supportcandy / includes / admin / tickets / individual_ticket / reply_form.php

reply_form.php in SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 2.3.1, at includes/admin/tickets/individual_ticket/reply_form.php

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1	<?php
2	if ( ! defined( 'ABSPATH' ) ) {
3	exit; // Exit if accessed directly
4	}
5	global $wpscfunction,$current_user;
6	$wpsc_close_ticket_status = get_option('wpsc_close_ticket_status');
7	$status_id = $wpscfunction->get_ticket_fields($ticket_id,'ticket_status');
8
9	$fields = get_terms([
10	'taxonomy' => 'wpsc_ticket_custom_fields',
11	'hide_empty' => false,
12	]);
13
14	foreach ($fields as $field) {
15	if($field->name=='ticket_description'){
16	$term_id=$field->term_id;
17	}
18	}
19
20	$wpsc_appearance_individual_ticket_page = get_option('wpsc_individual_ticket_page');
21	$reply_to_close_ticket = get_option('wpsc_allow_reply_to_close_ticket');
22	$wpsc_close_ticket_group = get_option('wpsc_close_ticket_group');
23	$wpsc_allow_reply_to_public_tickets = get_option('wpsc_allow_reply_to_public_tickets');
24	$allow_reply = true;
25	if(($current_user->has_cap('wpsc_agent') && !$current_user->has_cap('manage_options') && in_array($status_id, $wpsc_close_ticket_group) && !in_array('agents', $reply_to_close_ticket) )){
26	$allow_reply = false;
27	}elseif((!$current_user->has_cap('wpsc_agent') && in_array($status_id, $wpsc_close_ticket_group) && !in_array('customer', $reply_to_close_ticket) )){
28	$allow_reply = false;
29	}elseif(!$wpsc_allow_reply_to_public_tickets && ($current_user->user_email != $customer_email) && !($current_user->has_cap('wpsc_agent')) && !($current_user->has_cap('manage_options'))){
30	$allow_reply = false;
31	}
32
33	$allow_reply = apply_filters('wpsc_show_ticket_reply_editor',$allow_reply,$ticket_id);
34	$wpsc_allow_attach_reply_form = get_option('wpsc_allow_attach_reply_form');
35	$wpsc_attachment_max_filesize = get_option('wpsc_attachment_max_filesize');
36	if($allow_reply){
37	?>
38	<div class="row wpsc_reply_widget">
39	<form id="wpsc_frm_tkt_reply" action="index.html" method="post">
40	<textarea id="wpsc_reply_box" name="reply_body" class="wpsc_textarea"></textarea>
41	<?php
42	$wpsc_reply_bcc = get_option('wpsc_reply_bcc_visibility');
43	if($wpsc_reply_bcc && apply_filters('wpsc_show_hide_bcc_field',true)){?>
44	<input class="form-control" style="margin-top:10px;" type="text" name="reply_bcc" id="reply_bcc" placeholder="<?php _e('BCC (Comma separated list)','supportcandy');?>" />
45	<?php
46	} ?>
47	<div class="col-sm-6 attachment">
48	<div class="row attachment_link">
49	<?php
50	$notice_flag = false;
51	if( (in_array('customers',$wpsc_allow_attach_reply_form) && is_user_logged_in() && !$current_user->has_cap('wpsc_agent')) \|\|
52	(in_array('agents',$wpsc_allow_attach_reply_form) && $current_user->has_cap('wpsc_agent')) \|\| $current_user->has_cap('manage_options') ){
53	$notice_flag = true;
54	?>
55	<span onclick="wpsc_attachment_upload('<?php echo esc_attr('attach_'.$term_id)?>','desc_attachment');"><?php _e('Attach file','supportcandy')?></span>
56	<?php
57	} ?>
58	<?php if ($wpscfunction->has_permission('add_note',$ticket_id)):?>
59	<span id="wpsc_insert_macros" onclick="wpsc_get_templates()" ><?php _e('Insert Macros','supportcandy')?></span>
60	<?php endif;?>
61	<?php do_action('wpsc_add_addon_tab_after_macro');?>
62	<div class="form-group">
63	<?php
64	$wpsc_allow_attachment_type = get_option('wpsc_allow_attachment_type');
65	$max_attachment_limit = get_option('wpsc_attachment_max_filesize');
66	$wpsc_show_attachment_notice = get_option('wpsc_show_attachment_notice');
67	if($wpsc_show_attachment_notice && $notice_flag){
68	$attach_notice = get_option('wpsc_attachment_notice');
69	?>
70	<p class="help-block"> <i> <?php echo esc_attr($attach_notice);?></i></p>
71	<?php }?>
72	</div>
73
74	</div>
75	<div id="<?php echo esc_attr('attach_'.$term_id)?>" class="row attachment_container"></div>
76
77	<?php do_action('wpsc_rf_attachment_container',$ticket_id); ?>
78
79	</div>
80	<div class="col-sm-6 submit">
81
82	<?php if ($wpscfunction->has_permission('reply_ticket',$ticket_id)):?>
83	<button type="button" id="wpsc_individual_submit_reply_btn" onclick="javascript:wpsc_submit_reply('reply');" class="btn" style="background-color:<?php echo esc_attr($wpsc_appearance_individual_ticket_page['wpsc_submit_reply_btn_bg_color'])?> !important;color:<?php echo esc_attr($wpsc_appearance_individual_ticket_page['wpsc_submit_reply_btn_text_color'])?> !important;border-color:<?php echo esc_attr($wpsc_appearance_individual_ticket_page['wpsc_submit_reply_btn_border_color'])?> !important;">
84	<i class="fa fa-reply"></i> <?php _e('Submit Reply','supportcandy')?>
85	</button>
86	<?php endif;?>
87	<?php if ($wpscfunction->has_permission('add_note',$ticket_id)):?>
88	<button type="button" id="wpsc_individual_add_note_btn" onclick="javascript:wpsc_submit_reply('note');" class="btn"style="background-color:<?php echo esc_attr($wpsc_appearance_individual_ticket_page['wpsc_other_reply_form_btn_bg_color'])?> !important;color:<?php echo esc_attr($wpsc_appearance_individual_ticket_page['wpsc_other_reply_form_btn_text_color'])?> !important;border-color:<?php echo esc_attr($wpsc_appearance_individual_ticket_page['wpsc_other_reply_form_btn_border_color'])?> !important;">
89	<i class="far fa-comment"></i> <?php _e('Add Note','supportcandy')?>
90	</button>
91	<?php endif;?>
92	<?php do_action('wpsc_add_addon_reply_tab');?>
93	</div>
94	<input type="file" id="attachment_upload" class="hidden" onchange="">
95	<input type="hidden" name="ticket_id" value="<?php echo esc_attr($ticket_id)?>">
96	<input type="hidden" id="wpsc_nonce" name="nonce" value="<?php echo wp_create_nonce($ticket_id);?>">
97	<input type="hidden" name="action" value="wpsc_tickets">
98	</form>
99	</div>
100	<?php } ?>
101
102	<script type="text/javascript">
103
104	function wpsc_attachment_upload(id,name){
105	jQuery('#attachment_upload').unbind('change');
106	jQuery('#attachment_upload').on('change', function(){
107	var flag = false;
108	var file = this.files[0];
109	jQuery('#attachment_upload').val('');
110	var allowedExtension = ['exe','php'];
111	var file_name_split = file.name.split('.');
112	var file_extension = file_name_split[file_name_split.length-1];
113	file_extension = file_extension.toLowerCase();
114	<?php
115	$attachment = get_option('wpsc_allow_attachment_type');
116	$attachment_data = explode(',' , $attachment );
117	$attachment_data = array_map('trim', $attachment_data);
118	$attachment_data = array_map('strtolower', $attachment_data);
119	?>;
120	var allowedExtensionSetting = [<?php echo '"'.implode('","', $attachment_data).'"' ?>];
121
122	if(!flag && (jQuery.inArray(file_extension,allowedExtensionSetting) <= -1 \|\| jQuery.inArray(file_extension,allowedExtension) > -1)) {
123	flag = true;
124	alert("<?php _e('Attached file type not allowed!','supportcandy')?>");
125	}
126
127	var current_filesize=file.size/1000000;
128	if(current_filesize><?php echo esc_attr($wpsc_attachment_max_filesize)?>){
129	flag = true;
130	alert('<?php echo sprintf( __('File size exceeds allowed limit (%1$s MB)!','supportcandy'), $wpsc_attachment_max_filesize );?>');
131	}
132
133	if(!flag){
134
135	var html_str = '<div class="row wpsc_attachment">'+
136	'<div class="progress" style="float: none !important; width: unset !important;">'+
137	'<div class="progress-bar" role="progressbar" aria-valuenow="0" aria-valuemin="0" aria-valuemax="100" style="width:0%">'+
138	file.name+
139	'</div>'+
140	'</div>'+
141	'<img onclick="attachment_cancel(this);" class="attachment_cancel" src="<?php echo esc_url(WPSC_PLUGIN_URL.'asset/images/close.png')?>" style="display:none;" />'+
142	'</div>';
143
144	jQuery('#'+id).append(html_str);
145
146	var attachment = jQuery('#'+id).find('.wpsc_attachment').last();
147
148	var data = new FormData();
149	data.append('file',file);
150	data.append('arr_name',name);
151	data.append('action','wpsc_tickets');
152	data.append('setting_action','upload_file');
153	data.append('_ajax_nonce', '<?php echo wp_create_nonce('upload_file')?>');
154
155	jQuery.ajax({
156	type : 'post',
157	url : wpsc_admin.ajax_url,
158	data : data,
159	xhr : function(){
160	var xhr = new window.XMLHttpRequest();
161	xhr.upload.addEventListener("progress", function(evt){
162	if (evt.lengthComputable) {
163	var percentComplete = Math.floor((evt.loaded / evt.total) * 100);
164	jQuery(attachment).find('.progress-bar').css('width',percentComplete+'%');
165	}
166	}, false);
167	return xhr;
168	},
169	processData: false,
170	contentType: false,
171	success : function(response){
172
173	var return_obj =JSON.parse(response);
174
175	jQuery(attachment).find('.attachment_cancel').show();
176
177	if(parseInt(return_obj.id) != 0){
178	jQuery(attachment).append('<input type="hidden" name="'+name+'[]" value="'+return_obj.id+'">');
179	jQuery(attachment).find('.progress-bar').addClass('progress-bar-success');
180	}else{
181	jQuery(attachment).find('.progress-bar').addClass('.progress-bar-danger');
182	}
183	}
184
185	});
186
187	}
188	});
189	jQuery('#attachment_upload').trigger('click');
190	}
191	</script>