supportcandy / includes / admin / tickets / individual_ticket / guest_reply_form.php

guest_reply_form.php in SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 2.3.1, at includes/admin/tickets/individual_ticket/guest_reply_form.php

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1	<?php
2	if ( ! defined( 'ABSPATH' ) ) {
3	exit; // Exit if accessed directly
4	}
5
6	global $wpscfunction, $current_user;
7
8	$fields = get_terms([
9	'taxonomy' => 'wpsc_ticket_custom_fields',
10	'hide_empty' => false,
11	]);
12
13	foreach ($fields as $field) {
14	if($field->name=='ticket_description'){
15	$term_id=$field->term_id;
16	}
17	}
18
19	$wpsc_appearance_individual_ticket_page = get_option('wpsc_individual_ticket_page');
20	$reply_btn_css = 'background-color:'.$wpsc_appearance_individual_ticket_page['wpsc_submit_reply_btn_bg_color'].' !important;color:'.$wpsc_appearance_individual_ticket_page['wpsc_submit_reply_btn_text_color'].' !important;border-color:'.$wpsc_appearance_individual_ticket_page['wpsc_submit_reply_btn_border_color'].'!important';
21
22	$wpsc_appearance_create_ticket = get_option('wpsc_create_ticket');
23	$extra_info_css = 'color:'.$wpsc_appearance_create_ticket['wpsc_extra_info_text_color'].' !important;';
24
25	$reply_to_close_ticket = get_option('wpsc_allow_reply_to_close_ticket');
26	$wpsc_close_ticket_status = get_option('wpsc_close_ticket_status');
27	$wpsc_allow_reply_confirmation = get_option('wpsc_allow_reply_confirmation');
28	$wpsc_attachment_max_filesize = get_option('wpsc_attachment_max_filesize');
29	$wpsc_close_ticket_group = get_option('wpsc_close_ticket_group');
30
31	$allow_reply = true;
32	if(in_array($status_id, $wpsc_close_ticket_group) && !in_array('customer', $reply_to_close_ticket)){
33	$allow_reply = false;
34	}
35	if($allow_reply):
36
37	?>
38	<div class="row wpsc_reply_widget" style="margin-top:20px;">
39	<form id="wpsc_frm_tkt_reply" action="javascript:wpsc_post_reply();" method="post">
40	<?php if(!$current_user->ID):?>
41	<div class="col-sm-6 form-group attachment" style="padding-right:3px;">
42	<label for="wpsc_guest_name"><?php _e('Your Name','supportcandy');?></label>
43	<p class="help-block" style="<?php echo esc_attr($extra_info_css) ?>"><?php _e('Please insert your name','supportcandy');?></p>
44	<input id="wpsc_guest_name" class="form-control" name="customer_name" value="" required />
45	</div>
46	<div class="col-sm-6 form-group attachment" style="padding-right:3px;">
47	<label for="wpsc_guest_email"><?php _e('Your Email','supportcandy');?></label>
48	<p class="help-block" style="<?php echo esc_attr($extra_info_css) ?>"><?php _e('Please insert your email address','supportcandy');?></p>
49	<input type="email" id="wpsc_guest_email" class="form-control" name="customer_email" value="" required />
50	</div>
51	<?php endif;?>
52	<div class="col-sm-12 attachment">
53	<textarea id="wpsc_reply_box" name="reply_body" class="wpsc_textarea"></textarea>
54	</div>
55
56	<div class="col-sm-10 attachment">
57	<div class="row attachment_link">
58	<?php
59	$notice_flag = false;
60	$wpsc_allow_attach_reply_form = get_option('wpsc_allow_attach_reply_form');
61	if( (in_array('customers',$wpsc_allow_attach_reply_form) && is_user_logged_in() && !$current_user->has_cap('wpsc_agent')) \|\|
62	(in_array('guests',$wpsc_allow_attach_reply_form) && !is_user_logged_in()) ){
63	$notice_flag = true;
64	?>
65	<span onclick="wpsc_attachment_upload('<?php echo esc_attr('attach_'.$term_id)?>','desc_attachment');"><?php _e('Attach file','supportcandy')?></span>
66	<?php
67	}
68	?>
69
70	<div class="form-group">
71	<?php
72	$wpsc_allow_attachment_type = get_option('wpsc_allow_attachment_type');
73	$max_attachment_limit = get_option('wpsc_attachment_max_filesize');
74	$wpsc_show_attachment_notice = get_option('wpsc_show_attachment_notice');
75	if($wpsc_show_attachment_notice && $notice_flag){
76	$attach_notice = get_option('wpsc_attachment_notice');
77	?>
78	<p class="help-block"> <i> <?php echo esc_attr($attach_notice);?></i></p>
79	<?php
80	}
81	?>
82	</div>
83
84	</div>
85	<div id="<?php echo esc_attr('attach_'.$term_id)?>" class="row attachment_container" style="padding-right:15px;"></div>
86	</div>
87
88
89	<div class="col-sm-2 submit">
90	<button type="submit" id="wpsc_guest_reply_btn" style="width:100%; <?php echo esc_attr($reply_btn_css) ?>" class="btn"><?php _e('Reply','supportcandy')?></button>
91	</div>
92	<input type="file" id="attachment_upload" class="hidden" onchange="">
93	<input type="hidden" name="ticket_id" value="<?php echo esc_attr($ticket_id)?>">
94	<input type="hidden" name="nonce" value="<?php echo wp_create_nonce($ticket_id)?>">
95	</form>
96	</div>
97
98	<script>
99	function wpsc_post_reply(){
100	var email = jQuery('#wpsc_guest_email').val().trim();
101	if(email.length>0 && !validateEmail(email)) {
102	alert("<?php _e('Incorrect email address!','supportcandy')?>");
103	return false;
104	}
105	var description = '';
106	<?php
107	$wpsc_allow_rich_text_editor = get_option('wpsc_allow_rich_text_editor');
108	$flag = false;
109	$rich_editing = $wpscfunction->rich_editing_status($current_user);
110	if((in_array('register_user',$wpsc_allow_rich_text_editor) && !$current_user->has_cap('wpsc_agent')) && $rich_editing){
111	$flag = true;
112	}elseif($current_user->has_cap('wpsc_agent') && $rich_editing){
113	$flag = true;
114	}elseif( !is_user_logged_in() && in_array('guest_user',$wpsc_allow_rich_text_editor)){
115	$flag = true;
116	}
117
118	if($flag) {
119	?>
120	var description = tinyMCE.activeEditor.getContent().trim();
121	if(description.length==0){
122	alert('<?php _e('Description empty!','supportcandy')?>');
123	return;
124	}
125	<?php
126	}else{
127	?>
128
129	var description = jQuery('#wpsc_reply_box').val().trim();
130	if(description.length==0){
131	alert('<?php _e('Description empty!','supportcandy')?>');
132	return;
133	}
134	<?php
135	}?>
136
137	<?php
138	if($wpsc_allow_reply_confirmation){?>
139	if(!confirm('<?php _e('Are you sure?','supportcandy')?>')) return;
140	<?php
141	}
142	?>
143	var dataform = new FormData(jQuery('#wpsc_frm_tkt_reply')[0]);
144	dataform.append('action','wpsc_tickets');
145	dataform.append('setting_action','submit_reply');
146	dataform.append('reply_body',description);
147	jQuery('.wpsc_reply_widget').html(wpsc_admin.loading_html);
148	jQuery.ajax({
149	url: wpsc_admin.ajax_url,
150	type: 'POST',
151	data: dataform,
152	processData: false,
153	contentType: false
154	})
155	.done(function (response_str) {
156	window.location.reload();
157	});
158	}
159
160	function wpsc_attachment_upload(id,name){
161	jQuery('#attachment_upload').unbind('change');
162	jQuery('#attachment_upload').on('change', function(){
163	var flag = false;
164	var file = this.files[0];
165	jQuery('#attachment_upload').val('');
166	var file_name_split = file.name.split('.');
167	var file_extension = file_name_split[file_name_split.length-1];
168	var allowedExtension = ['exe', 'php'];
169	file_extension = file_extension.toLowerCase();
170	<?php
171	$attachment = get_option('wpsc_allow_attachment_type');
172	$attachment_data = explode(',' , $attachment);
173	$attachment_data = array_map('trim', $attachment_data);
174	$attachment_data = array_map('strtolower', $attachment_data);
175	?>
176	var allowedExtensionSetting = [<?php echo '"'.implode('","', $attachment_data).'"' ?>];
177
178	if(!flag && (jQuery.inArray(file_extension,allowedExtensionSetting) <= -1 \|\| jQuery.inArray(file_extension,allowedExtension) > -1)) {
179	flag = true;
180	alert("<?php _e('Attached file type not allowed!','supportcandy')?>");
181	}
182
183	var current_filesize=file.size/1000000;
184	if(current_filesize><?php echo esc_attr($wpsc_attachment_max_filesize)?>){
185	flag = true;
186	alert('<?php echo sprintf( __('File size exceeds allowed limit (%1$s MB)!','supportcandy'), $wpsc_attachment_max_filesize );?>');
187	}
188
189	if(!flag){
190
191	var html_str = '<div class="row wpsc_attachment">'+
192	'<div class="progress" style="float: none !important; width: unset !important;">'+
193	'<div class="progress-bar" role="progressbar" aria-valuenow="0" aria-valuemin="0" aria-valuemax="100" style="width:0%">'+
194	file.name+
195	'</div>'+
196	'</div>'+
197	'<img onclick="attachment_cancel(this);" class="attachment_cancel" src="<?php echo esc_url(WPSC_PLUGIN_URL.'asset/images/close.png')?>" style="display:none;" />'+
198	'</div>';
199
200	jQuery('#'+id).append(html_str);
201
202	var attachment = jQuery('#'+id).find('.wpsc_attachment').last();
203
204	var data = new FormData();
205	data.append('file',file);
206	data.append('arr_name',name);
207	data.append('action','wpsc_tickets');
208	data.append('setting_action','upload_file');
209	data.append('_ajax_nonce', '<?php echo wp_create_nonce('upload_file')?>');
210
211	jQuery.ajax({
212	type : 'post',
213	url : wpsc_admin.ajax_url,
214	data : data,
215	xhr : function(){
216	var xhr = new window.XMLHttpRequest();
217	xhr.upload.addEventListener("progress", function(evt){
218	if (evt.lengthComputable) {
219	var percentComplete = Math.floor((evt.loaded / evt.total) * 100);
220	jQuery(attachment).find('.progress-bar').css('width',percentComplete+'%');
221	}
222	}, false);
223	return xhr;
224	},
225	processData: false,
226	contentType: false,
227	success : function(response){
228
229	var return_obj =JSON.parse(response);
230
231	jQuery(attachment).find('.attachment_cancel').show();
232
233	if(parseInt(return_obj.id) != 0){
234	jQuery(attachment).append('<input type="hidden" name="'+name+'[]" value="'+return_obj.id+'">');
235	jQuery(attachment).find('.progress-bar').addClass('progress-bar-success');
236	}else{
237	jQuery(attachment).find('.progress-bar').addClass('.progress-bar-danger');
238	}
239	}
240	});
241	}
242	});
243	jQuery('#attachment_upload').trigger('click');
244	}
245	</script>
246	<?php
247	endif;
248	?>