| 1 |
<?php |
| 2 |
if ( ! defined( 'ABSPATH' ) ) { |
| 3 |
exit; // Exit if accessed directly |
| 4 |
} |
| 5 |
|
| 6 |
global $wpdb, $current_user, $wpscfunction; |
| 7 |
|
| 8 |
$reply_form_position = get_option('wpsc_reply_form_position'); |
| 9 |
$ticket = $wpscfunction->get_ticket($ticket_id); |
| 10 |
$customer_email = $ticket['customer_email']; |
| 11 |
$status_id = $ticket['ticket_status']; |
| 12 |
$priority_id = $ticket['ticket_priority']; |
| 13 |
$category_id = $ticket['ticket_category']; |
| 14 |
$assigned_agents = $wpscfunction->get_ticket_meta($ticket_id,'assigned_agent'); |
| 15 |
$customer_name = stripcslashes($ticket['customer_name']); |
| 16 |
$auth_id = $ticket['ticket_auth_code']; |
| 17 |
$ticket_status = $wpscfunction->get_ticket_status($ticket_id); |
| 18 |
$wpsc_allow_reply_confirmation = get_option('wpsc_allow_reply_confirmation'); |
| 19 |
$wpsc_thread_date_format = get_option('wpsc_thread_date_format'); |
| 20 |
$wpsc_redirect_to_ticket_list = get_option('wpsc_redirect_to_ticket_list'); |
| 21 |
$wpsc_allow_rich_text_editor = get_option('wpsc_allow_rich_text_editor'); |
| 22 |
$wpsc_reply_bcc = get_option('wpsc_reply_bcc_visibility'); |
| 23 |
|
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$ticket_widgets = get_terms([ |
| 25 |
'taxonomy' => 'wpsc_ticket_widget', |
| 26 |
'hide_empty' => false, |
| 27 |
'orderby' => 'meta_value_num', |
| 28 |
'order' => 'ASC', |
| 29 |
'meta_query' => array('order_clause' => array('key' => 'wpsc_ticket_widget_load_order')), |
| 30 |
]); |
| 31 |
|
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$role_id = get_user_option('wpsc_agent_role'); |
| 33 |
|
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include_once WPSC_ABSPATH . 'includes/admin/tickets/create_ticket/class-fields-formatting.php'; |
| 35 |
$fields_format = new WPSC_Ticket_Field_Formatting(); |
| 36 |
|
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$wpsc_close_ticket_status = get_option('wpsc_close_ticket_status'); |
| 38 |
|
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$general_appearance = get_option('wpsc_appearance_general_settings'); |
| 40 |
|
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$create_ticket_btn_css = 'background-color:'.$general_appearance['wpsc_crt_ticket_btn_action_bar_bg_color'].' !important;color:'.$general_appearance['wpsc_crt_ticket_btn_action_bar_text_color'].' !important;'; |
| 42 |
$action_default_btn_css = 'background-color:'.$general_appearance['wpsc_default_btn_action_bar_bg_color'].' !important;color:'.$general_appearance['wpsc_default_btn_action_bar_text_color'].' !important;'; |
| 43 |
|
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$wpsc_appearance_individual_ticket_page = get_option('wpsc_individual_ticket_page'); |
| 45 |
|
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$edit_btn_css = 'background-color:'.$wpsc_appearance_individual_ticket_page['wpsc_edit_btn_bg_color'].' !important;color:'.$wpsc_appearance_individual_ticket_page['wpsc_edit_btn_text_color'].' !important;border-color:'.$wpsc_appearance_individual_ticket_page['wpsc_edit_btn_border_color'].'!important'; |
| 47 |
|
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$wpsc_allow_rich_text_editor = get_option('wpsc_allow_rich_text_editor'); |
| 49 |
|
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$rich_editing = $wpscfunction->rich_editing_status($current_user); |
| 51 |
|
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$rt_flag = false; |
| 53 |
if((in_array('register_user',$wpsc_allow_rich_text_editor) && !$current_user->has_cap('wpsc_agent')) && $rich_editing){ |
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$rt_flag = true; |
| 55 |
}elseif($current_user->has_cap('wpsc_agent') && $rich_editing){ |
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$rt_flag = true; |
| 57 |
} |
| 58 |
|
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//check allow create ticket permission |
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$wpsc_allow_to_create_ticket = get_option('wpsc_allow_to_create_ticket'); |
| 61 |
$allow_create = false; |
| 62 |
if ($current_user->has_cap('wpsc_agent') ){ |
| 63 |
$cu_role_id = get_user_option('wpsc_agent_role', $current_user->ID); |
| 64 |
if(in_array($cu_role_id, $wpsc_allow_to_create_ticket)){ |
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$allow_create = true; |
| 66 |
} |
| 67 |
}else{ |
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if(in_array('customer', $wpsc_allow_to_create_ticket)){ |
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$allow_create = true; |
| 70 |
} |
| 71 |
} |
| 72 |
|
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$ticket_url = get_permalink(get_option('wpsc_support_page_id')).'?support_page=open_ticket&ticket_id='.$ticket_id.'&auth_code='.$auth_id; |
| 74 |
$ticket_url = apply_filters('wpsc_ticket_url',$ticket_url,$ticket_id); |
| 75 |
|
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$after_close_redirect = apply_filters('wpsc_after_close_redirect', true, $ticket); |
| 77 |
?> |
| 78 |
|
| 79 |
<div class="row wpsc_tl_action_bar" style="background-color:<?php echo esc_attr($general_appearance['wpsc_action_bar_color'])?> !important;"> |
| 80 |
|
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<div class="col-sm-12"> |
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<?php if(apply_filters('wpsc_show_create_ticket_button',true) && $allow_create){?> |
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<button type="button" id="wpsc_individual_new_ticket_btn" onclick="wpsc_get_create_ticket();" class="btn btn-sm wpsc_create_ticket_btn" style="<?php echo esc_attr($create_ticket_btn_css)?>"><i class="fa fa-plus"></i> <?php _e('New Ticket','supportcandy')?></button> |
| 84 |
<?php }?> |
| 85 |
<?php if ($current_user->ID):?> |
| 86 |
<button type="button" id="wpsc_individual_ticket_list_btn" onclick="wpsc_get_ticket_list();" class="btn btn-sm wpsc_action_btn" style="<?php echo esc_attr($action_default_btn_css)?>"><i class="fa fa-list-ul"></i> <?php _e('Ticket List','supportcandy')?></button> |
| 87 |
<?php endif;?> |
| 88 |
|
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<button type="button" class="btn btn-sm wpsc_action_btn" id="wpsc_individual_refresh_btn" onclick="wpsc_open_ticket(<?php echo esc_attr($ticket_id)?>);" style="<?php echo esc_attr($action_default_btn_css)?>"><i class="fas fa-sync-alt"></i> <?php _e('Refresh','supportcandy')?></button> |
| 90 |
|
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<?php if ($wpscfunction->has_permission('delete_ticket',$ticket_id) && !$ticket_status):?> |
| 92 |
<button type="button" class="btn btn-sm wpsc_action_btn wpsc_restore_btn" id="wpsc_individual_restore_btn" onclick="get_restore_ticket(<?php echo esc_attr($ticket_id)?>);" style="<?php echo esc_attr($action_default_btn_css)?>"><i class="fa fa-window-restore"></i> <?php _e('Restore','supportcandy')?></button> |
| 93 |
<?php endif;?> |
| 94 |
<?php if ($wpscfunction->has_permission('delete_ticket',$ticket_id) && !$ticket_status ):?> |
| 95 |
<button type="button" class="btn btn-sm wpsc_action_btn wpsc_restore_btn" id="wpsc_delete_ticket_permanently" onclick="wpsc_delete_ticket_permanently(<?php echo esc_attr($ticket_id)?>);" style="<?php echo esc_attr($action_default_btn_css)?>"><i class="fa fa-trash"></i> <?php _e('Delete Permanently','supportcandy')?></button> |
| 96 |
<?php endif;?> |
| 97 |
<?php |
| 98 |
$allow_ug_member_ct = apply_filters('wpsc_allow_close_ticket', false, $ticket); |
| 99 |
if ( ($customer_email == $current_user->user_email && get_option('wpsc_allow_customer_close_ticket')) || ($wpscfunction->has_permission('change_status',$ticket_id)) || $allow_ug_member_ct ): |
| 100 |
if($ticket_status && ($status_id !=$wpsc_close_ticket_status)){?> |
| 101 |
<button type="button" id="wpsc_individual_close_btn" onclick="wpsc_get_close_ticket(<?php echo esc_attr($ticket_id)?>)" class="btn btn-sm wpsc_action_btn" style="<?php echo esc_attr($action_default_btn_css)?>"><i class="fa fa-check"></i> <?php _e('Close','supportcandy')?></button> |
| 102 |
<?php |
| 103 |
}?> |
| 104 |
<?php endif;?> |
| 105 |
|
| 106 |
<?php if ($wpscfunction->has_permission('delete_ticket',$ticket_id) && $ticket_status):?> |
| 107 |
<button type="button" id="wpsc_individual_delete_btn" onclick="wpsc_get_delete_ticket(<?php echo esc_attr($ticket_id) ?>);" class="btn btn-sm wpsc_action_btn" style="<?php echo esc_attr($action_default_btn_css)?>"><i class="fa fa-trash"></i> <?php _e('Delete','supportcandy')?></button> |
| 108 |
<?php endif;?> |
| 109 |
|
| 110 |
<?php if ($wpscfunction->has_permission('add_note',$ticket_id) && $ticket_status):?> |
| 111 |
<button type="button" id="wpsc_individual_clone_btn" onclick="wpsc_get_clone_ticket(<?php echo esc_attr($ticket_id) ?>)" class="btn btn-sm wpsc_action_btn" style="<?php echo esc_attr($action_default_btn_css)?>"><i class="far fa-clone"></i> <?php _e('Clone','supportcandy')?></button> |
| 112 |
<?php endif;?> |
| 113 |
|
| 114 |
<?php do_action('wpsc_after_indidual_ticket_action_btn',$ticket_id);?> |
| 115 |
|
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<button type="button" id="wpsc_individual_copyurl_btn" onclick="wpsc_copy_ticket_url()" class="btn btn-sm wpsc_action_btn" style="<?php echo esc_attr($action_default_btn_css)?>"><i class="far fa-clipboard"></i> <?php _e('Copy URL','supportcandy')?></button> |
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<div style="display:none" id="wpsc_ticket_url"><?php echo esc_attr($ticket_url) ?></div> |
| 118 |
</div> |
| 119 |
|
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</div> |
| 121 |
|
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<div class="row" style="background-color:<?php echo esc_attr($general_appearance['wpsc_bg_color'])?> !important;color:<?php echo esc_attr($general_appearance['wpsc_text_color'])?> !important;"> |
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|
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<div class="col-sm-8 col-md-9 wpsc_it_body"> |
| 125 |
|
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<div class="row wpsc_it_subject_widget"> |
| 127 |
<h4> |
| 128 |
<?php if(apply_filters('wpsc_show_hide_ticket_subject',true)){?> |
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[<?php echo esc_attr(get_option('wpsc_ticket_alice')).esc_attr($ticket_id)?>] <?php echo stripcslashes(esc_attr($ticket['ticket_subject'])); ?> |
| 130 |
<?php if ($wpscfunction->has_permission('change_ticket_fields',$ticket_id) && $ticket_status):?> |
| 131 |
<button id="wpsc_individual_edit_ticket_subject" onclick="wpsc_edit_ticket_subject(<?php echo esc_attr($ticket_id);?>)" class="btn btn-sm wpsc_action_btn" style="<?php echo esc_attr($edit_btn_css) ?>"><i class="fas fa-edit"></i></button> |
| 132 |
<?php endif;?> |
| 133 |
<?php } ?> |
| 134 |
</h4> |
| 135 |
</div> |
| 136 |
|
| 137 |
<?php |
| 138 |
if($reply_form_position && $ticket_status){ |
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include WPSC_ABSPATH . 'includes/admin/tickets/individual_ticket/reply_form.php'; |
| 140 |
} |
| 141 |
?> |
| 142 |
|
| 143 |
<div class="row wpsc_threads_container"> |
| 144 |
<?php |
| 145 |
$order = $reply_form_position ? 'DESC' : 'ASC'; |
| 146 |
$args = array( |
| 147 |
'post_type' => 'wpsc_ticket_thread', |
| 148 |
'post_status' => 'publish', |
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'orderby' => 'ID', |
| 150 |
'order' => $order, |
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'posts_per_page' => -1, |
| 152 |
'meta_query' => array( |
| 153 |
'relation' => 'AND', |
| 154 |
array( |
| 155 |
'key' => 'ticket_id', |
| 156 |
'value' => $ticket_id, |
| 157 |
'compare' => '=' |
| 158 |
) |
| 159 |
) |
| 160 |
); |
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|
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//myCred plugin conflict fix |
| 163 |
remove_all_filters('parse_query'); |
| 164 |
|
| 165 |
$threads = get_posts($args); |
| 166 |
|
| 167 |
if(apply_filters('wpsc_print_thread',true)){ |
| 168 |
foreach ($threads as $thread): |
| 169 |
$reply = stripslashes(addslashes(htmlspecialchars_decode($thread->post_content, ENT_QUOTES))); |
| 170 |
$reply = preg_replace('#<script(.*?)>(.*?)</script>#is', '', $reply); |
| 171 |
|
| 172 |
$thread_type = get_post_meta( $thread->ID, 'thread_type', true); |
| 173 |
$customer_name = get_post_meta( $thread->ID, 'customer_name', true); |
| 174 |
$customer_email = get_post_meta( $thread->ID, 'customer_email', true); |
| 175 |
$attachments = get_post_meta( $thread->ID, 'attachments', true); |
| 176 |
$ticket_id = get_post_meta( $thread->ID,'ticket_id',true); |
| 177 |
$seen = get_post_meta( $thread->ID,'user_seen',true); |
| 178 |
|
| 179 |
if( ( !$seen || $seen === 'null' ) && $current_user->user_email == $ticket['customer_email'] && ($thread_type == 'report' || $thread_type == 'reply') ){ |
| 180 |
update_post_meta($thread->ID, 'user_seen', date("Y-m-d H:i:s")); |
| 181 |
} |
| 182 |
|
| 183 |
if ($thread_type == 'report'): |
| 184 |
?> |
| 185 |
<div class="wpsc_thread" style="background-color:<?php echo esc_attr($wpsc_appearance_individual_ticket_page['wpsc_report_thread_bg_color'])?> !important;color:<?php echo esc_attr($wpsc_appearance_individual_ticket_page['wpsc_report_thread_text_color'])?> !important;border-color:<?php echo esc_attr($wpsc_appearance_individual_ticket_page['wpsc_report_thread_border_color'])?> !important;"> |
| 186 |
<div class="thread_avatar"> |
| 187 |
<?php echo get_avatar( $customer_email, 40 )?> |
| 188 |
</div> |
| 189 |
<?php |
| 190 |
if($wpsc_thread_date_format == 'timestamp'){ |
| 191 |
$date = sprintf( __('reported %1$s','supportcandy'), $wpscfunction->time_elapsed_timestamp($thread->post_date_gmt) ); |
| 192 |
}else{ |
| 193 |
$date = sprintf( __('reported %1$s','supportcandy'), $wpscfunction->time_elapsed_string($thread->post_date_gmt) ); |
| 194 |
} |
| 195 |
?> |
| 196 |
<div class="thread_body"> |
| 197 |
<div class="thread_user_name"> |
| 198 |
<strong><?php echo esc_attr($customer_name); ?></strong><small><i><?php echo esc_attr($date)?></i></small><br> |
| 199 |
<?php if ( apply_filters('wpsc_thread_email_visibility',$current_user->has_cap('wpsc_agent')) ) {?> |
| 200 |
<small><?php echo esc_attr($customer_email)?></small> |
| 201 |
<?php }?> |
| 202 |
<?php if ($wpscfunction->has_permission('edit_delete_ticket',$ticket_id) && $ticket_status):?> |
| 203 |
<i onclick="wpsc_get_delete_thread(<?php echo esc_attr($ticket_id) ?>,<?php echo esc_attr($thread->ID) ?>);" class="fa fa-trash thread_action_btn wpsc_delete_thread" title="<?php _e('Delete this thread','supportcandy');?>"></i> |
| 204 |
<i onclick="wpsc_get_edit_thread(<?php echo esc_attr($ticket_id) ?>,<?php echo esc_attr($thread->ID) ?>);" class="fa fa-edit thread_action_btn wpsc_edit_thread" title="<?php _e('Edit this thread','supportcandy');?>"></i> |
| 205 |
<?php endif;?> |
| 206 |
<?php if($current_user->has_cap('wpsc_agent')): ?> |
| 207 |
<i onclick="wpsc_get_create_thread(<?php echo esc_attr($ticket_id) ?>,<?php echo esc_attr($thread->ID) ?>);" class="fa fa-plus-square thread_action_btn wpsc_create_ticket_thread" title="<?php _e('Create new ticket from this thread','supportcandy');?>"></i> |
| 208 |
<i onclick="wpsc_get_thread_info(<?php echo esc_attr($ticket_id) ?>,<?php echo esc_attr($thread->ID) ?>,'thread');" class="fas fa-info-circle thread_action_btn wpsc_thread_info" title="<?php _e('Thread Info','supportcandy');?>"></i> |
| 209 |
|
| 210 |
<?php endif;?> |
| 211 |
</div> |
| 212 |
<div class="thread_messege"> |
| 213 |
<?php |
| 214 |
if ($rt_flag) { |
| 215 |
echo wp_kses_post($reply); |
| 216 |
} else { |
| 217 |
echo wp_kses_post(nl2br($reply)); |
| 218 |
} |
| 219 |
?> |
| 220 |
</div> |
| 221 |
<?php |
| 222 |
$wpsc_view_more = get_option('wpsc_view_more'); |
| 223 |
if($wpsc_view_more){?> |
| 224 |
<div onclick="wpsc_ticket_thread_expander_toggle(this);" class="col-md-12 wpsc_ticket_thread_expander" style="padding: 0px; display: none;"> |
| 225 |
<?php _e('View More ...','supportcandy')?> |
| 226 |
</div> |
| 227 |
<?php |
| 228 |
}?> |
| 229 |
<?php if($attachments):?> |
| 230 |
<br> |
| 231 |
<strong class="wpsc_attachment_title"><?php _e('Attachments','supportcandy');?>:</strong><br> |
| 232 |
<table class="wpsc_attachment_tbl"> |
| 233 |
<tbody> |
| 234 |
<?php |
| 235 |
foreach( $attachments as $attachment ): |
| 236 |
$attach = array(); |
| 237 |
$attach_meta = get_term_meta($attachment); |
| 238 |
foreach ($attach_meta as $key => $value) { |
| 239 |
$attach[$key] = $value[0]; |
| 240 |
} |
| 241 |
$download_url = home_url('/').'?wpsc_attachment='.$attachment.'&tid='.$ticket_id.'&tac='.$auth_id; |
| 242 |
?> |
| 243 |
<tr class="wpsc_attachment_tr"> |
| 244 |
<td> |
| 245 |
<a class="wpsc_attachment_link" href="<?php echo esc_attr($download_url)?>" target="_blank"> |
| 246 |
<span class="wpsc_attachment_file_name" style="padding: 7px;"><?php echo esc_attr($attach['filename']);?></span></a> |
| 247 |
<?php if ($current_user->has_cap('manage_options')) { ?> |
| 248 |
<i onclick="wpsc_thread_attachment_remove(this,<?php echo esc_attr($attachment); ?>,<?php echo esc_attr($thread->ID); ?>,<?php echo esc_attr($ticket_id); ?>,'<?php echo wp_create_nonce('remove_attachment')?>'); " class="fa fa-times thread_action_btn" style="padding-top:3px;" aria-hidden="true" title="<?php _e('Delete attachment','supportcandy');?>"></i> |
| 249 |
<?php } ?> |
| 250 |
|
| 251 |
</td> |
| 252 |
</tr> |
| 253 |
<?php endforeach;?> |
| 254 |
</tbody> |
| 255 |
</table> |
| 256 |
<?php do_action('wpsc_after_report_attachment',$ticket_id,$thread->ID);?> |
| 257 |
|
| 258 |
<?php endif;?> |
| 259 |
<?php if( $current_user->has_cap('wpsc_agent')){?> |
| 260 |
<div> |
| 261 |
<?php |
| 262 |
if( $seen && $seen != 'null' ){ ?> |
| 263 |
<i class="fas fa-check-circle wpsc_seen_info" title="<?php echo __("Seen: ", "supportcandy") . $wpscfunction->time_elapsed_timestamp($seen);?>"></i> |
| 264 |
<?php |
| 265 |
} ?> |
| 266 |
</div> |
| 267 |
<?php } ?> |
| 268 |
</div> |
| 269 |
</div> |
| 270 |
<?php |
| 271 |
endif; |
| 272 |
|
| 273 |
if ($thread_type == 'reply'): |
| 274 |
if($wpsc_thread_date_format == 'timestamp'){ |
| 275 |
$date = sprintf( __('replied %1$s','supportcandy'), $wpscfunction->time_elapsed_timestamp($thread->post_date_gmt) ); |
| 276 |
}else{ |
| 277 |
$date = sprintf( __('replied %1$s','supportcandy'), $wpscfunction->time_elapsed_string($thread->post_date_gmt) ); |
| 278 |
} |
| 279 |
$user_info=get_user_by('email',$customer_email); |
| 280 |
$style = ''; |
| 281 |
if($user_info && $user_info->has_cap('wpsc_agent')){ |
| 282 |
$style = 'background-color:'.$wpsc_appearance_individual_ticket_page['wpsc_reply_thread_bg_color'].' !important;color:'.$wpsc_appearance_individual_ticket_page['wpsc_reply_thread_text_color'].' !important;border-color:'.$wpsc_appearance_individual_ticket_page['wpsc_reply_thread_border_color'].' !important'; |
| 283 |
}else{ |
| 284 |
$style = 'background-color:'.$wpsc_appearance_individual_ticket_page['wpsc_reply_thread_customer_bg_color'].' !important;color:'.$wpsc_appearance_individual_ticket_page['wpsc_reply_thread_customer_text_color'].' !important;border-color:'.$wpsc_appearance_individual_ticket_page['wpsc_reply_thread_customer_border_color'].' !important'; |
| 285 |
} |
| 286 |
?> |
| 287 |
<div class="wpsc_thread" style="<?php echo esc_attr($style);?>"> |
| 288 |
<div class="thread_avatar"> |
| 289 |
<?php echo get_avatar( $customer_email, 40 )?> |
| 290 |
</div> |
| 291 |
<div class="thread_body"> |
| 292 |
<div class="thread_user_name"> |
| 293 |
<strong><?php echo esc_attr($customer_name)?></strong><small><i><?php echo esc_attr($date)?></i></small><br> |
| 294 |
<?php if ( apply_filters('wpsc_thread_email_visibility',$current_user->has_cap('wpsc_agent')) ) {?> |
| 295 |
<small><?php echo esc_attr($customer_email)?></small> |
| 296 |
<?php }?> |
| 297 |
<?php if ($wpscfunction->has_permission('edit_delete_ticket',$ticket_id) && $ticket_status):?> |
| 298 |
<i onclick="wpsc_get_delete_thread(<?php echo esc_attr($ticket_id) ?>,<?php echo esc_attr($thread->ID) ?>);" class="fa fa-trash thread_action_btn wpsc_delete_thread" title="<?php _e('Delete this thread','supportcandy');?>"></i> |
| 299 |
<i onclick="wpsc_get_edit_thread(<?php echo esc_attr($ticket_id) ?>,<?php echo esc_attr($thread->ID) ?>);" class="fa fa-edit thread_action_btn wpsc_edit_thread" title="<?php _e('Edit this thread','supportcandy');?>"></i> |
| 300 |
<?php endif;?> |
| 301 |
<?php if($current_user->has_cap('wpsc_agent')): ?> |
| 302 |
<i onclick="wpsc_get_create_thread(<?php echo esc_attr($ticket_id) ?>,<?php echo esc_attr($thread->ID) ?>);" class="fa fa-plus-square thread_action_btn wpsc_create_ticket_thread" title="<?php _e('Create new ticket from this thread','supportcandy');?>"></i> |
| 303 |
<i onclick="wpsc_get_thread_info(<?php echo esc_attr($ticket_id) ?>,<?php echo esc_attr($thread->ID) ?>,'thread');" class="fas fa-info-circle thread_action_btn wpsc_thread_info" title="<?php _e('Thread Info','supportcandy');?>"></i> |
| 304 |
<?php endif;?> |
| 305 |
</div> |
| 306 |
<div class="thread_messege"> |
| 307 |
<?php |
| 308 |
if ($rt_flag) { |
| 309 |
echo wp_kses_post($reply); |
| 310 |
} else { |
| 311 |
echo wp_kses_post(nl2br($reply)); |
| 312 |
} |
| 313 |
?> |
| 314 |
</div> |
| 315 |
<?php |
| 316 |
$wpsc_view_more = get_option('wpsc_view_more'); |
| 317 |
if($wpsc_view_more){?> |
| 318 |
<div onclick="wpsc_ticket_thread_expander_toggle(this);" class="col-md-12 wpsc_ticket_thread_expander" style="padding: 0px; display: none;"> |
| 319 |
<?php _e('View More ...','supportcandy')?> |
| 320 |
</div> |
| 321 |
<?php |
| 322 |
}?> |
| 323 |
<?php if($attachments):?> |
| 324 |
<strong class="wpsc_attachment_title"><?php _e('Attachments','supportcandy');?>:</strong><br> |
| 325 |
<table class="wpsc_attachment_tbl"> |
| 326 |
<tbody> |
| 327 |
<?php |
| 328 |
foreach( $attachments as $attachment ): |
| 329 |
$attach = array(); |
| 330 |
$attach_meta = get_term_meta($attachment); |
| 331 |
foreach ($attach_meta as $key => $value) { |
| 332 |
$attach[$key] = $value[0]; |
| 333 |
} |
| 334 |
$download_url = home_url('/').'?wpsc_attachment='.$attachment.'&tid='.$ticket_id.'&tac='.$auth_id; |
| 335 |
?> |
| 336 |
<tr class="wpsc_attachment_tr"> |
| 337 |
<td> |
| 338 |
<a class="wpsc_attachment_link" href="<?php echo esc_attr($download_url)?>" target="_blank"> |
| 339 |
<span class="wpsc_attachment_file_name" style="padding: 7px;"><?php echo esc_attr($attach['filename']);?></span></a> |
| 340 |
<?php if ($current_user->has_cap('manage_options')) { ?> |
| 341 |
<i onclick="wpsc_thread_attachment_remove(this,<?php echo esc_attr($attachment); ?>,<?php echo esc_attr($thread->ID); ?>,<?php echo esc_attr($ticket_id); ?>,'<?php echo wp_create_nonce('remove_attachment')?>'); " class="fa fa-times thread_action_btn" style="padding-top:3px;" aria-hidden="true" title="<?php _e('Delete attachment','supportcandy');?>"></i> |
| 342 |
<?php } ?> |
| 343 |
|
| 344 |
</td> |
| 345 |
</tr> |
| 346 |
<?php endforeach;?> |
| 347 |
</tbody> |
| 348 |
</table> |
| 349 |
<?php do_action('wpsc_after_reply_attachment',$ticket_id,$thread->ID);?> |
| 350 |
<?php endif;?> |
| 351 |
<?php if( $current_user->has_cap('wpsc_agent')){?> |
| 352 |
<div> |
| 353 |
<?php |
| 354 |
if( $seen && $seen != 'null' ){ ?> |
| 355 |
<i class="fas fa-check-circle wpsc_seen_info" title="<?php echo __("Seen: ", "supportcandy") . $wpscfunction->time_elapsed_timestamp($seen);?>"></i><?php |
| 356 |
} ?> |
| 357 |
</div> |
| 358 |
<?php } ?> |
| 359 |
</div> |
| 360 |
</div> |
| 361 |
<?php |
| 362 |
endif; |
| 363 |
|
| 364 |
if ( $thread_type == 'note' && apply_filters('wpsc_private_note_visibility',$current_user->has_cap('wpsc_agent'), $thread) && $wpscfunction->has_permission('view_note',$ticket_id) ): |
| 365 |
?> |
| 366 |
<div class="wpsc_thread note" style="background-color:<?php echo esc_attr($wpsc_appearance_individual_ticket_page['wpsc_private_note_bg_color'])?> !important;color:<?php echo esc_attr($wpsc_appearance_individual_ticket_page['wpsc_private_note_text_color'])?> !important;border-color:<?php echo esc_attr($wpsc_appearance_individual_ticket_page['wpsc_private_note_border_color'])?> !important;"> |
| 367 |
<div class="thread_avatar"> |
| 368 |
<?php echo get_avatar( $customer_email, 40 )?> |
| 369 |
</div> |
| 370 |
<?php |
| 371 |
if($wpsc_thread_date_format == 'timestamp'){ |
| 372 |
$date = sprintf( __('added note %1$s','supportcandy'), $wpscfunction->time_elapsed_timestamp($thread->post_date_gmt) ); |
| 373 |
}else{ |
| 374 |
$date = sprintf( __('added note %1$s','supportcandy'), $wpscfunction->time_elapsed_string($thread->post_date_gmt) ); |
| 375 |
} |
| 376 |
?> |
| 377 |
<div class="thread_body"> |
| 378 |
<div class="thread_user_name"> |
| 379 |
<strong><?php echo esc_attr($customer_name)?></strong><small><i><?php echo esc_attr($date)?></i></small><br> |
| 380 |
<?php if ( apply_filters('wpsc_thread_email_visibility',$current_user->has_cap('wpsc_agent')) ) {?> |
| 381 |
<small><?php echo esc_attr($customer_email)?></small> |
| 382 |
<?php }?> |
| 383 |
<?php if ($wpscfunction->has_permission('edit_delete_ticket',$ticket_id) && $ticket_status):?> |
| 384 |
<i onclick="wpsc_get_delete_thread(<?php echo esc_attr($ticket_id) ?>,<?php echo esc_attr($thread->ID) ?>);" class="fa fa-trash thread_action_btn wpsc_delete_thread"></i> |
| 385 |
<i onclick="wpsc_get_edit_thread(<?php echo esc_attr($ticket_id) ?>,<?php echo esc_attr($thread->ID) ?>);" class="fa fa-edit thread_action_btn wpsc_edit_thread"></i> |
| 386 |
<?php endif;?> |
| 387 |
<?php if($current_user->has_cap('wpsc_agent')): ?> |
| 388 |
<i onclick="wpsc_get_create_thread(<?php echo esc_attr($ticket_id) ?>,<?php echo esc_attr($thread->ID) ?>);" class="fa fa-plus-square thread_action_btn wpsc_create_ticket_thread" title="<?php _e('Create new ticket from this thread','supportcandy');?>"></i> |
| 389 |
<?php endif;?> |
| 390 |
<?php if($current_user->has_cap('wpsc_agent')):?> |
| 391 |
<i onclick="wpsc_get_thread_info(<?php echo esc_attr($ticket_id) ?>,<?php echo esc_attr($thread->ID) ?>,'thread');" class="fas fa-info-circle thread_action_btn wpsc_thread_info" title="<?php _e('Thread Info','supportcandy');?>"></i> |
| 392 |
|
| 393 |
<?php endif;?> |
| 394 |
|
| 395 |
</div> |
| 396 |
<div class="thread_messege"> |
| 397 |
<?php |
| 398 |
if ($rt_flag) { |
| 399 |
echo wp_kses_post($reply); |
| 400 |
} else { |
| 401 |
echo wp_kses_post(nl2br($reply)); |
| 402 |
} |
| 403 |
?> |
| 404 |
</div> |
| 405 |
<?php |
| 406 |
$wpsc_view_more = get_option('wpsc_view_more'); |
| 407 |
if($wpsc_view_more){?> |
| 408 |
<div onclick="wpsc_ticket_thread_expander_toggle(this);" class="col-md-12 wpsc_ticket_thread_expander" style="padding: 0px; display: none;"> |
| 409 |
<?php _e('View More ...','supportcandy')?> |
| 410 |
</div> |
| 411 |
<?php |
| 412 |
}?> |
| 413 |
<?php if($attachments):?> |
| 414 |
<strong class="wpsc_attachment_title"><?php _e('Attachments','supportcandy');?>:</strong><br> |
| 415 |
<table class="wpsc_attachment_tbl"> |
| 416 |
<tbody> |
| 417 |
<?php |
| 418 |
foreach( $attachments as $attachment ): |
| 419 |
$attach = array(); |
| 420 |
$attach_meta = get_term_meta($attachment); |
| 421 |
|
| 422 |
foreach ($attach_meta as $key => $value) { |
| 423 |
$attach[$key] = $value[0]; |
| 424 |
} |
| 425 |
$download_url = home_url('/').'?wpsc_attachment='.$attachment.'&tid='.$ticket_id.'&tac='.$auth_id; |
| 426 |
|
| 427 |
?> |
| 428 |
<tr class="wpsc_attachment_tr"> |
| 429 |
<td> |
| 430 |
<a class="wpsc_attachment_link" href="<?php echo esc_attr($download_url)?>" target="_blank"> |
| 431 |
<span class="wpsc_attachment_file_name" style="padding: 7px;"><?php echo esc_attr($attach['filename']);?></span></a> |
| 432 |
<?php if ($current_user->has_cap('manage_options')) { ?> |
| 433 |
<i onclick="wpsc_thread_attachment_remove(this,<?php echo esc_attr($attachment); ?>,<?php echo esc_attr($thread->ID); ?>,<?php echo esc_attr($ticket_id); ?>,'<?php echo wp_create_nonce('remove_attachment')?>'); " class="fa fa-times thread_action_btn" style="padding-top:3px;" aria-hidden="true" title="<?php _e('Delete attachment','supportcandy');?>"></i> |
| 434 |
<?php } ?> |
| 435 |
|
| 436 |
</td> |
| 437 |
</tr> |
| 438 |
<?php endforeach;?> |
| 439 |
</tbody> |
| 440 |
</table> |
| 441 |
<?php endif;?> |
| 442 |
</div> |
| 443 |
</div> |
| 444 |
<?php |
| 445 |
endif; |
| 446 |
|
| 447 |
if ( $thread_type == 'log' && apply_filters('wpsc_thread_log_visibility',$current_user->has_cap('wpsc_agent')) && $wpscfunction->has_permission('view_log',$ticket_id)): |
| 448 |
?> |
| 449 |
<div class="col-md-8 col-md-offset-2 wpsc_thread_log" style="background-color:<?php echo esc_attr($wpsc_appearance_individual_ticket_page['wpsc_ticket_logs_bg_color'])?> !important;color:<?php echo esc_attr($wpsc_appearance_individual_ticket_page['wpsc_ticket_logs_text_color'])?> !important;border-color:<?php echo esc_attr($wpsc_appearance_individual_ticket_page['wpsc_ticket_logs_border_color'])?> !important;"> |
| 450 |
<?php |
| 451 |
if($wpsc_thread_date_format == 'timestamp'){ |
| 452 |
$date = sprintf( __('reported %1$s','supportcandy'), $wpscfunction->time_elapsed_timestamp($thread->post_date_gmt) ); |
| 453 |
}else{ |
| 454 |
$date = sprintf( __('reported %1$s','supportcandy'), $wpscfunction->time_elapsed_string($thread->post_date_gmt) ); |
| 455 |
} |
| 456 |
echo wp_kses_post($reply) ?> <i><small><?php echo esc_attr($date) ?></small></i> |
| 457 |
</div> |
| 458 |
<?php |
| 459 |
endif; |
| 460 |
|
| 461 |
do_action( 'wpsc_print_thread_type', $thread_type, $thread ); |
| 462 |
endforeach; |
| 463 |
?> |
| 464 |
</div> |
| 465 |
|
| 466 |
<?php |
| 467 |
if( !$reply_form_position ){ |
| 468 |
include WPSC_ABSPATH . 'includes/admin/tickets/individual_ticket/reply_form.php'; |
| 469 |
} |
| 470 |
?> |
| 471 |
<?php } ?> |
| 472 |
|
| 473 |
</div> |
| 474 |
|
| 475 |
<div class="col-sm-4 col-md-3 wpsc_sidebar individual_ticket_widget"> |
| 476 |
|
| 477 |
<?php do_action( 'wpsc_before_ticket_widget', $ticket_id, true )?> |
| 478 |
|
| 479 |
<?php |
| 480 |
foreach ($ticket_widgets as $key => $ticket_widget): |
| 481 |
$wpsc_ticket_widget_type = get_term_meta( $ticket_widget->term_id, 'wpsc_ticket_widget_type', true); |
| 482 |
$wpsc_ticket_widget_role = get_term_meta( $ticket_widget->term_id, 'wpsc_ticket_widget_role', true); |
| 483 |
$wpsc_custom_widget_localize = get_option('wpsc_custom_widget_localize'); |
| 484 |
$ticket_widget_name = $wpsc_custom_widget_localize['custom_widget_'.$ticket_widget->term_id]; |
| 485 |
|
| 486 |
$flag = false; |
| 487 |
if ( $wpsc_ticket_widget_type && (in_array($role_id,$wpsc_ticket_widget_role) || (!$current_user->has_cap('wpsc_agent') && in_array('customer',$wpsc_ticket_widget_role)) || (is_super_admin($current_user->ID) && is_multisite() ) ) ) { |
| 488 |
$flag = true; |
| 489 |
} |
| 490 |
?> |
| 491 |
<?php do_action( 'wpsc_add_ticket_widget', $ticket_id, $ticket_widget, $ticket_widgets)?> |
| 492 |
<?php |
| 493 |
if ( $ticket_widget->slug == "status" && $flag ): |
| 494 |
|
| 495 |
?> |
| 496 |
<div class="row" id="wpsc_status_widget" style="background-color:<?php echo esc_attr($wpsc_appearance_individual_ticket_page['wpsc_ticket_widgets_bg_color'])?> !important;color:<?php echo esc_attr($wpsc_appearance_individual_ticket_page['wpsc_ticket_widgets_text_color'])?> !important;border-color:<?php echo esc_attr($wpsc_appearance_individual_ticket_page['wpsc_ticket_widgets_border_color'])?> !important;"> |
| 497 |
<h4 class="widget_header"><i class="fa fa-arrow-circle-right"></i> <?php echo esc_attr($ticket_widget_name);?> |
| 498 |
<?php if ($wpscfunction->has_permission('change_status',$ticket_id) && $ticket_status):?> |
| 499 |
<button id="wpsc_individual_change_ticket_status" onclick="wpsc_get_change_ticket_status(<?php echo esc_attr($ticket_id)?>)" class="btn btn-sm wpsc_action_btn" style="<?php echo esc_attr($edit_btn_css) ?>"><i class="fas fa-edit"></i></button> |
| 500 |
<?php endif;?> |
| 501 |
</h4> |
| 502 |
<hr class="widget_divider"> |
| 503 |
<?php |
| 504 |
$status = get_term_by('id', $status_id, 'wpsc_statuses'); |
| 505 |
$status_color = get_term_meta( $status->term_id, 'wpsc_status_color', true); |
| 506 |
$status_background_color = get_term_meta( $status->term_id, 'wpsc_status_background_color', true); |
| 507 |
$wpsc_custom_status_localize = get_option('wpsc_custom_status_localize'); |
| 508 |
$wpsc_custom_category_localize = get_option('wpsc_custom_category_localize'); |
| 509 |
$wpsc_custom_priority_localize = get_option('wpsc_custom_priority_localize'); |
| 510 |
?> |
| 511 |
<div class="wpsp_sidebar_labels"><strong><?php _e('Status','supportcandy')?>:</strong> <span class="wpsp_admin_label" style="background-color:<?php echo esc_attr($status_background_color)?>;color:<?php echo esc_attr($status_color)?>;"><?php echo esc_attr($wpsc_custom_status_localize['custom_status_'.$status_id])?></span></div> |
| 512 |
<?php $category = get_term_by('id', $category_id, 'wpsc_categories');?> |
| 513 |
<div class="wpsp_sidebar_labels"><strong><?php _e('Category','supportcandy')?>:</strong> <?php echo esc_attr($wpsc_custom_category_localize['custom_category_'.$category_id]) ?> </div> |
| 514 |
<?php |
| 515 |
$wpsc_hide_show_priority = get_option('wpsc_hide_show_priority'); |
| 516 |
if( $current_user->has_cap('wpsc_agent') || (!$current_user->has_cap('wpsc_agent') && $wpsc_hide_show_priority)): |
| 517 |
$priority = get_term_by('id', $priority_id, 'wpsc_priorities'); |
| 518 |
$priority_color = get_term_meta( $priority->term_id, 'wpsc_priority_color', true); |
| 519 |
$priority_backgound_color = get_term_meta( $priority->term_id, 'wpsc_priority_background_color', true); |
| 520 |
?> |
| 521 |
<div class="wpsp_sidebar_labels"><strong><?php _e('Priority','supportcandy')?>:</strong> <span class="wpsp_admin_label" style="background-color:<?php echo esc_attr($priority_backgound_color)?>;color:<?php echo esc_attr($priority_color)?>;"><?php echo esc_attr($wpsc_custom_priority_localize['custom_priority_'.$priority_id])?> </span></div> |
| 522 |
<?php endif; |
| 523 |
do_action('wpsc_after_status_widget',$ticket_id); |
| 524 |
?> |
| 525 |
</div> |
| 526 |
<?php |
| 527 |
|
| 528 |
endif;?> |
| 529 |
|
| 530 |
<?php |
| 531 |
if ( $ticket_widget->slug == "raised-by" && $flag ): |
| 532 |
|
| 533 |
?> |
| 534 |
<div class="row" id="wpsc_raised_by_widget" style="background-color:<?php echo esc_attr($wpsc_appearance_individual_ticket_page['wpsc_ticket_widgets_bg_color'])?> !important;color:<?php echo esc_attr($wpsc_appearance_individual_ticket_page['wpsc_ticket_widgets_text_color'])?> !important;border-color:<?php echo esc_attr($wpsc_appearance_individual_ticket_page['wpsc_ticket_widgets_border_color'])?> !important;"> |
| 535 |
<h4 class="widget_header"><i class="fas fa-user-tie"></i> <?php echo esc_attr($ticket_widget_name);?> |
| 536 |
<?php if ($wpscfunction->has_permission('change_raised_by',$ticket_id) && $ticket_status):?> |
| 537 |
<button id="wpsc_individual_change_raised_by" onclick="wpsc_get_change_raised_by(<?php echo esc_attr($ticket_id) ?>);" class="btn btn-sm wpsc_action_btn" style="<?php echo esc_attr($edit_btn_css) ?>" ><i class="fas fa-edit"></i></button> |
| 538 |
<?php endif;?> |
| 539 |
</h4> |
| 540 |
<hr class="widget_divider"> |
| 541 |
<div class="wpsc_thread raised_by_div"> |
| 542 |
<div class="thread_avatar"> |
| 543 |
<?php |
| 544 |
$customer_email = $ticket['customer_email']; |
| 545 |
echo get_avatar( $customer_email, 30 ); |
| 546 |
?> |
| 547 |
</div> |
| 548 |
<div class="thread_body"> |
| 549 |
<div class="thread_user_name"><?php $customer_name = $ticket['customer_name'];echo stripcslashes($customer_name);?> </div> |
| 550 |
</div> |
| 551 |
</div> |
| 552 |
<?php if($current_user->has_cap('wpsc_agent')){?> |
| 553 |
<div class="wpsp_sidebar_labels" id="wpsc_user_add_info" style="font-size:20px; cursor:pointer;color:#a7a9ab;"> |
| 554 |
<i id="wpsc_user_all_tickets" onclick="wpsc_get_all_tickets_of_user(<?php echo esc_attr($ticket_id) ?>, '<?php echo esc_attr($customer_name) ?>');" class="fas fa-envelope wpsc_raised_by_action" title="<?php _e('All Tickets','supportcandy');?>"></i> |
| 555 |
<i id="wpsc_user_extra_info" onclick="wpsc_get_thread_info(<?php echo esc_attr($ticket_id) ?>,<?php echo esc_attr($thread->ID) ?>,'raised_by');" class="fas fa-info-circle wpsc_raised_by_action" title="<?php _e('Ticket Info','supportcandy');?>"></i> |
| 556 |
<?php do_action('wpsc_add_info_icon_raised_by', $ticket); ?> |
| 557 |
</div> |
| 558 |
<?php } ?> |
| 559 |
<?php do_action('wpsc_raised_by_widget_content');?> |
| 560 |
</div> |
| 561 |
<?php |
| 562 |
|
| 563 |
endif; |
| 564 |
?> |
| 565 |
|
| 566 |
<?php |
| 567 |
if ($ticket_widget->slug=="additional-recepients" && $flag): |
| 568 |
?> |
| 569 |
<div class="row" id="wpsc_add_people_widget" style="background-color:<?php echo esc_attr($wpsc_appearance_individual_ticket_page['wpsc_ticket_widgets_bg_color'])?> !important;color:<?php echo esc_attr($wpsc_appearance_individual_ticket_page['wpsc_ticket_widgets_text_color'])?> !important;border-color:<?php echo esc_attr($wpsc_appearance_individual_ticket_page['wpsc_ticket_widgets_border_color'])?> !important;"> |
| 570 |
<h4 class="widget_header wpsc_add_recipients"><i class="fas fa-envelope"></i> <?php echo esc_attr($ticket_widget_name);?> |
| 571 |
<button id="wpsc_individual_add_people" onclick="wpsc_get_add_ticket_users(<?php echo esc_attr($ticket_id) ?>);" class="btn btn-sm wpsc_action_btn" style="<?php echo esc_attr($edit_btn_css) ?>" ><i class="fas fa-edit"></i></button> |
| 572 |
</h4> |
| 573 |
<hr class="widget_divider"> |
| 574 |
|
| 575 |
<div id="wpsc_additional_users"> |
| 576 |
<strong><small><?php _e('Emails:', 'supportcandy'); ?></small></strong> |
| 577 |
<?php |
| 578 |
$extra_email = false; |
| 579 |
$extra_users_emails = $wpscfunction->get_ticket_meta($ticket_id , 'extra_ticket_users'); |
| 580 |
if($extra_users_emails){ |
| 581 |
foreach ($extra_users_emails as $users_emails) { |
| 582 |
if($users_emails){ |
| 583 |
?> |
| 584 |
<div style="padding:2px 0;overflow: hidden;"><?php echo get_avatar( $users_emails, 20, '', '')?> <?php echo esc_attr($users_emails)?> </div> |
| 585 |
<?php |
| 586 |
}else{ |
| 587 |
$extra_email = true; |
| 588 |
} |
| 589 |
} |
| 590 |
}else{ |
| 591 |
$extra_email = true; |
| 592 |
} |
| 593 |
if($extra_email){ |
| 594 |
?> |
| 595 |
<div class=""> |
| 596 |
<?php _e('None', 'supportcandy'); ?> |
| 597 |
</div> |
| 598 |
<?php |
| 599 |
} |
| 600 |
do_action('wpsc_after_extra_users',$ticket_id); |
| 601 |
?> |
| 602 |
</div> |
| 603 |
</div> |
| 604 |
<?php |
| 605 |
endif; |
| 606 |
?> |
| 607 |
|
| 608 |
<?php |
| 609 |
if ($ticket_widget->slug=="assign-agent" && $flag): |
| 610 |
?> |
| 611 |
<div class="row assigned_agent" id="wpsc_assign_agent_widget" style="background-color:<?php echo esc_attr($wpsc_appearance_individual_ticket_page['wpsc_ticket_widgets_bg_color'])?> !important;color:<?php echo esc_attr($wpsc_appearance_individual_ticket_page['wpsc_ticket_widgets_text_color'])?> !important;border-color:<?php echo esc_attr($wpsc_appearance_individual_ticket_page['wpsc_ticket_widgets_border_color'])?> !important;"> |
| 612 |
<h4 class="widget_header"><i class="fas fa-users"></i> <?php echo esc_attr($ticket_widget_name);?> |
| 613 |
<?php if ($wpscfunction->has_permission('assign_agent',$ticket_id) && $ticket_status):?> |
| 614 |
<button id="wpsc_individual_change_assign_agent" onclick="wpsc_get_change_assign_agent(<?php echo esc_attr($ticket_id) ?>);" class="btn btn-sm wpsc_action_btn" style="<?php echo esc_attr($edit_btn_css) ?>" ><i class="fas fa-edit"></i></button> |
| 615 |
<?php endif;?> |
| 616 |
</h4> |
| 617 |
<hr class="widget_divider"> |
| 618 |
<?php |
| 619 |
if($assigned_agents[0]){ |
| 620 |
foreach ( $assigned_agents as $agent ) { |
| 621 |
$user = get_term_meta($agent); |
| 622 |
$user_id = isset($user['user_id'][0]) ? $user['user_id'][0] : ''; |
| 623 |
?> |
| 624 |
<tr> |
| 625 |
<?php |
| 626 |
if($user_id){ |
| 627 |
$user_data = get_userdata($user_id); |
| 628 |
$agent_name = $user_data->display_name; |
| 629 |
$agent_email = $user_data->user_email; |
| 630 |
?> |
| 631 |
<td style="width:25px !important;"><div style="padding:2px 0;overflow: hidden;"><?php echo get_avatar( $agent_email, 20, '', '')?> <?php echo esc_attr($agent_name)?> </div></td> |
| 632 |
<?php |
| 633 |
}else{ |
| 634 |
do_action('wpsc_agent_name_in_individual_ticket',$agent); |
| 635 |
} |
| 636 |
?> |
| 637 |
</tr> |
| 638 |
<?php |
| 639 |
} |
| 640 |
} |
| 641 |
else{ |
| 642 |
_e('None','supportcandy'); |
| 643 |
} |
| 644 |
?> |
| 645 |
</div> |
| 646 |
<?php |
| 647 |
endif; |
| 648 |
?> |
| 649 |
|
| 650 |
<?php |
| 651 |
if ( $ticket_widget->slug == "ticket-fields" && $flag ): |
| 652 |
|
| 653 |
?> |
| 654 |
<div class="row" id="wpsc_ticket_fields_widget" style="background-color:<?php echo esc_attr($wpsc_appearance_individual_ticket_page['wpsc_ticket_widgets_bg_color'])?> !important;color:<?php echo esc_attr($wpsc_appearance_individual_ticket_page['wpsc_ticket_widgets_text_color'])?> !important;border-color:<?php echo esc_attr($wpsc_appearance_individual_ticket_page['wpsc_ticket_widgets_border_color'])?> !important;"> |
| 655 |
<h4 class="widget_header"><i class="fab fa-wpforms"></i> <?php echo esc_attr($ticket_widget_name);?> |
| 656 |
<?php if ( apply_filters('wpsc_get_user_permission',$wpscfunction->has_permission('change_ticket_fields',$ticket_id)) && $ticket_status):?> |
| 657 |
<button id="wpsc_individual_change_ticket_fields" onclick="wpsc_get_change_ticket_fields(<?php echo esc_attr($ticket_id) ?>);" class="btn btn-sm wpsc_action_btn" style="<?php echo esc_attr($edit_btn_css) ?>" ><i class="fas fa-edit"></i></button> |
| 658 |
<?php endif;?> |
| 659 |
</h4> |
| 660 |
<hr class="widget_divider"> |
| 661 |
<div id="wpsc_ticket_fields"> |
| 662 |
<?php |
| 663 |
$fields = get_terms([ |
| 664 |
'taxonomy' => 'wpsc_ticket_custom_fields', |
| 665 |
'hide_empty' => false, |
| 666 |
'orderby' => 'meta_value_num', |
| 667 |
'meta_key' => 'wpsc_tf_load_order', |
| 668 |
'order' => 'ASC', |
| 669 |
'meta_query' => array( |
| 670 |
array( |
| 671 |
'key' => 'agentonly', |
| 672 |
'value' => '0', |
| 673 |
'compare' => '=' |
| 674 |
) |
| 675 |
), |
| 676 |
]); |
| 677 |
$flag=true; |
| 678 |
if($fields){ |
| 679 |
$flag=true; |
| 680 |
$cust_flag = true; |
| 681 |
foreach ($fields as $field) { |
| 682 |
$wpsc_tf_type = get_term_meta( $field->term_id, 'wpsc_tf_type',true); |
| 683 |
$value = $wpscfunction->get_ticket_meta($ticket_id,$field->slug,true); |
| 684 |
if($value){ |
| 685 |
if($wpsc_tf_type!=0) { |
| 686 |
$cust_flag = false; |
| 687 |
} |
| 688 |
$flag=false; |
| 689 |
$fields_format->get_field_val($field); |
| 690 |
} |
| 691 |
} |
| 692 |
if($cust_flag){ |
| 693 |
_e('No Ticket Fields','supportcandy'); |
| 694 |
} |
| 695 |
} |
| 696 |
?> |
| 697 |
</div> |
| 698 |
<?php do_action( 'wpsc_after_ticket_fields_widget', $ticket_id,$fields)?> |
| 699 |
</div> |
| 700 |
<?php |
| 701 |
|
| 702 |
endif; |
| 703 |
?> |
| 704 |
|
| 705 |
<?php |
| 706 |
if ( $ticket_widget->slug == "agent-only-fields" && $flag ): |
| 707 |
|
| 708 |
?> |
| 709 |
<div class="row" id="wpsc_agent_only_fields_widget" style="background-color:<?php echo esc_attr($wpsc_appearance_individual_ticket_page['wpsc_ticket_widgets_bg_color'])?> !important;color:<?php echo esc_attr($wpsc_appearance_individual_ticket_page['wpsc_ticket_widgets_text_color'])?> !important;border-color:<?php echo esc_attr($wpsc_appearance_individual_ticket_page['wpsc_ticket_widgets_border_color'])?> !important;"> |
| 710 |
<h4 class="widget_header"><i class="fab fa-wpforms"></i> <?php echo esc_attr($ticket_widget_name);?> |
| 711 |
<?php if ($wpscfunction->has_permission('change_agentonly_fields',$ticket_id) && $ticket_status):?> |
| 712 |
<button id="wpsc_individual_change_agent_fields" onclick="wpsc_get_change_agent_fields(<?php echo esc_attr($ticket_id) ?>)" class="btn btn-sm wpsc_action_btn" style="<?php echo esc_attr($edit_btn_css) ?>" ><i class="fas fa-edit"></i></button> |
| 713 |
<?php endif;?> |
| 714 |
</h4> |
| 715 |
<hr class="widget_divider"> |
| 716 |
<div id="wpsc_ticket_aof_fields"> |
| 717 |
<?php |
| 718 |
$fields = get_terms([ |
| 719 |
'taxonomy' => 'wpsc_ticket_custom_fields', |
| 720 |
'hide_empty' => false, |
| 721 |
'orderby' => 'meta_value_num', |
| 722 |
'meta_key' => 'wpsc_tf_load_order', |
| 723 |
'order' => 'ASC', |
| 724 |
'meta_query' => array( |
| 725 |
array( |
| 726 |
'key' => 'agentonly', |
| 727 |
'value' => '1', |
| 728 |
'compare' => '=' |
| 729 |
) |
| 730 |
), |
| 731 |
]); |
| 732 |
$cust_aflag = true; |
| 733 |
if($fields){ |
| 734 |
$flag=true; |
| 735 |
foreach ($fields as $field) { |
| 736 |
$wpsc_tf_type = get_term_meta( $field->term_id, 'wpsc_tf_type',true); |
| 737 |
$value = $wpscfunction->get_ticket_meta($ticket_id,$field->slug,true); |
| 738 |
if($value){ |
| 739 |
$cust_aflag = false; |
| 740 |
$flag=false; |
| 741 |
$fields_format->get_field_val($field); |
| 742 |
} |
| 743 |
} |
| 744 |
} |
| 745 |
if($cust_aflag){ |
| 746 |
_e('No Agent Only Fields','supportcandy'); |
| 747 |
} |
| 748 |
?> |
| 749 |
</div> |
| 750 |
<?php do_action( 'wpsc_after_agent_only_fields_widget', $ticket_id,$fields)?> |
| 751 |
</div> |
| 752 |
<?php |
| 753 |
|
| 754 |
endif; |
| 755 |
?> |
| 756 |
|
| 757 |
<?php |
| 758 |
|
| 759 |
if ($ticket_widget->slug=="biographical-info" && $flag): |
| 760 |
?> |
| 761 |
<div class="row" id="wpsc_add_biographical_info" style="background-color:<?php echo esc_attr($wpsc_appearance_individual_ticket_page['wpsc_ticket_widgets_bg_color'])?> !important;color:<?php echo esc_attr($wpsc_appearance_individual_ticket_page['wpsc_ticket_widgets_text_color'])?> !important;border-color:<?php echo esc_attr($wpsc_appearance_individual_ticket_page['wpsc_ticket_widgets_border_color'])?> !important;"> |
| 762 |
<h4 class="widget_header"><i class="fas fa-info-circle"></i> <?php echo esc_attr($ticket_widget_name);?> </h4> |
| 763 |
|
| 764 |
<hr class="widget_divider"> |
| 765 |
|
| 766 |
<div id ="biographical_info"> |
| 767 |
|
| 768 |
<?php |
| 769 |
$customer_email = $ticket['customer_email']; |
| 770 |
$user = get_user_by('email',$customer_email); |
| 771 |
if ($user) { |
| 772 |
$user_description = get_user_meta($user->ID,'description',true); |
| 773 |
?> |
| 774 |
<?php if ($user_description){ ?> |
| 775 |
<div style="padding:2px 0;overflow: hidden;"> <?php echo wp_kses_post(nl2br($user_description)); ?> </div> |
| 776 |
<?php } else {?> |
| 777 |
<div style="padding:2px 0;overflow: hidden;"> <?php _e('No Biographical Info added.','supportcandy'); ?> </div> |
| 778 |
<?php |
| 779 |
} |
| 780 |
} else { |
| 781 |
?> |
| 782 |
<div style="padding:2px 0;overflow: hidden;"> <?php _e('No Biographical Info added.','supportcandy'); ?> </div> |
| 783 |
<?php |
| 784 |
} |
| 785 |
?> |
| 786 |
</div> |
| 787 |
|
| 788 |
</div> |
| 789 |
<?php |
| 790 |
endif; |
| 791 |
|
| 792 |
endforeach; |
| 793 |
|
| 794 |
?> |
| 795 |
|
| 796 |
</div> |
| 797 |
|
| 798 |
<?php do_action( 'wpsc_after_ticket_widget', $ticket_id)?> |
| 799 |
|
| 800 |
</div><?php |
| 801 |
do_action('wpsc_load_individual_ticket'); |
| 802 |
|
| 803 |
if ($rt_flag) { |
| 804 |
$wpsc_tinymce_toolbar = get_option('wpsc_tinymce_toolbar'); |
| 805 |
$toolbar_active = get_option('wpsc_tinymce_toolbar_active'); |
| 806 |
$tinymce_toolbox = array(); |
| 807 |
if(is_array($toolbar_active)) { |
| 808 |
foreach ($toolbar_active as $key => $value) { |
| 809 |
$tinymce_toolbox[] = $wpsc_tinymce_toolbar[$value]['value']; |
| 810 |
if($value == 'blockquote' || $value == 'align' || $value == 'numbered_list' || $value == 'right_to_left'){ |
| 811 |
$tinymce_toolbox[] = ' | '; |
| 812 |
} |
| 813 |
} |
| 814 |
} |
| 815 |
|
| 816 |
$toolbar = implode(' ', $tinymce_toolbox); |
| 817 |
|
| 818 |
$directionality = $wpscfunction->check_rtl(); |
| 819 |
?> |
| 820 |
<script> |
| 821 |
tinymce.remove(); |
| 822 |
tinymce.init({ |
| 823 |
selector:'#wpsc_reply_box', |
| 824 |
body_id: 'wpsc_reply_box', |
| 825 |
directionality : '<?php echo esc_attr($directionality); ?>', |
| 826 |
menubar: false, |
| 827 |
statusbar: false, |
| 828 |
autoresize_min_height: 150, |
| 829 |
<?php |
| 830 |
$wpsc_allow_html_pasting = get_option('wpsc_allow_html_pasting'); |
| 831 |
if(!$wpsc_allow_html_pasting){ ?> |
| 832 |
paste_as_text: true, |
| 833 |
<?php |
| 834 |
} |
| 835 |
?> |
| 836 |
wp_autoresize_on: true, |
| 837 |
plugins: [ |
| 838 |
'wpautoresize lists link image directionality paste textcolor' |
| 839 |
], |
| 840 |
toolbar: '<?php echo esc_attr($toolbar) ?> | wpsc_templates ', |
| 841 |
file_picker_types: 'image', |
| 842 |
file_picker_callback: function(cb, value, meta) { |
| 843 |
var input = document.createElement('input'); |
| 844 |
input.setAttribute('type', 'file'); |
| 845 |
input.setAttribute('accept', 'image/*'); |
| 846 |
|
| 847 |
input.onchange = function() { |
| 848 |
var file = this.files[0]; |
| 849 |
var form_data = new FormData(); |
| 850 |
form_data.append('file',file); |
| 851 |
form_data.append('file_name',file.name); |
| 852 |
form_data.append('action','wpsc_tickets'); |
| 853 |
form_data.append('setting_action','rb_upload_file'); |
| 854 |
form_data.append('_ajax_nonce', '<?php echo wp_create_nonce('rb_upload_file')?>'); |
| 855 |
|
| 856 |
jQuery.ajax({ |
| 857 |
type : 'post', |
| 858 |
url : wpsc_admin.ajax_url, |
| 859 |
cache: false, |
| 860 |
contentType: false, |
| 861 |
processData: false, |
| 862 |
data: form_data, |
| 863 |
success: function(response_data){ |
| 864 |
var responce = JSON.parse(response_data); |
| 865 |
var reader = new FileReader(); |
| 866 |
reader.onload = function () { |
| 867 |
var id = 'blobid' + (new Date()).getTime(); |
| 868 |
var blobCache = tinymce.activeEditor.editorUpload.blobCache; |
| 869 |
var base64 = reader.result.split(',')[1]; |
| 870 |
var blobInfo = blobCache.create(id, file, base64); |
| 871 |
blobCache.add(blobInfo); |
| 872 |
if (responce) { |
| 873 |
cb(responce, { title: 'attach' }); |
| 874 |
}else { |
| 875 |
alert("<?php _e('Attached file type not allowed!','supportcandy')?>"); |
| 876 |
} |
| 877 |
}; |
| 878 |
reader.readAsDataURL(file); |
| 879 |
} |
| 880 |
}); |
| 881 |
|
| 882 |
}; |
| 883 |
|
| 884 |
input.click(); |
| 885 |
}, |
| 886 |
branding: false, |
| 887 |
autoresize_bottom_margin: 20, |
| 888 |
browser_spellcheck : true, |
| 889 |
relative_urls : false, |
| 890 |
remove_script_host : false, |
| 891 |
convert_urls : true |
| 892 |
}); |
| 893 |
</script> |
| 894 |
<?php } ?> |
| 895 |
|
| 896 |
<script> |
| 897 |
|
| 898 |
jQuery(document).ready(function(){ |
| 899 |
jQuery('.btn-success.dropdown-toggle').click(function(){ |
| 900 |
if(jQuery(this).parent().hasClass('open')){ |
| 901 |
jQuery(this).parent().removeClass('open'); |
| 902 |
} else { |
| 903 |
jQuery(this).parent().addClass('open'); |
| 904 |
} |
| 905 |
}); |
| 906 |
}); |
| 907 |
|
| 908 |
// Submit note |
| 909 |
function wpsc_submit_reply( save_type ){ |
| 910 |
jQuery('.submit .btn-group').removeClass('open');<?php |
| 911 |
if ($rt_flag) { ?> |
| 912 |
var description = tinyMCE.activeEditor.getContent().trim(); |
| 913 |
<?php |
| 914 |
}else {?> |
| 915 |
var description = jQuery('#wpsc_reply_box').val().trim(); |
| 916 |
<?php |
| 917 |
} ?> |
| 918 |
|
| 919 |
if(description.length==0){ |
| 920 |
alert('<?php _e('Description empty!','supportcandy')?>'); |
| 921 |
return; |
| 922 |
} |
| 923 |
switch(save_type){ |
| 924 |
case 'note' : |
| 925 |
wpsc_post_note(description); |
| 926 |
break; |
| 927 |
case 'reply': |
| 928 |
wpsc_post_reply(description); |
| 929 |
break; |
| 930 |
case 'canned_reply': |
| 931 |
wpsc_save_canned_reply(); |
| 932 |
break; |
| 933 |
} |
| 934 |
} |
| 935 |
|
| 936 |
function wpsc_post_note(description){ |
| 937 |
validation = true; |
| 938 |
<?php |
| 939 |
if($wpsc_reply_bcc){ |
| 940 |
?> |
| 941 |
var bcc_emails = jQuery('#reply_bcc').val().trim(); |
| 942 |
if (bcc_emails) { |
| 943 |
var emails = bcc_emails.split(","); |
| 944 |
|
| 945 |
for (var i = 0; i < emails.length; i++) { |
| 946 |
if (!validateEmail(emails[i])) { |
| 947 |
validation = false; |
| 948 |
} |
| 949 |
} |
| 950 |
|
| 951 |
if (!validation) { |
| 952 |
alert(wpsc_admin.validate_email); |
| 953 |
return false; |
| 954 |
} |
| 955 |
} |
| 956 |
<?php |
| 957 |
} |
| 958 |
?> |
| 959 |
var dataform = new FormData(jQuery('#wpsc_frm_tkt_reply')[0]); |
| 960 |
jQuery('.wpsc_reply_widget').html(wpsc_admin.loading_html); |
| 961 |
dataform.append('action','wpsc_tickets'); |
| 962 |
dataform.append('setting_action','submit_note'); |
| 963 |
dataform.append('reply_body',description); |
| 964 |
jQuery.ajax({ |
| 965 |
url: wpsc_admin.ajax_url, |
| 966 |
type: 'POST', |
| 967 |
data: dataform, |
| 968 |
processData: false, |
| 969 |
contentType: false |
| 970 |
}) |
| 971 |
.done(function (response_str) { |
| 972 |
wpsc_open_ticket(<?php echo esc_attr($ticket_id)?>); |
| 973 |
}); |
| 974 |
var is_tinymce = (typeof tinyMCE != "undefined") && tinyMCE.activeEditor && !tinyMCE.activeEditor.isHidden(); |
| 975 |
if(is_tinymce) tinyMCE.activeEditor.setContent(''); |
| 976 |
} |
| 977 |
|
| 978 |
function wpsc_post_reply(description){ |
| 979 |
<?php if($wpsc_allow_reply_confirmation){?> |
| 980 |
if(!confirm('<?php _e('Are you sure?','supportcandy')?>')) return; |
| 981 |
<?php } ?> |
| 982 |
validation = true; |
| 983 |
<?php |
| 984 |
if($wpsc_reply_bcc){ |
| 985 |
?> |
| 986 |
var bcc_emails = jQuery('#reply_bcc').val().trim(); |
| 987 |
if (bcc_emails) { |
| 988 |
var emails = bcc_emails.split(","); |
| 989 |
|
| 990 |
for (var i = 0; i < emails.length; i++) { |
| 991 |
if (!validateEmail(emails[i])) { |
| 992 |
validation = false; |
| 993 |
} |
| 994 |
} |
| 995 |
|
| 996 |
if (!validation) { |
| 997 |
alert(wpsc_admin.validate_email); |
| 998 |
return false; |
| 999 |
} |
| 1000 |
} |
| 1001 |
<?php |
| 1002 |
} |
| 1003 |
?> |
| 1004 |
var dataform = new FormData(jQuery('#wpsc_frm_tkt_reply')[0]); |
| 1005 |
var redirect = <?php echo esc_attr($wpsc_redirect_to_ticket_list)?> ; |
| 1006 |
jQuery('.wpsc_reply_widget').html(wpsc_admin.loading_html); |
| 1007 |
dataform.append('action','wpsc_tickets'); |
| 1008 |
dataform.append('setting_action','submit_reply'); |
| 1009 |
dataform.append('reply_body',description); |
| 1010 |
jQuery.ajax({ |
| 1011 |
url: wpsc_admin.ajax_url, |
| 1012 |
type: 'POST', |
| 1013 |
data: dataform, |
| 1014 |
processData: false, |
| 1015 |
contentType: false |
| 1016 |
}) |
| 1017 |
.done(function (response_str) { |
| 1018 |
redirect = redirect ? wpsc_get_ticket_list() : wpsc_open_ticket(<?php echo esc_attr($ticket_id)?>); |
| 1019 |
}); |
| 1020 |
var is_tinymce = (typeof tinyMCE != "undefined") && tinyMCE.activeEditor && !tinyMCE.activeEditor.isHidden(); |
| 1021 |
if(is_tinymce) tinyMCE.activeEditor.setContent(''); |
| 1022 |
} |
| 1023 |
|
| 1024 |
function wpsc_copy_ticket_url(){ |
| 1025 |
var temp = jQuery("<input>"); |
| 1026 |
jQuery("body").append(temp); |
| 1027 |
temp.val(jQuery('#wpsc_ticket_url').text()).select(); |
| 1028 |
document.execCommand("copy"); |
| 1029 |
temp.remove(); |
| 1030 |
|
| 1031 |
jQuery('#wpsc_alert_success .wpsc_alert_text').text('Ticket URL copied!'); |
| 1032 |
jQuery('#wpsc_alert_success').slideDown('fast',function(){}); |
| 1033 |
setTimeout(function(){ jQuery('#wpsc_alert_success').slideUp('fast',function(){}); }, 1000); |
| 1034 |
} |
| 1035 |
|
| 1036 |
function wpsc_set_close_ticket(ticket_id){ |
| 1037 |
|
| 1038 |
if (wpsc_check_desc_empty()) { |
| 1039 |
if(!confirm(wpsc_admin.warning_message)) { |
| 1040 |
wpsc_modal_close(); |
| 1041 |
return; |
| 1042 |
} |
| 1043 |
} |
| 1044 |
var dataform = new FormData(jQuery('#frm_close_ticket')[0]); |
| 1045 |
jQuery('.wpsc_reply_widget').html(wpsc_admin.loading_html); |
| 1046 |
wpsc_modal_close(); |
| 1047 |
jQuery.ajax({ |
| 1048 |
url: wpsc_admin.ajax_url, |
| 1049 |
type: 'POST', |
| 1050 |
data: dataform, |
| 1051 |
processData: false, |
| 1052 |
contentType: false |
| 1053 |
}) |
| 1054 |
.done(function (response_str) {<?php |
| 1055 |
if($after_close_redirect){?> |
| 1056 |
wpsc_get_ticket_list();<?php |
| 1057 |
}else{?> |
| 1058 |
wpsc_open_ticket(ticket_id);<?php |
| 1059 |
} |
| 1060 |
?> |
| 1061 |
}); |
| 1062 |
} |
| 1063 |
|
| 1064 |
jQuery(document).ready(function (){ |
| 1065 |
jQuery(document).find('.thread_messege').each(function(){ |
| 1066 |
var height = parseInt(jQuery(this).height()); |
| 1067 |
<?php |
| 1068 |
$wpsc_view_more = get_option('wpsc_view_more'); |
| 1069 |
if($wpsc_view_more){?> |
| 1070 |
if( height > 100){ |
| 1071 |
jQuery(this).height(100); |
| 1072 |
jQuery(this).parent().find('.wpsc_ticket_thread_expander').text(wpsc_admin.view_more); |
| 1073 |
jQuery(this).parent().find('.wpsc_ticket_thread_expander').show(); |
| 1074 |
}<?php |
| 1075 |
} else{?> |
| 1076 |
jQuery(this).parent().find('.thread_messege').height('auto');<?php |
| 1077 |
} ?> |
| 1078 |
|
| 1079 |
}); |
| 1080 |
jQuery('.wpsc_ticket_thread_content img').addClass('img-responsive'); |
| 1081 |
|
| 1082 |
}); |
| 1083 |
</script> |
| 1084 |
|
| 1085 |
<?php do_action('wpsc_after_individual_ticket',$ticket_id) ?> |
