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<?php |
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if ( ! defined( 'ABSPATH' ) ) { |
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exit; // Exit if accessed directly |
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} |
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|
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global $current_user, $wpscfunction,$wpdb; |
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|
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$wpsc_ticket_id_type = get_option('wpsc_ticket_id_type'); |
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|
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// Ticket Status |
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$default_status = get_option('wpsc_default_ticket_status'); |
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|
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// Customer name |
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$customer_name = isset($args['customer_name']) ? sanitize_text_field($args['customer_name']) : ''; |
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|
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// Customer email |
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$customer_email = isset($args['customer_email']) ? sanitize_email($args['customer_email']) : ''; |
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|
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// Subject |
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$ticket_subject = isset($args['ticket_subject']) ? sanitize_text_field($args['ticket_subject']) : apply_filters( 'wpsc_default_subject_text', __('NA','supportcandy') ); |
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|
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// Category |
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$default_category = get_option('wpsc_default_ticket_category'); |
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$ticket_category = isset($args['ticket_category']) ? intval($args['ticket_category']) : $default_category; |
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|
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// Priority |
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$default_priority = get_option('wpsc_default_ticket_priority'); |
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|
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$user_data = get_user_by('email' ,$customer_email); |
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if($user_data){ |
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$user_type = "user"; |
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} |
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else { |
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$user_type = "guest"; |
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} |
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|
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// Agent created |
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$agent_created_value = 0; |
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if ( !is_multisite() || !is_super_admin($current_user->ID)) { |
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if ($current_user->has_cap('wpsc_agent') && $customer_email!=$current_user->user_email) { |
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$agents = get_terms([ |
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'taxonomy' => 'wpsc_agents', |
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'hide_empty' => false, |
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'meta_query' => array( |
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'relation' => 'AND', |
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array( |
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'key' => 'user_id', |
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'value' => $current_user->ID, |
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'compare' => '=' |
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) |
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), |
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]); |
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if(!$agents) die(); |
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$agent_created_value = $agents[0]->term_id; |
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} else { |
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$agent_created_value = 0; |
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} |
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} |
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|
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$values = array( |
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'ticket_status' => $default_status, |
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'customer_name' => $customer_name, |
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'customer_email' => $customer_email, |
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'ticket_subject' => $ticket_subject, |
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'user_type' => $user_type, |
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'ticket_category' => $default_category, |
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'ticket_priority' => $default_priority, |
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'date_created' => date("Y-m-d H:i:s"), |
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'date_updated' => date("Y-m-d H:i:s"), |
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'ip_address' => ' ', |
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'agent_created' => $agent_created_value, |
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'ticket_auth_code' => $this->getRandomString(10), |
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'active' => '1' |
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); |
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if(!$wpsc_ticket_id_type){ |
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$id = 0; |
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$id_range = $wpscfunction->get_ticket_id_range(); |
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do { |
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$id = rand($id_range['start_id'], $id_range['end_id']); |
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$sql = "select id from {$wpdb->prefix}wpsc_ticket where id=" . $id; |
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$result = $wpdb->get_var($sql); |
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} while ($result); |
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$values['id'] = $id; |
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} |
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$wpdb->insert( $wpdb->prefix . 'wpsc_ticket', $values); |
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|
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$ticket_id = $wpdb->insert_id; |
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|
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$wpscfunction->add_ticket_meta($ticket_id,'assigned_agent',0); |
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|
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// Custom fields |
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$fields = get_terms([ |
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'taxonomy' => 'wpsc_ticket_custom_fields', |
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'hide_empty' => false, |
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'orderby' => 'meta_value_num', |
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'meta_key' => 'wpsc_tf_load_order', |
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'order' => 'ASC', |
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'meta_query' => array( |
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'relation' => 'AND', |
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array( |
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'key' => 'agentonly', |
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'value' => array(0,1), |
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'compare' => 'IN' |
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), |
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array( |
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'key' => 'wpsc_tf_type', |
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'value' => '0', |
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'compare' => '>' |
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), |
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), |
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]); |
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|
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foreach ($fields as $field) { |
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$tf_type = get_term_meta( $field->term_id, 'wpsc_tf_type', true); |
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switch ($tf_type) { |
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case '1': |
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case '2': |
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case '4': |
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case '5': |
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case '7': |
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case '8': |
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case '9': |
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$text = isset($args[$field->slug]) ? $args[$field->slug] : ''; |
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$wpscfunction->add_ticket_meta($ticket_id, $field->slug,$text); |
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break; |
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|
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case '3': |
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case '10': |
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$arrVal = isset($args[$field->slug]) && is_array($args[$field->slug]) ? $args[$field->slug] : array(); |
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if($arrVal){ |
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foreach ($arrVal as $key => $value) { |
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$wpscfunction->add_ticket_meta($ticket_id, $field->slug,$value); |
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update_term_meta ($value, 'active', '1'); |
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} |
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} |
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break; |
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case '6': |
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case '18': |
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case '21': |
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$date = isset($args[$field->slug]) && $args[$field->slug] ? $args[$field->slug] : ''; |
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if($date) { |
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$wpscfunction->add_ticket_meta($ticket_id, $field->slug,$date); |
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} |
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break; |
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|
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default: |
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do_action('wpsc_add_ticket_meta_custom_field',$ticket_id,$tf_type,$args,$field); |
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break; |
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} |
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} |
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|
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// Description |
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$ticket_description = isset($args['ticket_description']) ? $args['ticket_description'] : apply_filters( 'wpsc_default_description_text', __('NA','supportcandy') ); |
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$description_attachment = isset($args['desc_attachment']) ? $args['desc_attachment'] : array(); |
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$attachments = array(); |
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if($description_attachment){ |
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foreach ($description_attachment as $key => $value) { |
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$attachment_id = intval($value); |
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$attachments[] = $attachment_id; |
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update_term_meta ($attachment_id, 'active', '1'); |
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} |
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} |
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do_action( 'wpsc_ticket_created', $ticket_id ); |
