supportcandy / includes / admin / tickets / widgets / class-wpsc-itw-ticket-fields.php

class-wpsc-itw-ticket-fields.php in SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 3.5.4, at includes/admin/tickets/widgets/class-wpsc-itw-ticket-fields.php

441 lines 14.2 KB

Raw Download Zip

1	<?php
2	if ( ! defined( 'ABSPATH' ) ) {
3	exit; // Exit if accessed directly!
4	}
5
6	if ( ! class_exists( 'WPSC_ITW_Ticket_Fields' ) ) :
7
8	final class WPSC_ITW_Ticket_Fields {
9
10	/**
11	* Ignore ticket custom field types for ticket fields
12	*
13	* @var array
14	*/
15	public static $ignore_cft = array();
16
17	/**
18	* Initialize this class
19	*
20	* @return void
21	*/
22	public static function init() {
23
24	// ignore cft.
25	add_action( 'init', array( __CLASS__, 'ignore_cft' ) );
26
27	// get edit ticket fields.
28	add_action( 'wp_ajax_wpsc_it_get_edit_ticket_fields', array( __CLASS__, 'it_get_edit_ticket_fields' ) );
29	add_action( 'wp_ajax_nopriv_wpsc_it_get_edit_ticket_fields', array( __CLASS__, 'it_get_edit_ticket_fields' ) );
30	add_action( 'wp_ajax_wpsc_it_set_edit_ticket_fields', array( __CLASS__, 'it_set_edit_ticket_fields' ) );
31	add_action( 'wp_ajax_nopriv_wpsc_it_set_edit_ticket_fields', array( __CLASS__, 'it_set_edit_ticket_fields' ) );
32
33	// ticket fields.
34	add_action( 'wp_ajax_wpsc_get_tw_ticket_fields', array( __CLASS__, 'get_tw_ticket_fields' ) );
35	add_action( 'wp_ajax_wpsc_set_tw_ticket_fields', array( __CLASS__, 'set_tw_ticket_fields' ) );
36	}
37
38	/**
39	* Set ignore custom field types for ticket fields
40	*
41	* @return void
42	*/
43	public static function ignore_cft() {
44
45	self::$ignore_cft = apply_filters( 'wpsc_ignore_edit_ticket_field_cft', array( 'cf_html' ) );
46	}
47
48	/**
49	* Prints body of current widget
50	*
51	* @param WPSC_Ticket $ticket - ticket object.
52	* @param array $settings - widget settings.
53	* @return void
54	*/
55	public static function print_widget( $ticket, $settings ) {
56
57	$current_user = WPSC_Current_User::$current_user;
58	if ( ! (
59	(
60	(
61	WPSC_Individual_Ticket::$view_profile == 'customer' \|\|
62	$ticket->customer->id == $current_user->customer->id
63	) &&
64	$settings['allow-customer']
65	) \|\|
66	( WPSC_Individual_Ticket::$view_profile == 'agent' && in_array( $current_user->agent->role, $settings['allowed-agent-roles'] ) )
67	) ) {
68	return;
69	}
70	$show_edit = (
71	$ticket->is_active &&
72	WPSC_Individual_Ticket::$view_profile == 'agent' &&
73	WPSC_Individual_Ticket::has_ticket_cap( 'ctf' ) &&
74	! WPSC_Individual_Ticket::$is_restricted
75	);
76	self::render_widget( $ticket, $settings, $show_edit, false );
77	}
78
79	/**
80	* Prints body of current widget
81	*
82	* @param WPSC_Ticket $ticket - ticket object.
83	* @param array $settings - widget settings.
84	* @return void
85	*/
86	public static function print_archive_widget( $ticket, $settings ) {
87
88	$current_user = WPSC_Current_User::$current_user;
89	if ( ! (
90	(
91	(
92	WPSC_Individual_Archive_Ticket::$view_profile == 'customer' \|\|
93	$ticket->customer->id == $current_user->customer->id
94	) &&
95	$settings['allow-customer']
96	) \|\|
97	( WPSC_Individual_Archive_Ticket::$view_profile == 'agent' && in_array( $current_user->agent->role, $settings['allowed-agent-roles'] ) )
98	) ) {
99	return;
100	}
101	self::render_widget( $ticket, $settings, false, true );
102	}
103
104	/**
105	* Render widget
106	*
107	* @param WPSC_Ticket\|WPSC_Archive_Ticket $ticket - ticket object.
108	* @param array $settings - widget settings.
109	* @param bool $show_edit - show edit button.
110	* @param bool $is_archive - is archive ticket.
111	* @return void
112	*/
113	private static function render_widget( $ticket, $settings, $show_edit, $is_archive ) {
114	$flag = false;
115	$title = $settings['title']
116	? WPSC_Translations::get( 'wpsc-twt-ticket-fields', stripslashes( $settings['title'] ) )
117	: stripslashes( $settings['title'] );
118	?>
119	<div class="wpsc-it-widget wpsc-itw-ticket-fields">
120	<div class="wpsc-widget-header">
121	<h2><?php echo esc_attr( $title ); ?></h2>
122	<?php
123	if ( $show_edit ) :
124	?>
125	<span onclick="wpsc_it_get_edit_ticket_fields(<?php echo esc_attr( $ticket->id ); ?>, '<?php echo esc_attr( wp_create_nonce( 'wpsc_it_get_edit_ticket_fields' ) ); ?>')"><?php WPSC_Icons::get( 'edit' ); ?></span>
126	<?php
127	endif;
128	?>
129	<span class="wpsc-itw-toggle" data-widget="wpsc-itw-ticket-fields"><?php WPSC_Icons::get( 'chevron-up' ); ?></span>
130	</div>
131	<div class="wpsc-widget-body">
132	<?php
133	$cft_exclude = apply_filters( 'wpsc_it_widget_exclude_cft', array() );
134	foreach ( WPSC_Custom_Field::$custom_fields as $cf ) :
135	if ( in_array( $cf->type::$slug, $cft_exclude ) ) {
136	continue;
137	}
138	if ( $cf->field == 'ticket' && ! $cf->type::$is_default && ( $ticket->{$cf->slug} \|\| ( $cf->type::$slug == 'cf_number' && is_numeric( $ticket->{$cf->slug} ) ) ) ) :
139	if ( $cf->type::$is_date && ! is_object( $ticket->{$cf->slug} ) ) {
140	continue;
141	}
142	$flag = ! $flag ? true : $flag
143	?>
144	<div class="info-list-item">
145	<div class="info-label"><?php echo esc_attr( $cf->name ); ?>:</div>
146	<div class="info-val">
147	<?php
148	$cf->type::print_widget_ticket_field_val( $cf, $ticket );
149	?>
150	</div>
151	</div>
152	<?php
153	endif;
154	endforeach;
155	if ( ! $flag ) :
156	?>
157	<div class="wpsc-widget-default"><?php esc_attr_e( 'Not Applicable', 'supportcandy' ); ?></div>
158	<?php
159	endif;
160	do_action( 'wpsc_itw_ticket_fields', $ticket )
161	?>
162	</div>
163	</div>
164	<?php
165	}
166
167	/**
168	* Get edit ticket fields
169	*
170	* @return void
171	*/
172	public static function it_get_edit_ticket_fields() {
173
174	if ( check_ajax_referer( 'wpsc_it_get_edit_ticket_fields', '_ajax_nonce', false ) != 1 ) {
175	wp_send_json_error( 'Unauthorized request!', 401 );
176	}
177
178	WPSC_Individual_Ticket::load_current_ticket();
179
180	$current_user = WPSC_Current_User::$current_user;
181	if ( ! ( $current_user->is_agent && WPSC_Individual_Ticket::has_ticket_cap( 'ctf' ) ) ) {
182	wp_send_json_error( 'Something went wrong!', 401 );
183	}
184
185	$ticket = WPSC_Individual_Ticket::$ticket;
186
187	$widgets = get_option( 'wpsc-ticket-widget' );
188	$title = $widgets['ticket-fields']['title'];
189
190	ob_start()
191	?>
192	<form action="#" onsubmit="return false;" class="change-ticket-fields">
193
194	<div class="wpsc-input-group" style="align-items:flex-end;">
195	<input type="text" id="cft_search" placeholder="<?php esc_attr_e( 'Search...', 'supportcandy' ); ?>" autocomplete="off" style="max-width:200px;">
196	</div>
197
198	<div id="tf_cf_list">
199	<?php
200
201	foreach ( WPSC_Custom_Field::$custom_fields as $cf ) {
202
203	if (
204	! class_exists( $cf->type ) \|\|
205	$cf->type::$is_default \|\|
206	$cf->field != 'ticket' \|\|
207	in_array( $cf->type::$slug, self::$ignore_cft )
208	) {
209	continue;
210	}
211
212	$cf->type::print_edit_ticket_cf( $cf, $ticket );
213	}
214
215	do_action( 'wpsc_get_tw_ticket_fields_body' );
216	?>
217	</div>
218
219	<input type="hidden" name="action" value="wpsc_it_set_edit_ticket_fields">
220	<input type="hidden" name="ticket_id" value="<?php echo esc_attr( $ticket->id ); ?>">
221	<input type="hidden" name="_ajax_nonce" value="<?php echo esc_attr( wp_create_nonce( 'wpsc_it_set_edit_ticket_fields' ) ); ?>">
222
223	<script>
224	jQuery('#cft_search').keyup(function(e) {
225	var val = jQuery(this).val().trim();
226	var regex = new RegExp(val, "i");
227	jQuery('.change-ticket-fields .wpsc-tff').each(function(){
228	var name = jQuery(this).find('.wpsc-tff-label').text();
229	if (name.search(regex) < 0) {
230	jQuery(this).hide();
231	} else {
232	jQuery(this).show();
233	}
234	})
235	});
236	</script>
237
238	</form>
239	<?php
240	do_action( 'wpsc_get_tw_ticket_fields_footer', $ticket );
241	$body = ob_get_clean();
242
243	ob_start();
244	?>
245	<button class="wpsc-button small primary" onclick="wpsc_it_set_edit_ticket_fields(this, <?php echo esc_attr( $ticket->id ); ?>);">
246	<?php esc_attr_e( 'Submit', 'supportcandy' ); ?>
247	</button>
248	<button class="wpsc-button small secondary" onclick="wpsc_close_modal();">
249	<?php esc_attr_e( 'Cancel', 'supportcandy' ); ?>
250	</button>
251	<?php
252	$footer = ob_get_clean();
253
254	$response = array(
255	'title' => $title,
256	'body' => $body,
257	'footer' => $footer,
258	);
259	wp_send_json( $response );
260	}
261
262	/**
263	* Set edit ticket fields
264	*
265	* @return void
266	*/
267	public static function it_set_edit_ticket_fields() {
268
269	if ( check_ajax_referer( 'wpsc_it_set_edit_ticket_fields', '_ajax_nonce', false ) != 1 ) {
270	wp_send_json_error( 'Unauthorized request!', 401 );
271	}
272
273	WPSC_Individual_Ticket::load_current_ticket();
274	if ( WPSC_Individual_Ticket::$is_restricted ) {
275	wp_send_json_error( 'Unauthorised request!', 401 );
276	}
277
278	$current_user = WPSC_Current_User::$current_user;
279	if ( ! ( $current_user->is_agent && WPSC_Individual_Ticket::has_ticket_cap( 'ctf' ) ) ) {
280	wp_send_json_error( 'Something went wrong!', 401 );
281	}
282
283	$ticket = clone WPSC_Individual_Ticket::$ticket;
284	if ( ! $ticket->is_active ) {
285	wp_send_json_error( 'Something went wrong!', 400 );
286	}
287
288	foreach ( WPSC_Custom_Field::$custom_fields as $cf ) {
289
290	if (
291	! class_exists( $cf->type ) \|\|
292	$cf->type::$is_default \|\|
293	$cf->field != 'ticket' \|\|
294	in_array( $cf->type::$slug, self::$ignore_cft )
295	) {
296	continue;
297	}
298
299	$ticket = $cf->type::set_edit_ticket_cf( $cf, $ticket );
300	}
301
302	if ( $ticket != WPSC_Individual_Ticket::$ticket ) {
303
304	$ticket->date_updated = new DateTime();
305	$ticket->save();
306
307	do_action( 'wpsc_change_ticket_fields', WPSC_Individual_Ticket::$ticket, $ticket );
308	}
309
310	wp_die();
311	}
312
313	/**
314	* Get Ticket fields
315	*/
316	public static function get_tw_ticket_fields() {
317
318	if ( ! WPSC_Functions::is_site_admin() ) {
319	wp_send_json_error( __( 'Unauthorized access!', 'supportcandy' ), 401 );
320	}
321
322	$ticket_widgets = get_option( 'wpsc-ticket-widget', array() );
323	$ticket_fields = $ticket_widgets['ticket-fields'];
324	$title = $ticket_fields['title'];
325	$roles = get_option( 'wpsc-agent-roles', array() );
326	ob_start();
327	?>
328
329	<form action="#" onsubmit="return false;" class="wpsc-frm-edit-ticket-fields">
330	<div class="wpsc-input-group">
331	<div class="label-container">
332	<label for=""><?php esc_attr_e( 'Title', 'supportcandy' ); ?></label>
333	</div>
334	<input name="label" type="text" value="<?php echo esc_attr( $ticket_fields['title'] ); ?>" autocomplete="off">
335	</div>
336	<div class="wpsc-input-group">
337	<div class="label-container">
338	<label for=""><?php esc_attr_e( 'Enable', 'supportcandy' ); ?></label>
339	</div>
340	<select name="is_enable">
341	<option <?php selected( $ticket_fields['is_enable'], '1' ); ?> value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
342	<option <?php selected( $ticket_fields['is_enable'], '0' ); ?> value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
343	</select>
344	</div>
345	<div class="wpsc-input-group">
346	<div class="label-container">
347	<label for=""><?php esc_attr_e( 'Allowed for customer', 'supportcandy' ); ?></label>
348	</div>
349	<select id="allow-customer" name="allow-customer">
350	<option <?php selected( $ticket_fields['allow-customer'], '1' ); ?> value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
351	<option <?php selected( $ticket_fields['allow-customer'], '0' ); ?> value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
352	</select>
353	</div>
354	<div class="wpsc-input-group">
355	<div class="label-container">
356	<label for=""><?php esc_attr_e( 'Allowed agent roles', 'supportcandy' ); ?></label>
357	</div>
358	<select multiple id="wpsc-select-agents" name="agents[]" placeholder="search agent...">
359	<?php
360	foreach ( $roles as $key => $role ) :
361	$selected = in_array( $key, $ticket_fields['allowed-agent-roles'] ) ? 'selected="selected"' : ''
362	?>
363	<option <?php echo esc_attr( $selected ); ?> value="<?php echo esc_attr( $key ); ?>"><?php echo esc_attr( $role['label'] ); ?></option>
364	<?php
365	endforeach;
366	?>
367	</select>
368	</div>
369	<script>
370	jQuery('#wpsc-select-agents').selectWoo({
371	allowClear: false,
372	placeholder: ""
373	});
374	</script>
375	<?php do_action( 'wpsc_get_ticket_fields_body' ); ?>
376	<input type="hidden" name="action" value="wpsc_set_tw_ticket_fields">
377	<input type="hidden" name="_ajax_nonce" value="<?php echo esc_attr( wp_create_nonce( 'wpsc_set_tw_ticket_fields' ) ); ?>">
378	</form>
379	<?php
380	$body = ob_get_clean();
381
382	ob_start();
383	?>
384	<button class="wpsc-button small primary" onclick="wpsc_set_tw_ticket_fields(this);">
385	<?php esc_attr_e( 'Submit', 'supportcandy' ); ?>
386	</button>
387	<button class="wpsc-button small secondary" onclick="wpsc_close_modal();">
388	<?php esc_attr_e( 'Cancel', 'supportcandy' ); ?>
389	</button>
390	<?php
391	do_action( 'wpsc_get_tw_ticket_fields_widget_footer' );
392	$footer = ob_get_clean();
393
394	$response = array(
395	'title' => $title,
396	'body' => $body,
397	'footer' => $footer,
398	);
399	wp_send_json( $response );
400	}
401
402	/**
403	* Set Ticket fields
404	*/
405	public static function set_tw_ticket_fields() {
406
407	if ( check_ajax_referer( 'wpsc_set_tw_ticket_fields', '_ajax_nonce', false ) != 1 ) {
408	wp_send_json_error( 'Unauthorized request!', 401 );
409	}
410
411	if ( ! WPSC_Functions::is_site_admin() ) {
412	wp_send_json_error( __( 'Unauthorized access!', 'supportcandy' ), 401 );
413	}
414
415	$label = isset( $_POST['label'] ) ? sanitize_text_field( wp_unslash( $_POST['label'] ) ) : '';
416	if ( ! $label ) {
417	wp_send_json_error( __( 'Bad request!', 'supportcandy' ), 400 );
418	}
419
420	$is_enable = isset( $_POST['is_enable'] ) ? intval( $_POST['is_enable'] ) : 0;
421	$allow_for_customer = isset( $_POST['allow-customer'] ) ? intval( $_POST['allow-customer'] ) : 0;
422	$agents = isset( $_POST['agents'] ) ? array_filter( array_map( 'intval', $_POST['agents'] ) ) : array();
423
424	$ticket_widgets = get_option( 'wpsc-ticket-widget', array() );
425
426	$ticket_widgets['ticket-fields']['title'] = $label;
427	$ticket_widgets['ticket-fields']['is_enable'] = $is_enable;
428	$ticket_widgets['ticket-fields']['allow-customer'] = $allow_for_customer;
429	$ticket_widgets['ticket-fields']['allowed-agent-roles'] = $agents;
430	update_option( 'wpsc-ticket-widget', $ticket_widgets );
431
432	// remove string translations.
433	WPSC_Translations::remove( 'wpsc-twt-ticket-fields' );
434	WPSC_Translations::add( 'wpsc-twt-ticket-fields', stripslashes( $label ) );
435	wp_die();
436	}
437	}
438	endif;
439
440	WPSC_ITW_Ticket_Fields::init();
441