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<?php |
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if ( ! defined( 'ABSPATH' ) ) { |
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exit; // Exit if accessed directly |
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} |
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|
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global $current_user, $wpscfunction,$wpdb; |
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|
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$wpsc_ticket_id_type = get_option('wpsc_ticket_id_type'); |
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|
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// Ticket Status |
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$default_status = get_option('wpsc_default_ticket_status'); |
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$ticket_status = isset($args['ticket_status']) ? intval($args['ticket_status']) : $default_status; |
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$ticket_status = apply_filters('wpsc_create_ticket_status', $ticket_status, $args); |
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|
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// Customer name |
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$customer_name = isset($args['customer_name']) ? $args['customer_name'] : ''; |
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|
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// Customer email |
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$customer_email = isset($args['customer_email']) ? sanitize_text_field($args['customer_email']) : ''; |
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|
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// Subject |
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$subject = get_term_by('slug', 'ticket_subject', 'wpsc_ticket_custom_fields' ); |
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$wpsc_default_sub = get_term_meta( $subject->term_id,'wpsc_tf_default_subject',true); |
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$wpsc_tf_limit = get_term_meta( $subject->term_id,'wpsc_tf_limit',true); |
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$ticket_subject = isset($args['ticket_subject']) ? sanitize_text_field($args['ticket_subject']) : apply_filters( 'wpsc_default_subject_text', $wpsc_default_sub,$args ); |
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$ticket_subject = $wpscfunction->remove_emoji($ticket_subject); |
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if($wpsc_tf_limit){ |
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$ticket_subject = substr($args['ticket_subject'],0,$wpsc_tf_limit); |
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} |
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|
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// Category |
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$default_category = get_option('wpsc_default_ticket_category'); |
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$ticket_category = isset($args['ticket_category']) ? intval($args['ticket_category']) : $default_category; |
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$ticket_category = apply_filters('wpsc_create_ticket_category', $ticket_category, $args); |
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|
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// Priority |
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$default_priority = get_option('wpsc_default_ticket_priority'); |
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$ticket_priority = isset($args['ticket_priority']) ? intval($args['ticket_priority']) : $default_priority; |
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$ticket_priority = apply_filters('wpsc_create_ticket_priority', $ticket_priority, $args); |
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|
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$reply_source = isset($args['reply_source']) ? sanitize_text_field($args['reply_source']) : 'browser'; |
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|
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$report_display = get_option('wpsc_report_raised_by_user'); |
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|
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$user_data = get_user_by('email' ,$customer_email); |
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if($user_data){ |
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$user_type = "user"; |
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} |
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else { |
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$user_type = "guest"; |
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} |
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|
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$agent_created = 0; |
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|
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if ( ($current_user->has_cap('wpsc_agent') && $customer_email!=$current_user->user_email && !is_multisite()) || ($current_user->has_cap('wpsc_agent') && is_multisite() && !is_super_admin($current_user->ID))) { |
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$agents = get_terms([ |
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'taxonomy' => 'wpsc_agents', |
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'hide_empty' => false, |
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'meta_query' => array( |
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'relation' => 'AND', |
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array( |
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'key' => 'user_id', |
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'value' => $current_user->ID, |
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'compare' => '=' |
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) |
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), |
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]); |
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if(!$agents) die(); |
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$agent_created = $agents[0]->term_id; |
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} |
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|
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$ip_address = isset($_SERVER) && isset($_SERVER['REMOTE_ADDR'])?$_SERVER['REMOTE_ADDR']:''; |
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if (strlen($ip_address)>28 || $ip_address == '::1') { |
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$ip_address = ''; |
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} |
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|
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$values = array( |
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'ticket_status' => $ticket_status, |
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'customer_name' => $customer_name, |
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'customer_email' => $customer_email, |
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'ticket_subject' => $ticket_subject, |
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'user_type' => $user_type, |
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'ticket_category' => $ticket_category, |
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'ticket_priority' => $ticket_priority, |
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'date_created' => date("Y-m-d H:i:s"), |
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'date_updated' => date("Y-m-d H:i:s"), |
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'ip_address' => $ip_address, |
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'agent_created' => $agent_created, |
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'ticket_auth_code' => $this->getRandomString(10), |
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'active' => '1' |
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); |
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|
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if(!$wpsc_ticket_id_type){ |
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$id = 0; |
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$id_range = $wpscfunction->get_ticket_id_range(); |
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do { |
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$id = rand($id_range['start_id'], $id_range['end_id']); |
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$sql = "select id from {$wpdb->prefix}wpsc_ticket where id=" . $id; |
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$result = $wpdb->get_var($sql); |
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} while ($result); |
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$values['id'] = $id; |
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} |
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|
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$ticket_id = $wpscfunction->create_new_ticket($values); |
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|
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// Custom fields |
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$fields = get_terms([ |
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'taxonomy' => 'wpsc_ticket_custom_fields', |
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'hide_empty' => false, |
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'orderby' => 'meta_value_num', |
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'meta_key' => 'wpsc_tf_load_order', |
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'order' => 'ASC', |
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'meta_query' => array( |
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'relation' => 'AND', |
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array( |
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'key' => 'agentonly', |
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'value' => '0', |
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'compare' => '=' |
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), |
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array( |
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'key' => 'wpsc_tf_type', |
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'value' => '0', |
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'compare' => '>' |
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), |
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), |
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]); |
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|
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if($fields){ |
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foreach ($fields as $field) { |
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$tf_type = get_term_meta( $field->term_id, 'wpsc_tf_type', true); |
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switch ($tf_type) { |
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case '1': |
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case '2': |
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case '4': |
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case '5': |
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case '7': |
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case '8': |
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case '9': |
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case '21': |
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$text = isset($args[$field->slug]) ? $args[$field->slug] : ''; |
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if($text){ |
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$wpscfunction->add_ticket_meta($ticket_id, $field->slug,$text); |
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} |
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break; |
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case '3': |
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case '10': |
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$arrVal = isset($args[$field->slug]) && is_array($args[$field->slug]) ? $args[$field->slug] : array(); |
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if($arrVal){ |
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foreach ($arrVal as $key => $value) { |
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$wpscfunction->add_ticket_meta($ticket_id, $field->slug,$value); |
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update_term_meta ($value, 'active', '1'); |
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} |
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} |
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break; |
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|
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case '6': |
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case '18': |
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$date = isset($args[$field->slug]) && $args[$field->slug] ? $args[$field->slug] : ''; |
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if($date) { |
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$date = $wpscfunction->calenderDateFormatToDateTime($date); |
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$wpscfunction->add_ticket_meta($ticket_id, $field->slug,$date); |
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} |
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break; |
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|
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default: |
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do_action('wpsc_add_ticket_meta_custom_field',$ticket_id,$tf_type,$args,$field); |
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break; |
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} |
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} |
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} |
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|
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$assigned_agent = array(); |
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$assigned_agent = apply_filters( 'wpsc_get_ticket_assigned_agent', $assigned_agent,$args,$ticket_id); |
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|
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if(!empty($assigned_agent)){ |
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$wpscfunction->assign_agent( $ticket_id, array_unique($assigned_agent)); |
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}else{ |
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$wpscfunction->add_ticket_meta($ticket_id,'assigned_agent','0'); |
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} |
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|
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$wpscfunction->add_ticket_meta($ticket_id,'prev_assigned_agent','0'); |
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|
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// Description |
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$description = get_term_by('slug', 'ticket_description', 'wpsc_ticket_custom_fields' ); |
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$wpsc_default_desc = get_term_meta( $description->term_id,'wpsc_tf_default_description',true); |
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$ticket_description = isset($args['ticket_description']) ? $args['ticket_description'] : apply_filters( 'wpsc_default_description_text', $wpsc_default_desc ); |
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$description_attachment = isset($args['desc_attachment']) ? $args['desc_attachment'] : array(); |
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$attachments = array(); |
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foreach ($description_attachment as $key => $value) { |
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$attachment_id = intval($value); |
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$attachments[] = $attachment_id; |
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update_term_meta ($attachment_id, 'active', '1'); |
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} |
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|
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$signature = ''; |
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|
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if($agent_created && $report_display == 'agent'){ |
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$signature = get_user_meta($current_user->ID,'wpsc_agent_signature',true); |
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}elseif($user_data && $user_data->has_cap('wpsc_agent')){ |
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$signature = get_user_meta($user_data->ID,'wpsc_agent_signature',true); |
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} |
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if($signature){ |
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$signature= stripcslashes(htmlspecialchars_decode($signature, ENT_QUOTES)); |
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$ticket_description.= $signature; |
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} |
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|
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$os_platform = $wpscfunction->get_os(); |
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$browser = $wpscfunction->get_browser(); |
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|
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$user_seen = 'null'; |
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if($current_user->user_email == $customer_email){ |
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$user_seen = date("Y-m-d H:i:s"); |
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} |
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|
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if($agent_created){ |
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$agent_name = $current_user->display_name; |
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$agent_email = $current_user->user_email; |
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} |
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|
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// Save thread description |
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$thread_args = array( |
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'ticket_id' => $ticket_id, |
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'reply_body' => $this->replace_macro($ticket_description,$ticket_id), |
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'customer_name' => $agent_created && $report_display == 'agent' ? $agent_name : $customer_name, |
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'customer_email' => $agent_created && $report_display == 'agent' ? $agent_email : $customer_email, |
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'attachments' => $attachments, |
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'thread_type' => 'report', |
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'ip_address' => $ip_address, |
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'reply_source' => $reply_source , |
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'os' => $os_platform, |
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'browser' => $browser, |
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'user_seen' => $user_seen |
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); |
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|
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$thread_args = apply_filters( 'wpsc_thread_args', $thread_args ); |
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$thread_id = $this->submit_ticket_thread($thread_args); |
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|
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$wpsc_reg_guest_user_after_create_ticket = get_option('wpsc_reg_guest_user_after_create_ticket'); |
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|
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if($wpsc_reg_guest_user_after_create_ticket && !email_exists($customer_email) ) { |
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$random_password = wp_generate_password( $length=12, $include_standard_special_chars=false ); |
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$user_id = wp_create_user( $customer_name, $random_password, $customer_email ); |
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$creds = array( |
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'user_login' => $customer_name, |
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'user_password' => $random_password, |
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); |
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wp_new_user_notification($user_id,null,'both'); |
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|
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if (!$agent_created) { |
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wp_signon($creds, false); |
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} |
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} |
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|
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do_action( 'wpsc_ticket_created', $ticket_id ); |
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|
