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<?php |
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if ( ! defined( 'ABSPATH' ) ) { |
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exit; // Exit if accessed directly |
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} |
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|
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global $current_user,$wpscfunction; |
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|
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if ( |
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check_ajax_referer('set_thread_ticket', '_ajax_nonce', false) != 1 |
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) wp_send_json_error('Unauthorised request!', 400); |
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|
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if (!($current_user->ID && $current_user->has_cap('wpsc_agent'))) { |
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exit; |
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} |
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|
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$ticket_id = isset($_POST['ticket_id']) ? sanitize_text_field($_POST['ticket_id']) : '' ; |
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$subject = isset($_POST['subject']) ? sanitize_text_field($_POST['subject']) : ''; |
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$thread_id = isset($_POST['thread_id']) ? sanitize_text_field($_POST['thread_id']) : '' ; |
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|
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// Ticket Status |
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$default_status = get_option('wpsc_default_ticket_status'); |
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|
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// Category |
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$default_category = get_option('wpsc_default_ticket_category'); |
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|
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// Priority |
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$default_priority = get_option('wpsc_default_ticket_priority'); |
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|
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$ticket = $wpscfunction->get_ticket($ticket_id); |
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|
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$tickets = array(); |
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foreach ($ticket as $key => $value) { |
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$tickets[$key] = $value; |
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} |
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|
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$content_post = get_post($thread_id); |
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$thread_body = $content_post->post_content; |
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|
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$values = array( |
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'ticket_status' => $default_status, |
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'customer_name' => $tickets['customer_name'], |
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'customer_email' => $tickets['customer_email'], |
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'ticket_subject' => $subject, |
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'user_type' => $tickets['user_type'], |
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'ticket_category' => $default_category, |
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'ticket_priority' => $default_priority, |
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'date_created' => date("Y-m-d H:i:s"), |
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'date_updated' => date("Y-m-d H:i:s"), |
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'ip_address' => $tickets['ip_address'], |
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'agent_created' => 1, |
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'ticket_auth_code' => $wpscfunction->getRandomString(10), |
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'active' => '1', |
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'ticket_description'=> $thread_body, |
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); |
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|
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$custom_fields = get_terms([ |
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'taxonomy' => 'wpsc_ticket_custom_fields', |
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'hide_empty' => false, |
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'orderby' => 'meta_value_num', |
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'meta_key' => 'wpsc_tf_visibility', |
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'order' => 'ASC', |
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'meta_query' => array( |
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array( |
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'key' => 'agentonly', |
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'value' => '0', |
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'compare' => '=' |
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) |
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), |
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]); |
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|
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if($custom_fields){ |
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foreach ($custom_fields as $field) { |
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$wpsc_tf_type = get_term_meta( $field->term_id, 'wpsc_tf_type',true); |
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|
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if($wpsc_tf_type == 3 || $wpsc_tf_type==10){ |
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$value = $wpscfunction->get_ticket_meta($ticket_id,$field->slug); |
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} |
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else { |
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$value = $wpscfunction->get_ticket_meta($ticket_id,$field->slug,true); |
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} |
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if($wpsc_tf_type == 6){ |
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$date = $wpscfunction->get_ticket_meta($ticket_id,$field->slug,true); |
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$value = $date ? date('Y-m-d', strtotime($date)):''; |
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} |
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if($value){ |
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$values[$field->slug]=$value; |
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} |
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} |
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} |
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|
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$new_ticket_id = $wpscfunction->create_ticket($values); |
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|
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// Assigned agents |
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$agents = $wpscfunction->get_ticket_meta($ticket_id,'assigned_agent'); |
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|
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if($agents[0]){ |
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$wpscfunction->assign_agent( $new_ticket_id, $agents); |
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} |
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|
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//Agent fields |
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$fields = get_terms([ |
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'taxonomy' => 'wpsc_ticket_custom_fields', |
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'hide_empty' => false, |
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'orderby' => 'meta_value_num', |
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'meta_key' => 'wpsc_tf_load_order', |
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'order' => 'ASC', |
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'meta_query' => array( |
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array( |
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'key' => 'agentonly', |
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'value' => '1', |
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'compare' => '=' |
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) |
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), |
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]); |
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|
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foreach ($fields as $field) { |
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$tf_type = get_term_meta( $field->term_id, 'wpsc_tf_type', true); |
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switch ($tf_type) { |
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case '1': |
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case '2': |
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case '4': |
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case '5': |
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case '6': |
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case '7': |
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case '8': |
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case '9': |
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case '11': |
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case '12': |
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case '13': |
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case '14': |
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$text = $wpscfunction->get_ticket_meta($ticket_id,$field->slug,true); |
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$wpscfunction->add_ticket_meta($new_ticket_id, $field->slug,$text); |
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break; |
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|
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case '3': |
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case '10': |
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$arrVal = $wpscfunction->get_ticket_meta($ticket_id,$field->slug); |
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if($arrVal){ |
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foreach ($arrVal as $key => $value) { |
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$wpscfunction->add_ticket_meta( $new_ticket_id, $field->slug, $value ); |
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update_term_meta ($value, 'active', '1'); |
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} |
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}else { |
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$wpscfunction->add_ticket_meta( $new_ticket_id, $field->slug, '' ); |
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} |
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break; |
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} |
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} |
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|
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echo json_encode($new_ticket_id); |
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?> |
