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<?php |
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|
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if ( ! defined( 'ABSPATH' ) ) { |
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exit; // Exit if accessed directly |
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} |
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|
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global $current_user, $wpscfunction; |
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if (!($current_user->ID && $current_user->has_cap('wpsc_agent'))) { |
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exit; |
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} |
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|
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$ticket_id = isset($_POST['ticket_id']) ? sanitize_text_field($_POST['ticket_id']) : 0 ; |
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$thread_id = isset($_POST['thread_id']) ? sanitize_text_field($_POST['thread_id']) : 0 ; |
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|
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$source = isset($_POST['source']) ? sanitize_text_field($_POST['source']) : 'thread' ; |
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$raised_email = $wpscfunction->get_ticket_fields($ticket_id,'customer_email'); |
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|
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$user = get_user_by('email', $raised_email); |
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$thread_type = get_post_meta( $thread_id, 'thread_type', true); |
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|
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$ip_address = get_post_meta($thread_id, 'ip_address', true); |
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$ip_address = $ip_address ? $ip_address : __('Not Found','supportcandy'); |
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|
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$os = get_post_meta($thread_id,'os',true); |
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$os = $os ? $os : __('Not Found','supportcandy'); |
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|
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$browser = get_post_meta($thread_id,'browser',true); |
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$browser = $browser ? $browser : __('Not Found','supportcandy'); |
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|
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$reply_source = get_post_meta( $thread_id, 'reply_source',true); |
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$reply_type = ''; |
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if ($reply_source == 'browser'){ |
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$reply_type = "Browser"; |
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} |
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$reply_type = apply_filters( 'wpsc_ticket_thread_reply_source',$reply_type, $reply_source,$thread_id,$ticket_id ); |
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$reply_type = $reply_type ? $reply_type : __('Not Found','supportcandy'); |
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|
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$wpsc_appearance_modal_window = get_option('wpsc_modal_window'); |
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|
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$agent_created = $wpscfunction->get_ticket_fields($ticket_id,'agent_created'); |
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$agent_created = $agent_created ? __('Yes','supportcandy') : __('No','supportcandy'); |
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|
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ob_start(); |
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?> |
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<div id="wpsc_raised_extra_info"> |
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<table class="table table-hover"> |
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<tr> |
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<td style="width:200px;"><strong><?php _e('IP Address','supportcandy'); ?></strong></td> |
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<td><?php echo esc_attr($ip_address); ?></td> |
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</tr> |
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<tr> |
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<?php if($source == 'raised_by'){ ?> |
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<td><strong><?php _e('Ticket Source','supportcandy'); ?></strong></td> |
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<?php } else { ?> |
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<td><strong><?php _e('Thread Source','supportcandy'); ?></strong></td> |
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<?php } ?> |
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<td><?php echo esc_attr($reply_type); ?></td> |
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</tr> |
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<tr> |
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<td><strong><?php _e('Operating System','supportcandy'); ?></strong></td> |
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<td><?php echo esc_attr($os); ?></td> |
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</tr> |
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<tr> |
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<td><strong><?php _e('Browser','supportcandy'); ?></strong></td> |
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<td><?php echo esc_attr($browser); ?></td> |
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</tr> |
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<tr> |
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<td><strong><?php _e('Ticket URL','supportcandy'); ?></strong></td> |
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<td><?php |
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if(get_option('wpsc_support_page_id')){ |
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$ticket_auth_code = $wpscfunction->get_ticket_fields($ticket_id,'ticket_auth_code'); |
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$ticket_url = get_permalink(get_option('wpsc_support_page_id')).'?support_page=open_ticket&ticket_id='.$ticket_id.'&auth_code='.$ticket_auth_code;?> |
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<a href="<?php echo esc_url($ticket_url)?>" target="_blank"><?php _e('Click here','supportcandy')?></a><?php |
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}else{ |
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_e('Please select support page in settings.','supportcandy'); |
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}?> |
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</td> |
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</tr> |
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<?php |
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if($source == 'raised_by'){?> |
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<tr> |
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<td><strong><?php _e('Agent Created','supportcandy'); ?></strong></td> |
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<td><?php echo esc_attr($agent_created); ?></td> |
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</tr><?php |
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}?> |
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|
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</table> |
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</div> |
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<?php |
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$body = ob_get_clean(); |
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ob_start(); |
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?> |
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<button type="button" class="btn wpsc_popup_close" style="background-color:<?php echo esc_attr($wpsc_appearance_modal_window['wpsc_close_button_bg_color'])?> !important;color:<?php echo esc_attr($wpsc_appearance_modal_window['wpsc_close_button_text_color'])?> !important;" onclick="wpsc_modal_close();"><?php _e('Close','supportcandy');?></button> |
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<?php |
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$footer = ob_get_clean(); |
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|
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$output = array( |
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'body' => $body, |
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'footer' => $footer |
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); |
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|
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wp_send_json($output); |
