether this custom field type can accept personal info.
75	*
76	* @var boolean
77	*/
78	public static $has_personal_info = false;
79
80	/**
81	* Set whether fields created from this custom field type is allowed in create ticket form
82	*
83	* @var boolean
84	*/
85	public static $is_ctf = true;
86
87	/**
88	* Set whether fields created from this custom field type is allowed in ticket list
89	*
90	* @var boolean
91	*/
92	public static $is_list = true;
93
94	/**
95	* Set whether fields created from this custom field type is allowed in ticket filter
96	*
97	* @var boolean
98	*/
99	public static $is_filter = true;
100
101	/**
102	* Set whether fields created from this custom field type can be given character limits
103	*
104	* @var boolean
105	*/
106	public static $has_char_limit = false;
107
108	/**
109	* Set whether fields created from this custom field type has custom options set in options table
110	*
111	* @var boolean
112	*/
113	public static $has_options = false;
114
115	/**
116	* Set whether fields created from this custom field type can be available for ticket list sorting
117	*
118	* @var boolean
119	*/
120	public static $is_sort = false;
121
122	/**
123	* Set whether fields created from this custom field type can be auto-filled
124	*
125	* @var boolean
126	*/
127	public static $is_auto_fill = true;
128
129	/**
130	* Set whether fields created from this custom field type can have placeholder
131	*
132	* @var boolean
133	*/
134	public static $is_placeholder = true;
135
136	/**
137	* Set whether fields created from this custom field type is applicable for visibility conditions in create ticket form
138	*
139	* @var boolean
140	*/
141	public static $is_visibility_conditions = true;
142
143	/**
144	* Set whether fields created from this custom field type is applicable for macros
145	*
146	* @var boolean
147	*/
148	public static $has_macro = true;
149
150	/**
151	* Set whether fields of this custom field type is applicalbe for search on ticket list page.
152	*
153	* @var boolean
154	*/
155	public static $is_search = false;
156
157	/**
158	* Initialize the class
159	*
160	* @return void
161	*/
162	public static function init() {
163
164	// Get object of this class.
165	add_filter( 'wpsc_load_ref_classes', array( __CLASS__, 'load_ref_class' ) );
166
167	// TFF settings!
168	add_action( 'wpsc_get_add_new_tff', array( __CLASS__, 'get_add_new_tff' ) );
169	add_action( 'wpsc_jse_add_tff_change_field', array( __CLASS__, 'js_add_tff_change' ) );
170	add_filter( 'wpsc_tff_add_new', array( __CLASS__, 'set_add_new_tff' ), 10, 2 );
171	add_action( 'wpsc_get_edit_tff', array( __CLASS__, 'get_edit_tff' ), 10, 2 );
172	add_filter( 'wpsc_set_edit_tff', array( __CLASS__, 'set_edit_tff' ), 10, 2 );
173
174	// ticket form.
175	add_action( 'wpsc_js_validate_ticket_form', array( __CLASS__, 'js_validate_ticket_form' ) );
176	add_filter( 'wpsc_create_ticket_data', array( __CLASS__, 'set_create_ticket_data' ), 10, 3 );
177	add_action( 'wpsc_js_clear_value_hidden_fields', array( __CLASS__, 'js_clear_value_hidden_fields' ) );
178
179	// create ticket data for rest api.
180	add_filter( 'wpsc_rest_create_ticket', array( __CLASS__, 'set_rest_ticket_data' ), 10, 3 );
181
182	// Assign default agent if not already assigned.
183	add_action( 'wpsc_create_new_ticket', array( __CLASS__, 'assign_default_agent' ) );
184
185	// agent autocomplete filter access only.
186	add_action( 'wp_ajax_wpsc_agent_autocomplete_assigned_agent', array( __CLASS__, 'agent_autocomplete_assigned_agent' ) );
187	add_action( 'wp_ajax_nopriv_wpsc_agent_autocomplete_assigned_agent', array( __CLASS__, 'agent_autocomplete_assigned_agent' ) );
188
189	// autocomplete.
190	add_action( 'wp_ajax_wpsc_agent_autocomplete_df_aa', array( __CLASS__, 'agent_autocomplete_df_aa' ) );
191	add_action( 'wp_ajax_nopriv_wpsc_agent_autocomplete_df_aa', array( __CLASS__, 'agent_autocomplete_df_aa' ) );
192
193	// rest api.
194	add_filter( 'wpsc_rest_prevent_ticket_data', array( __CLASS__, 'rest_prevent_ticket_data' ) );
195
196	// Agent assign ticket to self.
197	add_action( 'wp_ajax_wpsc_self_assign_ticket', array( __CLASS__, 'self_assign_ticket' ) );
198	add_action( 'wp_ajax_nopriv_wpsc_self_assign_ticket', array( __CLASS__, 'self_assign_ticket' ) );
199	}
200
201	/**
202	* Load current class to reference classes
203	*
204	* @param array $classes - Associative array of class names indexed by its slug.
205	* @return array
206	*/
207	public static function load_ref_class( $classes ) {
208
209	$classes[ self::$slug ] = array(
210	'class' => __CLASS__,
211	'save-key' => 'id',
212	);
213	return $classes;
214	}
215
216	/**
217	* Print operators for ticket form filter
218	*
219	* @param WPSC_Custom_Field $cf - custom field object.
220	* @param array $filter - Existing filters (if any).
221	* @return void
222	*/
223	public static function get_operators( $cf, $filter = array() ) {
224	?>
225
226	<div class="item conditional">
227	<select class="operator" onchange="wpsc_tc_get_operand(this, '<?php echo esc_attr( $cf->slug ); ?>', '<?php echo esc_attr( wp_create_nonce( 'wpsc_tc_get_operand' ) ); ?>');">
228	<option value=""><?php esc_attr_e( 'Compare As', 'supportcandy' ); ?></option>
229	<option <?php isset( $filter['operator'] ) && selected( $filter['operator'], '=' ); ?> value="="><?php esc_attr_e( 'Equals', 'supportcandy' ); ?></option>
230	<option <?php isset( $filter['operator'] ) && selected( $filter['operator'], 'IN' ); ?> value="IN"><?php esc_attr_e( 'Matches', 'supportcandy' ); ?></option>
231	<option <?php isset( $filter['operator'] ) && selected( $filter['operator'], 'NOT IN' ); ?> value="NOT IN"><?php esc_attr_e( 'Not Matches', 'supportcandy' ); ?></option>
232	</select>
233	</div>
234	<?php
235	}
236
237	/**
238	* Print operators for ticket form filter
239	*
240	* @param string $operator - condition operator on which operands should be returned.
241	* @param WPSC_Custom_Field $cf - custom field object.
242	* @param array $filter - Exising functions (if any).
243	* @return void
244	*/
245	public static function get_operands( $operator, $cf, $filter = array() ) {
246
247	$is_multiple = $operator !== '=' ? true : false;
248	$unique_id = uniqid( 'wpsc_' );
249	?>
250	<div class="item conditional operand single">
251	<select class="operand_val_1 <?php echo esc_attr( $unique_id ); ?>" <?php echo $is_multiple ? 'multiple' : ''; ?>>
252
253	<?php
254	if ( $is_multiple && isset( $filter['operand_val_1'] ) ) {
255
256	foreach ( $filter['operand_val_1'] as $agent_id ) {
257
258	if ( $agent_id == '0' ) {
259
260	?>
261	<option selected="selected" value="0"><?php esc_attr_e( 'None', 'supportcandy' ); ?></option>
262	<?php
263
264	} else {
265
266	$agent = new WPSC_Agent( intval( $agent_id ) )
267	?>
268	<option selected="selected" value="<?php echo esc_attr( $agent->id ); ?>"><?php echo esc_attr( $agent->name ); ?></option>
269	<?php
270	}
271	}
272	}
273
274	if ( ! $is_multiple && isset( $filter['operand_val_1'] ) ) {
275
276	if ( $filter['operand_val_1'] == '0' ) {
277
278	?>
279	<option selected="selected" value="0"><?php esc_attr_e( 'None', 'supportcandy' ); ?></option>
280	<?php
281
282	} else {
283
284	$agent = new WPSC_Agent( intval( $filter['operand_val_1'] ) )
285	?>
286	<option selected="selected" value="<?php echo esc_attr( $agent->id ); ?>"><?php echo esc_attr( $agent->name ); ?></option>
287	<?php
288	}
289	}
290	?>
291
292	</select>
293	</div>
294	<script>
295	jQuery('.operand_val_1.<?php echo esc_attr( $unique_id ); ?>').selectWoo({
296	ajax: {
297	url: supportcandy.ajax_url,
298	dataType: 'json',
299	delay: 250,
300	data: function (params) {
301	return {
302	q: params.term, // search term
303	page: params.page,
304	action: 'wpsc_agent_autocomplete_assigned_agent',
305	_ajax_nonce: '<?php echo esc_attr( wp_create_nonce( 'wpsc_agent_autocomplete_assigned_agent' ) ); ?>',
306	};
307	},
308	processResults: function (data, params) {
309	var terms = [];
310	if ( data ) {
311	jQuery.each( data, function( id, text ) {
312	terms.push( { id: text.id, text: text.title } );
313	});
314	}
315	return {
316	results: terms
317	};
318	},
319	cache: true
320	},
321	escapeMarkup: function (markup) { return markup; }, // let our custom formatter work
322	minimumInputLength: 0
323	});
324	</script>
325	<?php
326	}
327
328	/**
329	* Check whether or not given condition is valid when it compared with given value.
330	*
331	* @param array $condition - condition data.
332	* @param WPSC_Custom_Field $cf - custom field object.
333	* @param mixed $assigned_agents - value to comapre.
334	* @return boolean
335	*/
336	public static function is_valid( $condition, $cf, $assigned_agents ) {
337
338	$response = false;
339	switch ( $condition['operator'] ) {
340
341	case '=':
342	if ( $condition['operand_val_1'] == 0 ) {
343	$response = ! $assigned_agents ? true : false;
344	} else {
345	$response = in_array( $condition['operand_val_1'], $assigned_agents );
346	}
347	break;
348
349	case 'IN':
350	$flag = false;
351	foreach ( $condition['operand_val_1'] as $agent ) {
352
353	if ( ( $agent == 0 && ! $assigned_agents ) \|\|
354	in_array( $agent, $assigned_agents )
355	) {
356	$flag = true;
357	break;
358	}
359	}
360	$response = $flag;
361	break;
362
363	case 'NOT IN':
364	$flag = true;
365	foreach ( $condition['operand_val_1'] as $agent ) {
366
367	if ( ( $agent == 0 && ! $assigned_agents ) \|\|
368	in_array( $agent, $assigned_agents )
369	) {
370	$flag = false;
371	break;
372	}
373	}
374	$response = $flag;
375	break;
376	}
377	return $response;
378	}
379
380	/**
381	* Parse filter and return sql query to be merged in ticket model query builder
382	*
383	* @param WPSC_Custom_Field $cf - custom field of this type.
384	* @param mixed $compare - comparison operator.
385	* @param mixed $val - value to compare.
386	* @return string
387	*/
388	public static function parse_filter( $cf, $compare, $val ) {
389
390	$str = '';
391
392	switch ( $compare ) {
393
394	case '=':
395	if ( $val == '' \|\| $val == '0' ) {
396	$val = '^$';
397	}
398	$str = 't.' . $cf->slug . ' RLIKE \'(^\|[\|])' . esc_sql( $val ) . '($\|[\|])\'';
399	break;
400
401	case 'IN':
402	foreach ( $val as $index => $value ) {
403	if ( $value == '' \|\| $value == '0' ) {
404	$val[ $index ] = '^$';
405	}
406	}
407	$str = 't.' . $cf->slug . ' RLIKE \'(^\|[\|])(' . implode( '\|', esc_sql( $val ) ) . ')($\|[\|])\'';
408	break;
409
410	case 'NOT IN':
411	foreach ( esc_sql( $val ) as $index => $value ) {
412	if ( $value == '' \|\| $value == '0' ) {
413	$val[ $index ] = '^$';
414	}
415	}
416	$str = 't.' . $cf->slug . ' NOT RLIKE \'(^\|[\|])(' . implode( '\|', esc_sql( $val ) ) . ')($\|[\|])\'';
417	break;
418
419	default:
420	$str = '1=1';
421	}
422
423	return $str;
424	}
425
426	/**
427	* Check ticket condition
428	*
429	* @param array $condition - array with condition data.
430	* @param WPSC_Custom_Field $cf - custom field object.
431	* @param WPSC_Ticket $ticket - ticket object.
432	* @return boolean
433	*/
434	public static function is_valid_ticket_condition( $condition, $cf, $ticket ) {
435
436	$flag = true;
437	$agent_ids = array_filter(
438	array_map(
439	fn( $agent ) => $agent->id,
440	$ticket->{$cf->slug}
441	)
442	);
443
444	switch ( $condition['operator'] ) {
445
446	case '=':
447	if ( $condition['operand_val_1'] == 0 ) {
448	$flag = ! $agent_ids ? true : false;
449	} else {
450	$flag = in_array( $condition['operand_val_1'], $agent_ids ) ? true : false;
451	}
452	break;
453
454	case 'IN':
455	if ( ! $agent_ids ) {
456	$flag = in_array( '0', $condition['operand_val_1'] ) ? true : false;
457	} else {
458
459	$flag = false;
460	foreach ( $agent_ids as $id ) {
461	if ( in_array( $id, $condition['operand_val_1'] ) ) {
462	$flag = true;
463	break;
464	}
465	}
466	}
467	break;
468
469	case 'NOT IN':
470	if ( ! $agent_ids ) {
471	$flag = ! in_array( '0', $condition['operand_val_1'] ) ? true : false;
472	} else {
473
474	foreach ( $agent_ids as $id ) {
475	if ( in_array( $id, $condition['operand_val_1'] ) ) {
476	$flag = false;
477	break;
478	}
479	}
480	}
481	break;
482
483	default:
484	$flag = true;
485	}
486
487	return $flag;
488	}
489
490	/**
491	* Print ticket form field
492	*
493	* @param WPSC_Custom_Field $cf - Custom field object.
494	* @param array $tff - Array of ticket form field settings for this field.
495	* @return string
496	*/
497	public static function print_tff( $cf, $tff ) {
498
499	$current_user = WPSC_Current_User::$current_user;
500	$is_multiple = $tff['is_multiple'] ? true : false;
501	$allowed_user = $tff['allowed_user'];
502
503	if ( ! (
504	( $current_user->is_agent && in_array( $allowed_user, array( 'agent', 'both' ) ) ) \|\|
505	( ! $current_user->is_agent && in_array( $allowed_user, array( 'customer', 'both' ) ) )
506	) ) {
507	return;
508	}
509
510	$unique_id = uniqid( 'wpsc_' );
511	$default_val = $cf->is_auto_fill && $cf->default_value ? $cf->default_value : array();
512
513	ob_start();
514
515	?>
516	<div class="<?php echo esc_attr( WPSC_Functions::get_tff_classes( $cf, $tff ) ); ?>" data-cft="<?php echo esc_attr( self::$slug ); ?>">
517
518	<div class="wpsc-tff-label">
519	<span class="name"><?php echo esc_attr( $cf->name ); ?></span>
520
521	<?php
522	if ( $tff['is-required'] ) {
523	?>
524	<span class="required-indicator">*</span>
525	<?php
526	}
527	?>
528
529	</div>
530
531	<span class="extra-info"><?php echo esc_attr( $cf->extra_info ); ?></span>
532
533	<select class="<?php echo esc_attr( $unique_id ); ?>" name="<?php echo esc_attr( $cf->slug ); ?>[]" onchange="wpsc_check_tff_visibility()" <?php echo $is_multiple ? 'multiple' : ''; ?>>
534
535	<?php
536	if ( ! $tff['is_ajax'] ) {
537
538	$agents = WPSC_Agent::find(
539	array(
540	'items_per_page' => 0,
541	'meta_query' => array(
542	'relation' => 'AND',
543	array(
544	'slug' => 'is_active',
545	'compare' => '=',
546	'val' => 1,
547	),
548	),
549	)
550	)['results'];
551
552	foreach ( $agents as $agent ) {
553
554	$selected = in_array( $agent->id, $default_val ) ? 'selected' : ''
555
556	?>
557	<option <?php echo esc_attr( $selected ); ?> value="<?php echo esc_attr( $agent->id ); ?>"><?php echo esc_attr( $agent->name ); ?></option>
558	<?php
559
560	}
561	} else {
562
563	foreach ( $default_val as $agent_id ) {
564
565	$agent = new WPSC_Agent( $agent_id );
566
567	?>
568	<option selected value="<?php echo esc_attr( $agent->id ); ?>"><?php echo esc_attr( $agent->name ); ?></option>
569	<?php
570
571	}
572	}
573	?>
574	</select>
575	<script>
576
577	jQuery('select.<?php echo esc_attr( $unique_id ); ?>').selectWoo(
578	<?php
579	if ( $tff['is_ajax'] ) :
580	?>
581
582	{
583	ajax: {
584	url: supportcandy.ajax_url,
585	dataType: 'json',
586	delay: 250,
587	data: function (params) {
588	return {
589	q: params.term, // search term
590	page: params.page,
591	action: 'wpsc_agent_autocomplete_df_aa',
592	_ajax_nonce: '<?php echo esc_attr( wp_create_nonce( 'wpsc_agent_autocomplete_df_aa' ) ); ?>',
593	isMultiple: 1,
594	};
595	},
596	processResults: function (data, params) {
597	var terms = [];
598	if ( data ) {
599	jQuery.each( data, function( id, text ) {
600	terms.push( { id: text.id, text: text.title } );
601	});
602	}
603	return {
604	results: terms
605	};
606	},
607	cache: true
608	},
609	escapeMarkup: function (markup) { return markup; }, // let our custom formatter work
610	minimumInputLength: 0,
611	allowClear: false,
612	placeholder: "<?php echo esc_attr( $cf->placeholder_text ); ?>"
613	}
614	<?php
615	endif;
616	?>
617	);
618	</script>
619	</div>
620	<?php
621	return ob_get_clean();
622	}
623
624	/**
625	* Validate this type field in create ticket
626	*
627	* @return void
628	*/
629	public static function js_validate_ticket_form() {
630	?>
631
632	case '<?php echo esc_attr( self::$slug ); ?>':
633	var val = customField.find('select').first().val();
634	if (customField.hasClass('required') && val.length === 0) {
635	isValid = false;
636	alert(supportcandy.translations.req_fields_missing);
637	}
638	break;
639	<?php
640	echo PHP_EOL;
641	}
642
643	/**
644	* Return custom field value in $_POST
645	* Ignore phpcs nonce issue as we already checked where it is called from.
646	*
647	* @param string $slug - Custom field slug.
648	* @param mixed $cf - Custom field object or false.
649	* @return mixed
650	*/
651	public static function get_tff_value( $slug, $cf = false ) {
652
653	if ( isset( $_POST[ $slug ] ) ) { // phpcs:ignore
654	$assignee = array_map( 'intval', $_POST[ $slug ] ); // phpcs:ignore
655	return array_unique(
656	array_filter(
657	array_map(
658	function ( $id ) {
659	$agent = new WPSC_Agent( $id );
660	return $agent->id ? $agent->id : false;
661	},
662	$assignee
663	)
664	)
665	);
666	}
667
668	return array();
669	}
670
671	/**
672	* Print tff fields related to assigned agent in add new tff
673	*
674	* @param string $unique_id - unique id for the tff form.
675	* @return void
676	*/
677	public static function get_add_new_tff( $unique_id ) {
678
679	?>
680	<div class="wpsc-input-group is-ajax <?php echo esc_attr( $unique_id ); ?>" style="display: none;">
681	<div class="label-container">
682	<label for=""><?php esc_attr_e( 'Ajax loading of results?', 'supportcandy' ); ?></label>
683	</div>
684	<select name="is-ajax">
685	<option value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
686	<option value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
687	</select>
688	</div>
689
690	<div class="wpsc-input-group is-multiple <?php echo esc_attr( $unique_id ); ?>" style="display: none;">
691	<div class="label-container">
692	<label for=""><?php esc_attr_e( 'Is multiple?', 'supportcandy' ); ?></label>
693	</div>
694	<select name="is-multiple">
695	<option value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
696	<option value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
697	</select>
698	</div>
699
700	<div class="wpsc-input-group allowed-user <?php echo esc_attr( $unique_id ); ?>" style="display: none;">
701	<div class="label-container">
702	<label for=""><?php esc_attr_e( 'Allowed user', 'supportcandy' ); ?></label>
703	</div>
704	<select name="allowed-user">
705	<option value="agent"><?php esc_attr_e( 'Agent', 'supportcandy' ); ?></option>
706	<option value="customer"><?php esc_attr_e( 'Customer', 'supportcandy' ); ?></option>
707	<option value="both"><?php esc_attr_e( 'Both', 'supportcandy' ); ?></option>
708	</select>
709	</div>
710	<?php
711	}
712
713	/**
714	* Change event callback extension for tff add new field
715	*
716	* @param string $unique_id - unique id for the tff form.
717	* @return void
718	*/
719	public static function js_add_tff_change( $unique_id ) {
720	?>
721
722	// Assigned agent
723	if (slug == 'assigned_agent') {
724	jQuery('div.allowed-user.<?php echo esc_attr( $unique_id ); ?>').show();
725	jQuery('div.is-multiple.<?php echo esc_attr( $unique_id ); ?>').show();
726	jQuery('div.is-ajax.<?php echo esc_attr( $unique_id ); ?>').show();
727	} else {
728	jQuery('div.allowed-user.<?php echo esc_attr( $unique_id ); ?>').hide();
729	jQuery('div.is-multiple.<?php echo esc_attr( $unique_id ); ?>').hide();
730	jQuery('div.is-ajax.<?php echo esc_attr( $unique_id ); ?>').hide();
731	}
732	<?php
733	}
734
735	/**
736	* Add options for assigned agent while saving field
737	*
738	* @param array $field - custom field data.
739	* @param WPSC_Custom_Field $cf - custom field object.
740	* @return array
741	*/
742	public static function set_add_new_tff( $field, $cf ) {
743
744	// ignore phpcs nonce issue as we already checked where it is called from.
745	if ( $cf->slug == 'assigned_agent' ) {
746	$field['is_ajax'] = isset( $_POST['is-ajax'] ) ? intval( $_POST['is-ajax'] ) : 1; // phpcs:ignore
747	$field['is_multiple'] = isset( $_POST['is-multiple'] ) ? intval( $_POST['is-multiple'] ) : 1; // phpcs:ignore
748	$field['allowed_user'] = isset( $_POST['allowed-user'] ) ? sanitize_text_field( wp_unslash( $_POST['allowed-user'] ) ) : 'agent'; // phpcs:ignore
749	}
750	return $field;
751	}
752
753	/**
754	* Print tff fields related to assigned agent in edit tff form
755	*
756	* @param array $field - custom field data.
757	* @param WPSC_Custom_Field $cf - custom field object.
758	* @return void
759	*/
760	public static function get_edit_tff( $field, $cf ) {
761
762	if ( $cf->slug == 'assigned_agent' ) :
763	?>
764
765	<div class="wpsc-input-group">
766	<div class="label-container">
767	<label for=""><?php esc_attr_e( 'Ajax loading of results?', 'supportcandy' ); ?></label>
768	</div>
769	<select name="is-ajax">
770	<option <?php selected( $field['is_ajax'], '1' ); ?> value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
771	<option <?php selected( $field['is_ajax'], '0' ); ?> value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
772	</select>
773	</div>
774
775	<div class="wpsc-input-group">
776	<div class="label-container">
777	<label for=""><?php esc_attr_e( 'Is multiple?', 'supportcandy' ); ?></label>
778	</div>
779	<select name="is-multiple">
780	<option <?php selected( $field['is_multiple'], 1 ); ?> value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
781	<option <?php selected( $field['is_multiple'], 0 ); ?> value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
782	</select>
783	</div>
784
785	<div class="wpsc-input-group">
786	<div class="label-container">
787	<label for=""><?php esc_attr_e( 'Allowed user', 'supportcandy' ); ?></label>
788	</div>
789	<select name="allowed-user">
790	<option <?php selected( $field['allowed_user'], 'agent' ); ?> value="agent"><?php esc_attr_e( 'Agent', 'supportcandy' ); ?></option>
791	<option <?php selected( $field['allowed_user'], 'customer' ); ?> value="customer"><?php esc_attr_e( 'Customer', 'supportcandy' ); ?></option>
792	<option <?php selected( $field['allowed_user'], 'both' ); ?> value="both"><?php esc_attr_e( 'Both', 'supportcandy' ); ?></option>
793	</select>
794	</div>
795	<?php
796
797	endif;
798	}
799
800	/**
801	* Set edit tff values for assigned agent
802	*
803	* @param array $field - custom field data.
804	* @param WPSC_Custom_Field $cf - custom field object.
805	* @return array
806	*/
807	public static function set_edit_tff( $field, $cf ) {
808
809	// ignore phpcs nonce issue as we already checked where it is called from.
810	if ( $cf->slug == 'assigned_agent' ) {
811	$field['is_ajax'] = isset( $_POST['is-ajax'] ) ? intval( $_POST['is-ajax'] ) : 1; // phpcs:ignore
812	$field['is_multiple'] = isset( $_POST['is-multiple'] ) ? intval( $_POST['is-multiple'] ) : 1; // phpcs:ignore
813	$field['allowed_user'] = isset( $_POST['allowed-user'] ) ? sanitize_text_field( wp_unslash( $_POST['allowed-user'] ) ) : 'agent'; // phpcs:ignore
814	}
815	return $field;
816	}
817
818	/**
819	* Return default value for custom field of this type
820	*
821	* @param WPSC_Custom_Field $cf - custom field object.
822	* @return mixed
823	*/
824	public static function get_default_value( $cf ) {
825
826	return $cf->default_value ? implode( '\|', $cf->default_value ) : '';
827	}
828
829	/**
830	* Check and return custom field value for new ticket to be created.
831	* This function is used by filter for set create ticket form and called directly by my-profile for each applicable custom fields.
832	* Ignore phpcs nonce issue as we already checked where it is called from.
833	*
834	* @param array $data - Array of values to to stored in ticket in an insert function.
835	* @param array $custom_fields - Array containing all applicable custom fields indexed by unique custom field types.
836	* @param boolean $is_my_profile - Whether it or not it is created from my-profile. This function is used by create ticket as well as my-profile. Due to customer fields handling is done same way, this flag gives apportunity to identify where it being called.
837	* @return array
838	*/
839	public static function set_create_ticket_data( $data, $custom_fields, $is_my_profile ) {
840
841	if ( $is_my_profile ) {
842	return;
843	}
844
845	$current_user = WPSC_Current_User::$current_user;
846	$assignee = self::get_tff_value( 'assigned_agent' );
847	$tff = get_option( 'wpsc-tff' );
848
849	if (
850	( ! isset( $tff['assigned_agent'] ) && $assignee ) \|\|
851	(
852	$assignee &&
853	(
854	( $current_user->is_agent && ! in_array( $tff['assigned_agent']['allowed_user'], array( 'agent', 'both' ) ) ) \|\|
855	( ! $current_user->is_agent && $current_user->is_customer && ! in_array( $tff['assigned_agent']['allowed_user'], array( 'customer', 'both' ) ) )
856	)
857	)
858	) {
859	wp_send_json_error( new WP_Error( 'WPSC_DF_Assigned_Agent', 'Unauthorized!' ), 400 );
860	}
861
862	$data['assigned_agent'] = $assignee ? implode( '\|', $assignee ) : '';
863	return $data;
864	}
865
866	/**
867	* Set create ticket data for rest api request
868	*
869	* @param array $data - create ticket data array.
870	* @param WP_REST_Request $request - rest request object.
871	* @param array $custom_fields - custom field objects indexed by unique custom field types.
872	* @return array
873	*/
874	public static function set_rest_ticket_data( $data, $request, $custom_fields ) {
875
876	$current_user = WPSC_Current_User::$current_user;
877	$tff = get_option( 'wpsc-tff' );
878
879	$assignee = array_unique(
880	array_filter(
881	array_map(
882	function ( $id ) {
883	$agent = new WPSC_Agent( intval( $id ) );
884	return $agent->id ? $agent->id : false;
885	},
886	explode( ',', sanitize_text_field( $request->get_param( 'assigned_agent' ) ) )
887	)
888	)
889	);
890
891	if (
892	( ! isset( $tff['assigned_agent'] ) && $assignee ) \|\|
893	(
894	$assignee &&
895	(
896	( $current_user->is_agent && ! in_array( $tff['assigned_agent']['allowed_user'], array( 'agent', 'both' ) ) ) \|\|
897	( ! $current_user->is_agent && $current_user->is_customer && ! in_array( $tff['assigned_agent']['allowed_user'], array( 'customer', 'both' ) ) )
898	)
899	)
900	) {
901	$data['assigned_agent'] = '';
902	return $data;
903	}
904
905	$data['assigned_agent'] = $assignee ? implode( '\|', $assignee ) : '';
906	return $data;
907	}
908
909	/**
910	* Return val field for meta query of this type of custom field
911	*
912	* @param array $condition - condition data.
913	* @return mixed
914	*/
915	public static function get_meta_value( $condition ) {
916
917	$operator = $condition['operator'];
918	switch ( $operator ) {
919
920	case '=':
921	case 'IN':
922	case 'NOT IN':
923	return $condition['operand_val_1'];
924	}
925	return false;
926	}
927
928	/**
929	* Print edit custom field properties
930	*
931	* @param WPSC_Custom_Fields $cf - custom field object.
932	* @param string $field_class - class name of field category.
933	* @return void
934	*/
935	public static function get_edit_custom_field_properties( $cf, $field_class ) {
936
937	if ( in_array( 'extra_info', $field_class::$allowed_properties ) ) :
938	?>
939	<div data-type="textfield" data-required="false" class="wpsc-input-group extra-info">
940	<div class="label-container">
941	<label for=""><?php esc_attr_e( 'Extra info', 'supportcandy' ); ?></label>
942	</div>
943	<input name="extra_info" type="text" value="<?php echo esc_attr( $cf->extra_info ); ?>" autocomplete="off" />
944	</div>
945	<?php
946	endif;
947
948	if ( in_array( 'default_value', $field_class::$allowed_properties ) ) :
949	?>
950
951	<div data-type="textfield" data-required="false" class="wpsc-input-group default_value">
952
953	<div class="label-container">
954	<label for="">
955	<?php esc_attr_e( 'Default value', 'supportcandy' ); ?>
956	</label>
957	</div>
958
959	<div class="ticket-fields-assigned-agent">
960	<select multiple class="wpsc-default-assigned-agent" name="default_value[]">
961	<?php
962	$multi_dopt = $cf->default_value ? $cf->default_value : array();
963	foreach ( $multi_dopt as $agent_id ) {
964	$agent = new WPSC_Agent( intval( $agent_id ) );
965	?>
966	<option selected="selected" value="<?php echo esc_attr( $agent->id ); ?>"><?php echo esc_attr( $agent->name ); ?></option>
967	<?php
968	}
969	?>
970	</select>
971	</div>
972
973	<script>
974	jQuery('.wpsc-default-assigned-agent').selectWoo({
975	ajax: {
976	url: supportcandy.ajax_url,
977	dataType: 'json',
978	delay: 250,
979	data: function (params) {
980	return {
981	q: params.term, // search term
982	page: params.page,
983	action: 'wpsc_agent_autocomplete_admin_access',
984	_ajax_nonce: '<?php echo esc_attr( wp_create_nonce( 'wpsc_agent_autocomplete_admin_access' ) ); ?>',
985	};
986	},
987	processResults: function (data, params) {
988	var terms = [];
989	if ( data ) {
990	jQuery.each( data, function( id, text ) {
991	terms.push( { id: text.id, text: text.title } );
992	});
993	}
994	return {
995	results: terms
996	};
997	},
998	cache: true
999	},
1000	escapeMarkup: function (markup) { return markup; }, // let our custom formatter work
1001	minimumInputLength: 1,
1002	allowClear: false,
1003	placeholder: ""
1004	});
1005	</script>
1006	</div>
1007	<?php
1008	endif;
1009
1010	if ( in_array( 'is_auto_fill', $field_class::$allowed_properties ) ) :
1011	?>
1012	<div data-type="single-select" data-required="false" class="wpsc-input-group is_auto_fill">
1013	<div class="label-container">
1014	<label for="">
1015	<?php esc_attr_e( 'Auto-fill in ticket form', 'supportcandy' ); ?>
1016	</label>
1017	</div>
1018	<select name="is_auto_fill">
1019	<option <?php selected( $cf->is_auto_fill, '0' ); ?> value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
1020	<option <?php selected( $cf->is_auto_fill, '1' ); ?> value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
1021	</select>
1022	</div>
1023	<?php
1024	endif;
1025
1026	if ( in_array( 'placeholder_text', $field_class::$allowed_properties ) ) :
1027	?>
1028	<div data-type="textfield" data-required="false" class="wpsc-input-group placeholder_text">
1029	<div class="label-container">
1030	<label for="">
1031	<?php esc_attr_e( 'Placeholder', 'supportcandy' ); ?>
1032	</label>
1033	</div>
1034	<input type="text" name="placeholder_text" value="<?php echo esc_attr( $cf->placeholder_text ); ?>" autocomplete="off">
1035	</div>
1036	<?php
1037	endif;
1038
1039	if ( in_array( 'tl_width', $field_class::$allowed_properties ) ) :
1040	?>
1041	<div data-type="number" data-required="false" class="wpsc-input-group tl_width">
1042	<div class="label-container">
1043	<label for="">
1044	<?php esc_attr_e( 'Ticket list width (pixels)', 'supportcandy' ); ?>
1045	</label>
1046	</div>
1047	<input type="number" name="tl_width" value="<?php echo esc_attr( intval( $cf->tl_width ) ); ?>" autocomplete="off">
1048	</div>
1049	<?php
1050	endif;
1051	}
1052
1053	/**
1054	* Set custom field properties. Can be used by add/edit custom field.
1055	* Ignore phpcs nonce issue as we already checked where it is called from.
1056	*
1057	* @param WPSC_Custom_Field $cf - custom field object.
1058	* @param string $field_class - class of field category.
1059	* @return void
1060	*/
1061	public static function set_cf_properties( $cf, $field_class ) {
1062
1063	// extra info.
1064	if ( in_array( 'extra_info', $field_class::$allowed_properties ) ) {
1065	$cf->extra_info = isset( $_POST['extra_info'] ) ? sanitize_text_field( wp_unslash( $_POST['extra_info'] ) ) : ''; // phpcs:ignore
1066	}
1067
1068	// default value.
1069	if ( in_array( 'default_value', $field_class::$allowed_properties ) ) {
1070	$cf->default_value = isset( $_POST['default_value'] ) ? array_filter( array_map( 'intval', $_POST['default_value'] ) ) : array(); // phpcs:ignore
1071	}
1072
1073	// auto fill.
1074	if ( in_array( 'is_auto_fill', $field_class::$allowed_properties ) ) {
1075	$cf->is_auto_fill = isset( $_POST['is_auto_fill'] ) ? sanitize_text_field( wp_unslash( $_POST['is_auto_fill'] ) ) : ''; // phpcs:ignore
1076	}
1077
1078	// placeholder!
1079	if ( in_array( 'placeholder_text', $field_class::$allowed_properties ) ) {
1080	$cf->placeholder_text = isset( $_POST['placeholder_text'] ) ? sanitize_text_field( wp_unslash( $_POST['placeholder_text'] ) ) : ''; // phpcs:ignore
1081	}
1082
1083	// tl_width!
1084	if ( in_array( 'tl_width', $field_class::$allowed_properties ) ) {
1085	$tl_width = isset( $_POST['tl_width'] ) ? intval( $_POST['tl_width'] ) : 0; // phpcs:ignore
1086	$cf->tl_width = $tl_width ? $tl_width : 100;
1087	}
1088
1089	// save!
1090	$cf->save();
1091
1092	// update widget title!
1093	$ticket_widgets = get_option( 'wpsc-ticket-widget', array() );
1094	$ticket_widgets['assignee']['title'] = $cf->name;
1095	update_option( 'wpsc-ticket-widget', $ticket_widgets );
1096	}
1097
1098	/**
1099	* Assign default agent to ticket if not already assigned
1100	*
1101	* @param WPSC_Ticket $ticket - ticket object.
1102	* @return void
1103	*/
1104	public static function assign_default_agent( $ticket ) {
1105
1106	if ( ! $ticket->assigned_agent ) {
1107	$agents = self::get_default_value( WPSC_Custom_Field::get_cf_by_slug( 'assigned_agent' ) );
1108	$agents = $agents ? explode( '\|', $agents ) : array();
1109	$ticket->assigned_agent = $agents;
1110	$ticket->save();
1111	}
1112	}
1113
1114	/**
1115	* Returns printable ticket value for custom field. Can be used in export tickets, replace macros etc.
1116	*
1117	* @param WPSC_Custom_Field $cf - custom field object.
1118	* @param WPSC_Ticket $ticket - ticket object.
1119	* @param string $module - module name.
1120	* @return string
1121	*/
1122	public static function get_ticket_field_val( $cf, $ticket, $module = '' ) {
1123
1124	$agents = $ticket->{$cf->slug};
1125	$agent_names = array_filter(
1126	array_map(
1127	fn( $agent ) => $agent->id ? $agent->name : '',
1128	$agents
1129	)
1130	);
1131	$value = $agent_names ? implode( ', ', $agent_names ) : esc_attr__( 'None', 'supportcandy' );
1132
1133	return apply_filters( 'wpsc_ticket_field_val_assigned_agent', $value, $cf, $ticket, $module );
1134	}
1135
1136	/**
1137	* Print ticket value for given custom field on ticket list
1138	*
1139	* @param WPSC_Custom_Field $cf - custom field object.
1140	* @param WPSC_Ticket $ticket - ticket object.
1141	* @return void
1142	*/
1143	public static function print_tl_ticket_field_val( $cf, $ticket ) {
1144
1145	echo esc_attr( self::get_ticket_field_val( $cf, $ticket ) );
1146	}
1147
1148	/**
1149	* Print ticket value for given custom field on widget
1150	*
1151	* @param WPSC_Custom_Field $cf - custom field object.
1152	* @param WPSC_Ticket $ticket - ticket object.
1153	* @return void
1154	*/
1155	public static function print_widget_ticket_field_val( $cf, $ticket ) {
1156
1157	$current_user = WPSC_Current_User::$current_user;
1158	$ms_advanced = get_option( 'wpsc-ms-advanced-settings' );
1159	$agents = array_filter(
1160	array_map(
1161	fn( $agent ) => $agent->id ? $agent : '',
1162	$ticket->{$cf->slug}
1163	)
1164	);
1165
1166	if ( $agents ) {
1167
1168	foreach ( $agents as $agent ) :
1169	?>
1170	<div class="user-list-item">
1171	<?php
1172	$email = ! $agent->is_agentgroup ? $agent->customer->email : '';
1173	echo get_avatar( $email, 40 );
1174	?>
1175	<div class="ul-body">
1176	<div class="ul-label"><?php echo esc_attr( $agent->name ); ?></div>
1177	</div>
1178	</div>
1179	<?php
1180	endforeach;
1181
1182	} else {
1183
1184	if ( $ms_advanced['self-assign'] && $ticket->is_active && WPSC_Individual_Ticket::$view_profile == 'agent' && $current_user->agent->has_cap( 'aa-unassigned' ) ) {
1185	?>
1186	<a class="wpsc-widget-default wpsc-link" onclick="wpsc_self_assign_ticket(<?php echo esc_attr( $ticket->id ); ?>, '<?php echo esc_attr( wp_create_nonce( 'wpsc_self_assign_ticket' ) ); ?>')"><?php esc_attr_e( 'Assign to me', 'supportcandy' ); ?></a>
1187	<?php
1188	} else {
1189	?>
1190	<div class="wpsc-widget-default"><?php esc_attr_e( 'None', 'supportcandy' ); ?></div>
1191	<?php
1192	}
1193	?>
1194	<?php
1195	}
1196	}
1197
1198	/**
1199	* Assign ticket to self
1200	*
1201	* @return void
1202	*/
1203	public static function self_assign_ticket() {
1204
1205	if ( check_ajax_referer( 'wpsc_self_assign_ticket', '_ajax_nonce', false ) != 1 ) {
1206	wp_send_json_error( 'Unauthorised request!', 401 );
1207	}
1208
1209	$current_user = WPSC_Current_User::$current_user;
1210	$agent = new WPSC_Agent( $current_user->agent->id );
1211	if ( ! WPSC_Individual_Ticket::$view_profile == 'agent' && ! $current_user->agent->has_cap( 'aa-unassigned' ) ) {
1212	return;
1213	}
1214
1215	$ticket_id = isset( $_POST['ticket_id'] ) ? intval( $_POST['ticket_id'] ) : 0;
1216	if ( ! $ticket_id ) {
1217	wp_send_json_error( 'Bad Request', 400 );
1218	}
1219
1220	// Ticket id.
1221	$ticket = new WPSC_Ticket( $ticket_id );
1222	if ( ! $ticket->id ) {
1223	wp_send_json_error( 'Something went wrong!', 400 );
1224	}
1225
1226	if ( $ticket->assigned_agent ) {
1227	wp_send_json_error( 'Something went wrong!', 400 );
1228	}
1229
1230	$new = array( $agent );
1231	$ticket->assigned_agent = $new;
1232	$ticket->save();
1233
1234	do_action( 'wpsc_change_assignee', $ticket, array(), $new, $current_user->customer->id );
1235
1236	// Action if current user assigns ticket to self.
1237	do_action( 'wpsc_self_assign_ticket', $ticket, array(), $new, $current_user->customer->id );
1238
1239	wp_die();
1240	}
1241
1242	/**
1243	* Print given value for custom field
1244	*
1245	* @param WPSC_Custom_Field $cf - custom field object.
1246	* @param mixed $val - value to convert and print.
1247	* @return void
1248	*/
1249	public static function print_val( $cf, $val ) {
1250
1251	$val = is_array( $val ) ? $val : array_filter( explode( '\|', $val ) );
1252	$agents = array_filter(
1253	array_map(
1254	function ( $agent ) {
1255	if ( is_object( $agent ) ) {
1256	return $agent->id ? $agent : '';
1257	} elseif ( $agent ) {
1258	$agent = new WPSC_Agent( $agent );
1259	return $agent->id ? $agent : '';
1260	} else {
1261	return '';
1262	}
1263	},
1264	$val
1265	)
1266	);
1267	$agent_names = array_filter(
1268	array_map(
1269	fn( $agent ) => $agent->id ? $agent->name : '',
1270	$agents
1271	)
1272	);
1273	echo $agent_names ? esc_attr( implode( ', ', $agent_names ) ) : esc_attr__( 'None', 'supportcandy' );
1274	}
1275
1276	/**
1277	* Return printable value for history log macro
1278	*
1279	* @param WPSC_Custom_Field $cf - custom field object.
1280	* @param mixed $val - value to convert and return.
1281	* @return string
1282	*/
1283	public static function get_history_log_val( $cf, $val ) {
1284
1285	ob_start();
1286	self::print_val( $cf, $val );
1287	return ob_get_clean();
1288	}
1289
1290	/**
1291	* Agent autocomplete for filter access
1292	*
1293	* @return void
1294	*/
1295	public static function agent_autocomplete_assigned_agent() {
1296
1297	if ( check_ajax_referer( 'wpsc_agent_autocomplete_assigned_agent', '_ajax_nonce', false ) !== 1 ) {
1298	wp_send_json_error( 'Unauthorised request!', 401 );
1299	}
1300
1301	$current_user = WPSC_Current_User::$current_user;
1302	if ( $current_user->is_agent ) {
1303	$filter_items = get_option( 'wpsc-atl-filter-items', array() );
1304	} elseif ( $current_user->is_customer && ! $current_user->is_agent ) {
1305	$filter_items = get_option( 'wpsc-ctl-filter-items', array() );
1306	}
1307
1308	if ( ! ( in_array( 'assigned_agent', $filter_items ) \|\| WPSC_Functions::is_site_admin() ) ) {
1309	wp_send_json_error( __( 'Unauthorized access!', 'supportcandy' ), 401 );
1310	}
1311
1312	$filters = array(
1313	'term' => isset( $_GET['q'] ) ? sanitize_text_field( wp_unslash( $_GET['q'] ) ) : '',
1314	'filter_by' => 'all',
1315	'sort_by' => 'name',
1316	'isMultiple' => 0,
1317	);
1318
1319	$filters['isAgentgroup'] = 0;
1320	if ( class_exists( 'WPSC_Agentgroups' ) ) {
1321	$filters['isAgentgroup'] = isset( $_GET['isAgentgroup'] ) ? intval( $_GET['isAgentgroup'] ) : null;
1322	}
1323
1324	$response = WPSC_Agent::agent_autocomplete( $filters );
1325	wp_send_json( $response );
1326	}
1327
1328	/**
1329	* Agent autocomplete for filter access
1330	*
1331	* @return void
1332	*/
1333	public static function agent_autocomplete_df_aa() {
1334
1335	if ( check_ajax_referer( 'wpsc_agent_autocomplete_df_aa', '_ajax_nonce', false ) !== 1 ) {
1336	wp_send_json_error( 'Unauthorised request!', 401 );
1337	}
1338
1339	$tff = get_option( 'wpsc-tff', array() );
1340
1341	$allowed_user = $tff['assigned_agent']['allowed_user'];
1342
1343	$current_user = WPSC_Current_User::$current_user;
1344	if ( ! (
1345	( $current_user->is_agent && in_array( $allowed_user, array( 'agent', 'both' ) ) ) \|\|
1346	( ! $current_user->is_agent && in_array( $allowed_user, array( 'customer', 'both' ) ) )
1347	) ) {
1348	wp_send_json_error( __( 'Unauthorized access!', 'supportcandy' ), 401 );
1349	}
1350
1351	$filters = array(
1352	'term' => isset( $_GET['q'] ) ? sanitize_text_field( wp_unslash( $_GET['q'] ) ) : '',
1353	'filter_by' => 'all',
1354	'sort_by' => 'name',
1355	'isMultiple' => 0,
1356	);
1357
1358	$filters['isAgentgroup'] = 0;
1359	if ( class_exists( 'WPSC_Agentgroups' ) ) {
1360	$filters['isAgentgroup'] = isset( $_GET['isAgentgroup'] ) ? intval( $_GET['isAgentgroup'] ) : null;
1361	}
1362
1363	$response = WPSC_Agent::agent_autocomplete( $filters );
1364	wp_send_json( $response );
1365	}
1366
1367	/**
1368	* Rest api filter for ticket data to prevent from sending it to client
1369	*
1370	* @param array $data - array of slugs to prevent from.
1371	* @return array
1372	*/
1373	public static function rest_prevent_ticket_data( $data ) {
1374
1375	$current_user = WPSC_Current_User::$current_user;
1376	if ( ! $current_user->is_agent ) {
1377	$tff = get_option( 'wpsc-tff' );
1378	$list_items = $current_user->get_tl_list_items();
1379	$widgets = get_option( 'wpsc-ticket-widget' );
1380	if ( ! (
1381	isset( $tff['assigned_agent'] ) \|\|
1382	in_array( 'assigned_agent', $list_items ) \|\|
1383	(
1384	$widgets['assignee']['is_enable'] &&
1385	$widgets['assignee']['allow-customer']
1386	)
1387	) ) {
1388	$data[] = 'assigned_agent';
1389	}
1390	}
1391	return $data;
1392	}
1393
1394	/**
1395	* Print dashboard activity function
1396	*
1397	* @param WPSC_Custom_Field $cf - custom field object.
1398	* @param array $recent_logs - recent_logs object.
1399	* @param array $body - body object.
1400	* @param int $view - check if frontend.
1401	* @return string
1402	*/
1403	public static function print_activity( $cf, $recent_logs, $body, $view ) {
1404
1405	$url = WPSC_Functions::get_ticket_url( $recent_logs->ticket->id, $view );
1406	$new_aa_names = array();
1407	foreach ( $body->new as $agent ) {
1408	$new_aa = new WPSC_Agent( $agent );
1409	if ( $new_aa->id ) {
1410	$new_aa_names[] = esc_attr( $new_aa->name );
1411	}
1412	}
1413	if ( ! empty( $new_aa_names ) ) {
1414
1415	$aa_names = implode( ', ', $new_aa_names );
1416	} else {
1417	$aa_names = 'None';
1418	}
1419	return esc_attr( $recent_logs->customer->name ) . ' assigned ticket <a href="' . esc_attr( $url ) . '" target="_blank">#' . esc_attr( $recent_logs->ticket->id ) . '</a> to ' . esc_attr( $aa_names );
1420	}
1421
1422	/**
1423	* Return given value for custom field
1424	*
1425	* @param WPSC_Custom_Field $cf - custom field object.
1426	* @param mixed $val - value to convert and print.
1427	* @return string
1428	*/
1429	public static function get_field_value( $cf, $val ) {
1430
1431	$val = is_array( $val ) ? $val : array_filter( explode( '\|', $val ) );
1432	$agents = array_filter(
1433	array_map(
1434	function ( $agent ) {
1435	if ( is_object( $agent ) ) {
1436	return $agent->id ? $agent : '';
1437	} elseif ( $agent ) {
1438	$agent = new WPSC_Agent( $agent );
1439	return $agent->id ? $agent : '';
1440	} else {
1441	return '';
1442	}
1443	},
1444	$val
1445	)
1446	);
1447	$agent_names = array_filter(
1448	array_map(
1449	fn( $agent ) => $agent->id ? $agent->name : '',
1450	$agents
1451	)
1452	);
1453	return $agent_names ? esc_attr( implode( ', ', $agent_names ) ) : esc_attr__( 'None', 'supportcandy' );
1454	}
1455
1456	/**
1457	* Clear value of hidden fields
1458	*
1459	* @return void
1460	*/
1461	public static function js_clear_value_hidden_fields() {
1462	?>
1463	case '<?php echo esc_attr( self::$slug ); ?>':
1464	customField.find('select').first().val('');
1465	break;
1466	<?php
1467	echo PHP_EOL;
1468	}
1469	}
1470	endif;
1471
1472	WPSC_DF_Assigned_Agent::init();
1473