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<?php |
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if ( ! defined( 'ABSPATH' ) ) { |
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exit; // Exit if accessed directly |
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} |
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|
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global $current_user,$wpscfunction; |
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|
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if ( |
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check_ajax_referer('set_clone_ticket', '_ajax_nonce', false) != 1 |
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) wp_send_json_error('Unauthorised request!', 400); |
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|
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if (!($current_user->ID && $current_user->has_cap('wpsc_agent'))) { |
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exit; |
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} |
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$ticket_id = isset($_POST['ticket_id']) ? sanitize_text_field($_POST['ticket_id']) : '' ; |
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$subject = isset($_POST['subject']) ? stripslashes(sanitize_text_field($_POST['subject'])) : ''; |
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$ticket = $wpscfunction->get_ticket($ticket_id); |
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|
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$tickets =array(); |
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foreach ($ticket as $key => $value) { |
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$tickets[$key] =$value; |
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} |
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|
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$ip_address = isset($_SERVER) && isset($_SERVER['REMOTE_ADDR'])?$_SERVER['REMOTE_ADDR']:''; |
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if (strlen($ip_address)>28 || $ip_address == '::1') { |
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$ip_address = ''; |
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} |
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|
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$values = array( |
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|
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'ticket_subject' => $subject, |
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'customer_name' => $tickets['customer_name'], |
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'customer_email' => $tickets['customer_email'], |
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'ticket_status' => $tickets['ticket_status'], |
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'ticket_category' => $tickets['ticket_category'], |
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'ticket_priority' => $tickets['ticket_priority'], |
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'date_created' => $tickets['date_created'], |
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'date_updated' => $tickets['date_updated'], |
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'agent_created' => $tickets['agent_created'], |
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'ip_address' => $ip_address, |
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); |
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|
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$custom_fields = get_terms([ |
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'taxonomy' => 'wpsc_ticket_custom_fields', |
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'hide_empty' => false, |
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'orderby' => 'meta_value_num', |
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'meta_key' => 'wpsc_tf_load_order', |
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'order' => 'ASC', |
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'meta_query' => array( |
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array( |
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'key' => 'agentonly', |
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'value' => array(0,1), |
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'compare' => 'IN' |
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) |
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), |
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]); |
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|
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if($custom_fields){ |
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foreach ($custom_fields as $field) { |
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$wpsc_tf_type = get_term_meta( $field->term_id, 'wpsc_tf_type',true); |
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if($wpsc_tf_type == 3 || $wpsc_tf_type==10){ |
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$value = $wpscfunction->get_ticket_meta($ticket_id,$field->slug); |
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} |
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else { |
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$value = $wpscfunction->get_ticket_meta($ticket_id,$field->slug,true); |
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} |
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if($value){ |
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$values[$field->slug]=$value; |
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} |
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} |
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} |
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|
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$args = array( |
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'post_type' => 'wpsc_ticket_thread', |
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'post_status' => 'publish', |
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'order' => 'ASC', |
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'meta_query' => array( |
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array( |
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'key' => 'ticket_id', |
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'value' => $ticket_id, |
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'compare' => '=' |
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), |
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), |
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); |
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$ticket_threads = get_posts($args); |
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$clone_ticket_id = $wpscfunction->create_clone_ticket($values); |
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|
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|
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foreach ($ticket_threads as $ticket_thread) { |
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$thread_type = get_post_meta( $ticket_thread->ID, 'thread_type', true); |
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if($thread_type=='log'){ |
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continue; |
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} |
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$customer_name = get_post_meta( $ticket_thread->ID, 'customer_name', true); |
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$customer_email = get_post_meta( $ticket_thread->ID, 'customer_email', true); |
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$attachments = get_post_meta( $ticket_thread->ID, 'attachments', true); |
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if(!$attachments){ |
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$attachments = ''; |
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} |
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$thread_body = $ticket_thread->post_content; |
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$create_time = $ticket_thread->post_date; |
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|
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$os_platform = $wpscfunction->get_os(); |
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$browser = $wpscfunction->get_browser(); |
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|
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$thread_args = array( |
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'ticket_id' => $clone_ticket_id, |
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'reply_body' => $thread_body, |
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'customer_name' => $customer_name, |
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'customer_email' => $customer_email, |
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'attachments' => $attachments, |
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'thread_type' => $thread_type, |
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'create_time' => $create_time, |
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'ip_address' => $ip_address, |
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'reply_source' => 'browser' , |
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'os' => $os_platform, |
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'browser' => $browser |
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); |
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$thread_id = $wpscfunction->submit_cloned_ticket_thread($thread_args); |
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} |
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|
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echo json_encode($clone_ticket_id); |
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?> |
