supportcandy / includes / functions / check_ticket_conditions.php

check_ticket_conditions.php in SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 2.3.1, at includes/functions/check_ticket_conditions.php

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1	<?php
2	if ( ! defined( 'ABSPATH' ) ) {
3	exit; // Exit if accessed directly
4	}
5
6	$conditions = $conditions ? json_decode($conditions) : array();
7	$meta_keys = $this->get_all_meta_keys();
8	$flag = true;
9
10	/**
11	* Conditions of same fields sort
12	*/
13	$unique_conditions = array();
14
15	foreach ($conditions as $condition){
16
17	$unique_conditions[$condition->field][] = $condition;
18
19	}
20
21	foreach ( $unique_conditions as $field_key => $unique_condition ){
22
23	$inner_flag = false;
24
25	if ( is_numeric($field_key) ){
26
27	foreach ( $unique_condition as $condition) {
28
29	$custom_field = get_term_by('id', $field_key, 'wpsc_ticket_custom_fields');
30	$custom_field_type = get_term_meta( $custom_field->term_id, 'wpsc_tf_type', true);
31
32	if($custom_field_type=='0'){
33
34	switch ( $custom_field->slug ) {
35
36	case 'ticket_category':
37	case 'ticket_priority':
38	case 'ticket_status':
39	case 'customer_name':
40	case 'customer_email':
41	case 'ticket_subject':
42
43	$field_val = $this->get_ticket_fields( $ticket_id, $custom_field->slug );
44	if( $condition->compare == 'match' ) {
45	$inner_flag = $condition->cond_val == $field_val ? true : false;
46	} elseif( $condition->compare == 'not_match' ) {
47	$inner_flag = $condition->cond_val != $field_val ? true : false;
48	}else {
49	if(strpos($condition->cond_val , '*')){
50	if(fnmatch($condition->cond_val,$field_val)){
51	$inner_flag = true;
52	}
53	}else{
54	$inner_flag = strpos( $field_val, $condition->cond_val ) !== false ? true : false;
55	}
56	}
57	break;
58
59	case 'assigned_agent' :
60
61	$field_val = $this->get_ticket_meta( $ticket_id, $custom_field->slug );
62	if( $condition->compare == 'match' ) {
63	$inner_flag = in_array( $condition->cond_val, $field_val ) ? true : false;
64	} elseif( $condition->compare == 'not_match' ) {
65	$inner_flag = (!in_array( $condition->cond_val, $field_val )) ? true : false;
66	}
67	break;
68
69	case 'ticket_description':
70
71	$ticket_description = $this->get_ticket_description( $ticket_id );
72	if( $condition->compare == 'match' ) {
73	$inner_flag = $condition->cond_val == strip_tags($ticket_description['description']) ? true : false;
74	}elseif( $condition->compare == 'not_match' ) {
75	$inner_flag = $condition->cond_val != strip_tags($ticket_description['description']) ? true : false;
76	}else {
77	$inner_flag = strpos( $ticket_description['description'], $condition->cond_val ) !== false ? true : false;
78	}
79	break;
80
81	}
82
83	} else {
84
85	switch($custom_field_type){
86
87	case 1 :
88	case 2 :
89	case 4 :
90	case 5 :
91	case 7 :
92	case 8 :
93	case 9 :
94
95	$field_val = $this->get_ticket_meta( $ticket_id, $custom_field->slug, true );
96	if( $condition->compare == 'match' ) {
97	$inner_flag = $condition->cond_val == $field_val ? true : false;
98	}elseif( $condition->compare == 'not_match' ) {
99	$inner_flag = $condition->cond_val != $field_val ? true : false;
100	}else {
101	if(strpos($condition->cond_val , '*')){
102	if(fnmatch($condition->cond_val,$field_val)){
103	$inner_flag = true;
104	}
105	}else{
106	$inner_flag = strpos( $field_val, $condition->cond_val ) !== false ? true : false;
107	}
108	}
109	break;
110
111	case 3:
112
113	$field_val = $this->get_ticket_meta( $ticket_id, $custom_field->slug );
114	if( $condition->compare == 'match' ) {
115	$inner_flag = in_array( $condition->cond_val, $field_val ) ? true : false;
116	} elseif( $condition->compare == 'not_match' ) {
117	$inner_flag = (!in_array( $condition->cond_val, $field_val )) ? true : false;
118	}
119
120	break;
121
122	default:
123	$inner_flag = apply_filters( 'wpsc_check_ticket_conditions_custom_field_type', $inner_flag, $ticket_id, $condition, $custom_field_type , $custom_field );
124
125	}
126
127	}
128
129	if( $inner_flag ) break;
130
131	}
132
133	} else {
134
135	if( $field_key == 'agent_created' ){
136
137	$agent_created = $this->get_ticket_fields( $ticket_id, 'agent_created' );
138	foreach ( $unique_condition as $condition) {
139	if( $condition->compare == 'match' ) {
140	$inner_flag = ( $condition->cond_val == 'agent' && $agent_created > 0 ) \|\| ( $condition->cond_val == 'user' && $agent_created == 0 ) ? true : false;
141	}elseif( $condition->compare == 'not_match' ) {
142	$inner_flag = ( $condition->cond_val == 'agent' && $agent_created == 0 ) \|\| ( $condition->cond_val == 'user' && $agent_created > 0 ) ? true : false;
143	}
144	if( $inner_flag ) break;
145	}
146
147	}
148
149	if( $field_key == 'user_type' ){
150
151	$user_type = $this->get_ticket_fields( $ticket_id, 'user_type' );
152	foreach ( $unique_condition as $condition) {
153	if( $condition->compare == 'match' ) {
154	$inner_flag = ( $condition->cond_val == 'user' && $user_type == 'user' ) \|\| ( $condition->cond_val == 'guest' && $user_type == 'guest' ) ? true : false;
155	}elseif( $condition->compare == 'not_match' ) {
156	$inner_flag = ( $condition->cond_val == 'user' && $user_type == 'guest' ) \|\| ( $condition->cond_val == 'guest' && $user_type == 'user' ) ? true : false;
157	}
158	if( $inner_flag ) break;
159	}
160
161	}
162
163	if( $field_key == 'user_wp_roles' ){
164
165	$user_email = $this->get_ticket_fields( $ticket_id, 'customer_email' );
166	$user = get_user_by('email', $user_email);
167	if($user){
168	$user_data = get_userdata($user->ID);
169	$roles = $user_data->roles;
170	foreach ( $unique_condition as $condition) {
171	if( $condition->compare == 'match' ) {
172	$inner_flag = ( in_array($condition->cond_val, $roles) ) ? true : false;
173	}elseif( $condition->compare == 'not_match' ) {
174	$inner_flag = ( !in_array($condition->cond_val, $roles) ) ? true : false;
175	}
176	if( $inner_flag ) break;
177	}
178	}
179	}
180
181	$inner_flag = apply_filters( 'wpsc_check_custom_ticket_condition', $inner_flag, $ticket_id, $unique_condition );
182
183	}
184
185	if( !$inner_flag ){
186
187	$flag = false;
188	break;
189
190	}
191
192	}
193